Kwik Kar Lube & Tune

I’ve had issues every time I have been in here. Also, please read the many issues documented in Facebook and Nextdoor. By others before going here.

Do not come here if you don’t want to spend $ 1000. Let’s start at 3 PM this afternoon when I left work early to beat the crowd and get my car inspected. My car has 25,000 miles on it mainly hwy. Nobody was there and they said it would take 10 minutes no problem. Then they come and tell me they cant pass me because my brake pads are too thin and it will be about an hour to replace them. KEY HERE– BRAKE PADS. So I go to the bank in the rental and come back, about 4:30 I ask them if they are finished yet and they said oh it will be about an hour and a half. They said they accidently put on the wrong brake pads and had to put on the right ones. I had to have my boyfriend come get me and at 6:00 this evening they call me and say my car is ready. I come inside to see a bill of $ 750. All brake pads and rotors had been replaced (never asked if they could replace the rotors) plus a fee for the inspection and a $ 150 labor charge. All of this came from a supposed to be 10 minute car inspection. Done.

It was nice to be able to get in quickly for a state inspection but then sat there and waited not realizing they had been done for 10 – 15 minutes while the car was still running. Really!!! Thanks.

I don’t know why I stopped here again. Convenient. It’s the car’s first inspection and they want to sell me some kind of system flush. $ 158. Come on guys do I look that stupid.

Any time I am charged a premium price for a service, I want to know what I am getting for that price. When I asked the «manager» what was performed on my vehicle he listed the typical tasks including «vacuuming the interior». I looked in the back seat of my vehicle and it looked just as it did before I brought it in. I asked him to explain again what they do and he changed his tune to… They vacuum the front interior «we don’t touch the back». I opened the door to the front seat and the floor was littered with sand, leaves, and pine needles… Most of which were simply on the floor mats. The «manager» got irritated with me and told me that they are not a car wash and that his vacuum cleaner did not work well. I showed him how all he had to do was lift the floor mat out of the vehicle and give it a shake and we would not have had to have this conversation. He once again whined about how that was not their job and walked away from me. When someone tells me they are performing certain services for the price I am paying… Don’t blame me if you don’t have the equipment to get it done and don’t tell me that you are not a car wash when you offer a service that car washes offer!!! I WILL NEVER TAKE ANOTHER OF MY VEHICLES TO KWIK KAR LUBE AGAIN!!!

Take my cars there for all oil service for years. Do a great job and have never had issues. Had them do a minor repair recently and saved money compared to other repair shops and have had no issues ore leaks with the replacement part. Good staffing and techs at this location.

It’s okay. I can appreciate being approached versus having to look for someone. State inspections take forever and are reasonably priced I guess. like $ 106 or something like that. The wait is what gets you. I waited about 45 minutes for the entire process.

I am dismayed by the bad reviews for this place. I’ve been bringing my vehicles to Kwik Kar for oil service ever since we’ve lived in Cypress. They are always friendly and (mostly) upfront about what you need. I have learned that if I stick to that, I’ll be fine. If I need more, I take it to Corb’s or some other reputable auto mechanic. So, four stars for basic service, one star for anything else.

We’ve used this location a couple times for inspections before and their service has been passable. Today hubby took Clifford (my big red Durango) to have the oil changed. Since we aren’t the best about taking the car in for oil changes, he decided to inquire about the synthetic oil change. He was told it would be $ 70 by the tech working the counter. Imagine his surprise when he checked out and it was $ 92! When he looked at the bill it showed $ 31.99 for a «Full Service Oil Change», $ 2 disposal fee, $ 11.99 for the synthetic oil filter, $ 8 for the oil (cost of the synthetic over the regular oil), and then $ 35 for «Synthetic Oil Upcharge». WTF?! How many times are they going to charge for upgrade to synthetic oil. I don’t have a problem with them breaking it out but I do have a problem with them quoting one price then charging another. If an employee made a mistake, then they need to go with what was quoted. When hubby asked about it, they said «that is just the way we charge.» I say that is just the way they do business, BADLY. The only reason their getting 2 stars instead of 1 star is that they did an okay oil change. We won’t be going here again since the service for things like the inspection are just passable. There are other places that would like to have your business and are more reputable.