Forever 21

By far one of the worst forever 21 store i’ve ever shopped at (the forever 21 inside Houston Premium Outlet Mall). This store is very small. Not a lot of selection. Messy from the fitting room, accessory area, the register, and do they not believe in AC? It is always hot in the store. Now on to the customer service. All the workers including manager was very rude. I returned some items i purchased online for store credit. The worker gave me a look and replied «are you really returning all of this?» I’m sorry am i not allowed to? Then she told me my hat and wristlet was final sale and can’t be returned because it was an accessory. I know Forever 21 return policy is all jewelries and sale items are final sale and no where on the receipt says accessories are final sale. I didn’t wanna make a big deal out of it so i kept it and returned at a different forever 21 store which btw allowed me to return. She then called the manager over to get my return approval. Manager came over with an annoyed attitude n said to me «That’s a lot of return. That’s why i don’t shop online. It’s better to shop in the store.» I get that when customers return their online purchases at the store their sales will go down. But I’m sorry, online offers 10% even 21% off my purchase and i use ebates for cash back so yes I’m gonna continue shopping online and returning at their store if I’m not satisfied with my purchase rather than to shop in store trying on clothes with deodorant and lipstick stains.