Enterprise Rent-A-Car

Given the fact that I had called nearly six Enterprises in the Houston area, went to one out town who told me Saturday that they had over 40 cars and only had a Versa by Monday morning, this place would have easily received five stars for at least having something decent and comparable to my car to rent out. After being lead on by the Enterprise in Brenham – yes Brenham, Blue Bell Texas – a 45 minute drive from Cypress and not being told that morning that they had overestimated their inventory, I asked for a location in Cypress. I was given this location aloing wth the names of the managers for me to talkt to if I had issues. I talked to John, the assistant manager, who understoof my plight and ensured me that he had some vehicles for me to choose from when I arrived. Never saw John, but the guy who helped me was very friendly and had a sense of humor, Very personable. He actually showed me the work that the body shop did on his Camry that I was having mine done at.
Since I hate renting cars because of the simple fact that other people drive them, I asked about how much mileage is on the car, when the oil was changed, and the tire pressure checked. I do not play. The representative wasn’t intimated by my questions and was patient with my inspecrtion of the vehicle – including the trunk. Don’t want any surprises. Desppite my inspection, I noticed later that the inside could have used some cleaning up. Saw what looked like coffee near the dashboard. Wasn’t on the seat, but still. Ewww. The car really needs a car wash to be honest with you, but I prefer my cars to come to me dirty so I can see if there is any damage to the vehicle. At least, I was given a dark gray car which kind of mask the dirt, but since this location is within the parking lot of HEB, it doesn’t have its own wash. It’s a drawback, but better than not having a rental.
Decent customer service and they stay true to their word. I’ll take it.

Worthless!!! Only had one ugly Nissan Juke available then tried to up-​sale me a car 3x the price of my reservation!!!

Booked two rentals from this location… Even though it’s next to a HEB, they had cars available. Got in touch with Joel and he worked everything our for me! Recommend this location to any 1!

Great service! Walked in without a reservation and got in a car within 15 mins! Other locations on Cypres N. Houston said they couldn’t get me a car until Thursday.

I rented a car here for a week when I had a small collision and my car was being repaired. The service and price were generally good. I think that the online price is better than the walk in the door price so I booked online. The first car that I got reeked of cigarette smoke that was really bad. I had to return the car for a new car because the smell was so bad. But they fixed the problem and apologized. The second car had trash in it but smelled okay. They seem to have a ton of customers so it looks like they are not cleaning the cars well or possibly at all between customers. They drove me to the collision place where I had my car nearby so it was very convenient for me to this company. Overall, some minor problems but a good experience.

I have rented 2 vehicles at this location and both times were plesant experiences. I think the biggest thing with any rental place is If you treat them with respect and kindness you will get a fair shake. The second time I rented the car was a little dirty on the outside but nothing terrible. What I do have to comment on is the customer service. Both times the people inside the store were excellent and very happy. Good customer service makes up for anything. Overall it was a good experience and I would rent here anytime.

Great service. They were initially out of our reserved size, but made up for it with a free upgrade. That happens often enough, but they were just very friendly and on top of everything. The prices are as posted, no surprise there. Very friendly, quality service.

I had a great experience with the team at this location. Carl was always helpful and had a good disposition. They picked me up at home the day I rented and they dropped me off along with my 17 month old a week later. Jeremiah was very friendly and made my little boy feel comfortable after having cried on the way to drop off the car. Great experience! Will use them again if need be.

I needed to rent a car for a work trip and have never had trouble with other locations, so I figured let’s get the best deal and go Enterprise. .. I quickly realized my mistake.
My schedule changed between the time I made my reservation and the day I would pick up the car. I called to ask if I could get the car early and was told no, no problem there, my schedule change was not their issue. So I moved things around to get the car at the planned time, then I was called 30 minutes before I was to pick up the car and was asked if I was still coming to get the car. They were extremely busy and wanted to give my car away. I assured them that I was on my way and would be there by the scheduled time.
Then I got there. The manager Mike was the one who was supposed to wait on me. I say supposed to because he spent the whole time on the phone. Apparently a former employee wanted to rent a car and they spent about 20 minutes talking about how he would make sure he got a car. While he was on the phone, I was waiting for my car with my mother and 7 year old daughter.
When he finally got off the phone, he hard pressed me to get the extra insurance. Despite my telling him that my insurance would cover anything that would happen. (I’ve rented cars before, I know what my insurance will handle.) He managed to freak my mother out and she actually paid for the insurance after I continued to refuse it.
The car was horrible. It was dirty and there was trash from a previous renter still in it, even though I had to wait for it to be cleaned.
When I returned the car, the same thing happened. Instead of checking the car in and helping me, Mike again spent the whole time on the phone. The next renter for the car I had, actually drove off with it before I was fully checked in.
To make the worst experience that much more stressful, Mike called me for days after I gave him a bad score in the survey they call and ask you to complete.

You remember that «Seinfeld» episode: «You know how to take the reservation. You just don’t know how to *hold* the reservation…»
Well on October 27^th, that was me.
…And believe me. I was not as polite as Mr. Seinfeld.
But despite being irritated, I told the kind gentleman Cedric that I know it wasn’t his fault. Enterprise Rent-​A-​Car has this AWFUL annoying reservation practice to where even though you make an online reservation — with your credit card AND receive a confirmation code — if you don’t get there within a certain time frame, they can give away your vehicle. Which they did.
To make matters worse, the assistant manager named Bryce was impolite. «Well, ma’am, you should have gotten here at noon.» So here’s where they could have fixed the situation:
–Given me whatever vehicle they had on site, even though if it meant a complimentary upgrade.
–Manager hold back on the ‘tude.
But no … instead they drove me 15 minutes out of the way to their other location along 1960 (a total cluster F) to get another car. I was already running late on my trip to Austin for work, so that pissed me off even more.
Again, Cedric was cool. He said if his manager wasn’t there, he would have had no problem upgrading me. (And don’t worry. I’m not snitching on the fella. He’s now at military boot camp. Hey, we had a good convo on the way to get my car.)
I have to say, I now HATE renting cars from Enterprise out in the burbs (I’ve rented from the one off 529 and another off Hwy 6 and Clay). They all suck. They should certainly take some lessons in customer service from the Downtown location. There, they always upgrade me for free. They’re super kind — and funny. And, they don’t require you to bring back the car within 24 hours. By the end of the day on your last day’s rental is fine.