Kadence Healthcare

New to the world of CPAP, I found Kadence HealthCare extremely helpful and easy to work with. Best of all was the respiratory therapist for my area, Deborah Feliciano, who was of enormous help. It is those small difficulties and questions like mask fit or cleaning the equipment or humidity levels where we don’t know where to turn. Deborah was always informed, helpful and caring. I can’t praise her enough as she is very knowledgeable and willing to share her experience.

I’ve just began using Kadence and had my first in depth conversation with them this morning. They are very patient and understanding and were very helpful in answering my questions.

Rep didn’t have the correct answers when I asked what happened to the bipap equipment that was supposed to have been delivered following a sleep test two months earlier. Then rep didn’t have the «face-​to-​face» physicians report, which was incorrect and I assume sloppy records handling. Rep on delivery did not give complete instruction on use of the bipap machine. Now, after reading the reviews, given the bad handling of the delivery and set-​up, I expect billing problems. The people with whom I have had contact at Kadence seem lacking in service and knowledge. Really wish the physician had sent the rx to another provider. Concerned, not sure this will ever be resolved satisfactorily.

I haven’t had much experience with the company «yet», but Rosalie seems knowledgeable and nice. I’ll have to have a bit more time to work with them.

Grateful for the interest they took and patience they had with my problem. And gave me great information for my situation.

Best customer service I have ever had. Smart. Friendly. Incredibly helpful. Above and beyond.

Had a really good experience with Kadence. So far I am completely satisfied with their products and service. Thanks Rosalie and Regina.

This place is great. They are always so helpful and informative. I never have any problem with getting my supplies and getting everything that I need to keep my CPAP machine going. They always make sure I am on time and getting all that I can from my insurance. I am so happy that I have them to help me get all I can from the insurance and take care of everything so I don’t need to worry about it.

Very happy with customer service and supplies. Would recommend over other suppliers I’ve had!

Jason in the San Diego area is the best DME rep I’ve ever worked with, hands down. He goes out of his way to communicate with my home health company, my patients, the doctors, etc. — even driving all the way across the county to pick up signed paperwork. I always know where we are in every step of the process.
I’ve only worked with Jason at Kadence, so I can’t vouch for everyone else; but Kadence will be my first call for DME from now on.

Just very helpful and advised me clearly of my time share insurance policy. Great products! I sleep 500% better now.

My mother was released from the hospital a few weeks ago and needed to be on O2 permanently. This was all new to our family, so naturally we were concerned for her. The discharge nurse gave us the contact information for Kadence Heathcare, so I called them to arrange the delivery of the O2 equipment. I’m not sure why some reviews are unfavorable for this company, but our experience with Kadence has been excellent. We had some issues with the hospital which delayed my mom’s release. They didn’t want to let her go home on Saturday because they didn’t think Kadence would deliver her O2 equipment on a weekend. Anyway, I was put in contact with the supervisor for Kadence (Chris) and he went out of his way to make sure everything was in place for my mom. He contacted my mom’s doctor and assured her they could release her on Saturday. Once I arrived at my mom’s home, I called Chris and within 30 mins he had someone from Kadence deliver the equipment. The technician was amazing. He went out of his way to make sure we all were comfortable with setting everything up. He stayed as long as we needed him. And they have been back several times to assist my mom, replace O2 bottles and check in on her. I remember thinking what a great company they are as we were dealing with all this. I promised myself that I would find a way to leave a review for others to read about our experience. This was the office in Fremont, CA. My family is extremely grateful for the wonderful service we are getting from this company.

So far Great Service concerning my Air Mattress, Never a Problem Replacing it when needed. Very Fast response to my concerns by the Ladies that answer the phone and their Fantastic Technician Jorge. Thank You.

Such lovely, lovely people taking care of my orders! Friendly, professional, helpful, accurate, willing to explain things until I understand them (which can take a while sometimes), and never getting annoyed because I ask the same questions each time. No one ever says, «Jeez, Lady — you ask that every single time we deal with you. Can’t you take some notes and refer to them when you want to know this stuff?!» They are REAL PEOPLE, with names and a sense of humor and genuine concern for their customers. I have worked with Kadence for two years now, and they have given me non-​stop stellar service.

This supplier is great. They actually phone you with a live person rather than an automated message so it’s possible to go off script with a question or dialogue. Highly recommend especially over Apria.

I needed new supplies for my CPAP machine which I had got from them through Blue Cross last year. It took 3 voicemails over a span of 3 days to finally get a call back.
We went over what I needed and I provided my insurance information. The next day I got a call stating that my portion not covered by insurance was $ 135.11 so I gave my credit card information over the phone and was told they would call when the items were in.
I went in to pick up the items and was given a statement that showed my out of pocket to be $ 27.02. I didn’t realize the discrepancy at the time however.
My insurance statement just came yesterday and it matches the invoice, customer responsibility is $ 27.02. I quickly called Blue Cross to let them know. I’ll update this with the antics I’m sure will follow…
COMPARE YOUR INVOICE TO MAKE SURE IT MATCHES THE BANK CHARGE!

Service and delivery was better this time. Much improved. Dealt with a different rep (sorry! Forgot her name) who responds to and returns calls and messages. She strikes me as being much better organized. Thank you for your phone call!

Poor customer service — They do not stand behind their service and products…
Kadence has poor customer service. Kadence did not deliver the product I ordered. Rather than correcting their error, they not only failed to respond to my query but upon multiple queries, their standard response was «sorry, cannot help.»
I do not recommend the supplier. I will be contacting the California regulatory agencies and also advise my insurance company and Doctor’s office alike.
I am looking to switch suppliers now.

Update 1÷26÷15 — They STILL HAVE NOT RESOLVED, nor have they contacted me. They are holding $ 1800 of my money since September, refuse to credit it back, and they have approval from Blue Shield that they would cover since November. Hopeless, truly hopeless. Zero communication.

These people are hopeless. They sometimes call to confirm the delivery of supplies, seems to be dependent if the same employee works there today that was there 3 months ago. When i call it is appologies and blaming ex employees for not following up. What they quote over the phone for cost does not match what the invoice sais. I have been with them for some time and it has been getting worse. With today’s blame game i am going somewhere else.