CityWide Auto Care

Great customer service!!! My truck broke down right near their place. They drove me home and diagnosed the problem for no charge!!! Not many businesses will go above and beyond like that these days.

Took my truck in since I was pouring water out the radiator and Gary took a look. When I returned several hours later I was told I had a cracked block and that my engine would need to be changed. I ended up going for a second look else where and came to find out it was corroded freeze plugs. Gary isn’t about fixing your car but changing things that aren’t broken until they find the real problem. I advise you to not take your car to them and find someone else that isn’t going to not even spit on it before railing you!

Started having car trouble and felt unsafe. Pulled into city wide auto who had their door open and lights on to have them just take a look. Had my wife and 2 month old daughter in the car. Asked them to please look at it and the owner declined saying he’s trying to go dirtbike riding. I was willing to pay whatever it cost for the safety of my family just to diagnose the problem. Poor customer service. I was really dissatisfied and disappointed.

City Wide is my go-​to for all my repair needs. My experience has been that they’re honest, friendly, and they go the extra mile. As a single mom, I had many bad experiences prior to finding City Wide. These guys have proven to me that they’re looking out for my daughter and my safety and well-​being. Not only have they fixed my high-​mileage car for the past four years, they helped me decide on the best used car to buy for my daughter. They allowed me to have the seller meet me at the shop so they could inspect it. This made me feel safe and comfortable making the right decision. Joe, Dave, Gary and the guys know their stuff and are honest and fair. Their prices are very reasonable and I refer all my friends and family there.

Convenient location for us, but highly questionable ethics. Subaru front axle boot split, and they replaced with a «new» aftermarket axle. Ever since steering wheel vibration. New tires, balanced, rotated, re-balanced…nothing helped. Finally went to a Subaru independent who showed me the axle was warped (car on lift, engine running in gear) causing steering wheel vibration. Showed Gary at City Wide… his only offer… replace another «new» aftermarket axle AT MY COST, but magnanimously without labor charge.
Another visit for an unrelated problem, was told serpentine belts were shot…“an emergency” situation, «too dangerous to drive the car»… recommended service ended up costing over $ 1100. Included timing belt, water pump, thermostat. Later found this job should not have been much more than $ 700 at other repair shops, including Subaru.

When the mechanic won’t look you in the eye… dead giveaway!

My family and I have been taking our cars to CityWide for over a decade. But with the last change of ownership, we will no longer be taking our 6 cars here. I took it in here and got it tuned up (my car was 14 years old at the time) right before I had to get the certified smog inspection that the DMV ask for in order for you to get your tags for your registration. They did some work on it, in order for it to pass and they ran their own inspection of it and verbally told me that I would pass it. Needless, to say, I did not pass and I had to pay for the smog test again, which ticked me off because they said I would pass. So I had to take it back to CityWide and have them fix the problem and pay for for something AGAIN. On another occasion (the last one!!!) my a/​c went out and CityWide said it would cost $ 1,000 to fix it, well I went somewhere else for half of that. So do your homework and look around for other places before you get your car fixed here, it will save you the frustration and your wallet will be heavier!

Just recently moved to this neighborhood and was looking on Unilocal for a local repair shop to replace my leaking water pump on my 06 Escalade. Made a few calls and could not get a strait answer out of any of them until I called Gary at City Wide. He was very strait forward, he quickly gave me a fair price and said he could do the job the same day. I have heard this before, but some how it never seems to comes true? I drove down to see them and was pleasantly surprised. The shop was busy and they had a clean waiting room. There were several small school buses in the parking area, seems to me they must be good or no one would trust them to work on the local school buses. Gary wrote up my truck in a couple of minuets and he offered to give me a ride home. A few hours later Gary called and I was expecting the up sell, a long list of things I «need» for a lot more money. To my surprise he was calling to say my truck was ready and I could pick it up any time. I got a ride down there and as soon as I walked in the door, Gary remembered my name and handed my key to his guy and asked him to pull up my truck while I paid the bill. The bill was exactly what he had quoted on the phone! About the time I paid the bill my truck was out front with no grease on the wheel and the carpets perfectly clean. I was a little worried that I had left my ipad in the truck and it was right where I left it. I can’t say enough about my experience at City Wide, it was as near to perfect as I have ever received at a repair shop. I will definitely return to City Wide when I need anything and I have already sent them a friend that needs some work done.

I have been going to City Wide since 2009 to which I have always had a great experience. However, I recently went in (about 2 weeks ago now) to get my oil changed. Later in the day I received a phone call mentioning how my back brakes only had 10% wear left on them, so of course I got them replaced. I was about to go on vacation and I did not want to run into any problems. Plus my car was already there so why not. Well as the mechanic and I are talking about my brakes he starts letting me know that my radiator hoses are getting «soft», meaning as they need to be replaced. Then he goes on to mention that my tires need to be replaced, which they have been telling me for like a year. Yes, they do need to be replaced. When the mechanic mentioned to me about how my radiator hoses needed to be replaced soon, I knew that couldn’t be true. Even though my car is a 2007 and has 90k miles on it, I had this gut feeling that my car was fine. After I get back from vacation, approximately 2 days later, my car started acting up to where it wasn’t starting properly. I was upset because I had just taken my car in to get repaired and was wondering what was going on. A few days after that, I take my car in to another mechanic to get another opinion. After waiting to find out the results, it ended up being my BATTERY! I was furious when I found this out because I know usually when mechanics do oil changes, well with city wide at least, they do a thorough look at what is going on with your car and give you recommendations. Thank god my battery was still under warranty so then I had to drive my car to city wide to get it replaced. After hours of waiting for my car, took it in at 9:30am was told it would be done around 11am ish which then turned to be almost 3pm, I was then able to pick it up. When I got there, I was talking with one of the mechanics and asked what my battery voltage was when they replaced it, he told me, 9v. I then proceeded to ask him why when I was in there a week ago why he did not make mention of it to me. He says, that when they were looking over my car that they may have bypassed the battery because it looked perfectly fine and figured that the battery was new. To me that completely turned me away from ever going to them. Something else that I left out was when I took it to my other mechanic I found out I needed to get my top radiator hose clamp replaced because I had a leak. Hmmm, when I found that out, I felt like they (City Wide) did that to get me to come back. Needless to say I will never be back. 4 years of service with them and then this happens. Thank you.

I have allways recieved great service at a resonable price from the guy’s here at Citywide. I have a fleet of trucks and after going through a number of auto shops I found Citywide, and have been coming here for a couple of years now.

The guys at CityWide are fantastic!
They are honest and give you the costs up front.
I had a complete brake job done and the price was great.

There aren’t too many solid auto repair places any more, but Gary and his crew are definitely one of them. I have always trusted my cars with him, since he was over at Big O Tires next door. Fair pricing, upfront on the costs, good communications when things can be expected and open on the weekends.

Had a great experience here. Quality work on my radiator and brakes. Customer service a plus. Got my car back running good and washed.

Excellent shop, very busy. We have two service vans at work that we both get serviced here, along with most of our cars. We’ve never had an issue since switching to them.
So far we’ve had brake and rotor replacement on one of our vans, work done on the shocks on the other van. I’ve personally had my tires replaces on my wifes Hyundai there as well.
Gary, Kevin, and the rest of the guys are helpful and reasonable on pricing.
EDIT:
No idea why Unilocal’s review filter is filtering legitimate reviews. They would have a 4 – 5 star rating otherwise.

I have to say, this is the most helpful auto mechanic shop I have ever been to. Joe, I think the owner, took the bull by the horns when I got stranded on my way to work. He got the tow guy there, fixed my car and had it delivered to me in Long Beach! I was only 10 minutes late to work. Oh, and they also filled my tank for me too.
As far a trusting their word on what my car really needs, I saved money because another place tried to con me, and that’s when I contacted Citywide the first time. I think it was an $ 800 job which Joe said I didn’t need!
Sandy K.

I drive a car with the two worst possible traits: it’s old and it’s an import. Normally shops that service imports make you feel like if you take it to a nonspecialist mechanic, it will spontaneously combust. I’d taken my car to the Doctor in Fountain Valley since I got it. They weren’t bad but there were a couple of incidents that occurred with them that made me cautious about them.
When Citywide opened, my company got our trucks serviced there. I was amazed at how quick and efficient this shop was so I asked if they repaired Volvos and they said, «Bring it on in!!!» I will never look back. I feel so comfortable with these guys and I know I can trust them. They ALWAYS go the extra mile and will make sure you’re happy. Pretty much if this shop ever closes, I’m going to stop owning a car.
Gary, Joe, and their crew are amazing, trustworthy, incomparable, and irreplaceable. Plus the prices are always fair.

I had two headlights that went out at exactly the same time. They said the bulbs were out and replaced both – along with some other repairs that really didn’t make sense. One of the other people at the shop told me that it was a loose wire that made the lights go out and that they went on when the wire was jiggled! I (stupidly) paid, but I’ll never go back.
They also gave me an estimate for nearly $ 2000 for work that I had done at another shop for less than $ 300.
I wonder about the other reviews. I am not sure how «Nancy M.» could have been a customer for «a long time»…they have not been opened that long. There used to be a really good mechanic at this location.

I’ve been a customer for a long time. They never suggest work on my cars that isn’t due or necessary. I trust them so much I had them put a new engine in my 1994 Miata. They did an outstanding job for a reasonable price. My car runs like new.