Protection 1 Security Solutions

Absolutely the worst alarm service I’ve ever had. Continually malfunctions setting off the alarm. I’ve complained over and over and haven’t gotten anywhere. I’ve had them out to fix it more than once and it’s still screwed up. On two occasions the technicians never showed up. Didn’t call, nothing, just never showed up. Cameras are horrible. I guess I have no choice but to pay the penalties and cancel the service. You’ve been warned. Pay the extra $ 10 a month and go with ADT.

My alarm rang for almost three minute before they call me. I receive a message from my Dropcam in 10 second. I wait for their call while timing them. When I call them they said that there call center was busy. What a BS. If that rating is from 1 – 10, 10 being the best. I would give them a 1.

Just spoke with customer service regarding a faulty motion detector that needs service or replacement. The individual would not offer any other service days except for one specific day of the week which is a Friday. I am only off on Mondays and Tuesdays including the weekend but they indicated even if I cancel my service along with three other family members they would not offer any additional days of the week for service. I explained that I would have them replace the faulty motion detector and then cancel along with the three additional family members and the customer service representative did not care. I will be switching to ADT.

After being alerted, A.J. Murphy sends me a private message in an attempt to have me remove my feedback. Then includes a threatening statement, this will not help anyone in a good way!” Homeowners need to be aware of this person because his actions and comments create cause for concern.

Had their services for years and have been very pleased

We have Protection 1 for our home security system. It’s been a very reliable service and when problems occur, the technicians are prompt, friendly, and competent. We especially appreciate having an assigned service rep so that he knows us, our system, and our needs. Tony Torres is our service tech and he especially gets a thumbs-​up. We recommend Protection 1.
Sincerely, Pat and Karen Kelly

Giving them 1 star because I have to in order to leave a review.
HORRIBLE customer service… Read all the other stories of how they try to screw you and it is all true. I unfortunately am in the process of going through all of this.

I had them quote a fire alarm system. During the first day of installation, they discovered they missed some rooms that said would need more protection and gave me a change order. I said it was your mistake for not walking the job thoroughly so I shouldn’t be charged for the extra. They refused to complete the job without having me sign a change order. Don’t trust any of their bids.

This is the worst company that I have ever encountered. i would give them zero stars if I could. I asked for them to continue service for a building that i purchased in Anaheim. They gave me a quote that I agreed to and they turned the service back on from the previous owners. i wasn’t receiving any bills so I called them to make sure they had my billing address correct. They wouldn’t speak with me because I didn’t have the password that they set up but never gave to me. About 30 days later, i was able to get in touch with the installer who gave me the password. I then was able to speak with customer service and get the latest month’s bill with a past due balance. They wouldn’t give me the previous bills until I demanded a supervisor. When i finally received the bills, I discovered was being charged for services that I never signed up for. Fast forward to when I sold the building. I have tried multiple calls and emails to get them to transfer my service to the new owner and cancel the building to me. There first response was that I owed them the balance of 3.5 years payment on a contract for cancelling. Funny thing is, i never signed a contract. The new owner has since signed up for service with protection 1 but I still keep getting the bills. I called them today and they asked for my password. I gave them the password that I mentioned above and they said that it is incorrect and that they can’t speak to me. I have spent multiple hours on the phone with these people and am continually amazed at how incredibly incompetent this company is.
STAY AWAY!!! TERRIBLE CUSTOMER SERVICE AND HIGHLY UNETHICAL!!!

I called in for a service call due to some erroneous alert from our keypad.
Your technician, Gabriel Ramirez, came to troubleshoot our system. He arrived on time after he left a message, as promised.
He provided excellent service.
He was very courteous and very professional.
He paid particular attention to our issues and concerns and made sure they were all addressed.
Being in customer service oriented environment myself, if all of you are like Gabriel Ramirez, I am really glad to have selected Protection 1.
Please make sure that Gabriel and his management are aware.
Thank you again for the excellent services.
Linh

I like these guys. But… they did set one appointment and never showed. But all the other appointments were on time and I LOVE they email me a picture of the tech before he shows up.
Other than missing one appointment, they make me fee sure. I have been a customer for years. Try them.

ZERO STARS!
I recently ported my landline number to Google Voice, and called Protection One to confirm. Found out they could use cellular … figured I was good. Then noticed an error code FC, which when I called they need a cellular connection from the system to Protection One. They wanted $ 300 for the system! I didnt say just no, but hell no. Then the negotiations started, and I ended up for free and $ 49 install.
I was told I would receive the contracts by email that day, and never heard back. Two days later, I called to ask again. They were to check and get back. A week later I heard from Josh (supposedly a manager) who assured me that he would take care of it by just issuing a hard copy to sign at the install.
Today had to call again … this time got the original rep, who said the «big boss» was going to take care of it. (I called bullshit) and scheduled an appointment.
We shall see if they show …
p. s. Anything more than 1 star has to be an employee …

I Love this company

HORRIBLE! The equipment is OK, but the customer service stinks. I have been trying to upgrade my service so I can activate and deactivate from my phone. I started this process 6 months ago, they said a contract is forthcoming… never received it. Meanwhile, I have not paid my bill, which they call about everyday, and refuse to do so until my service is as requested. I have had several conversations with them, each time they promise to rectify the situation and still nothing… at this point I am ditching Protection One and going elsewhere!

This company is a disgrace. We had Protection One for two years because they offered a great price. However, when we tried to change service to another company, Protection One started a sabotage campaign.
First, they demanded that I give them a one-​month notification of termination of service by both email and letter. When I didn’t hear from them, I called and they said that the letter had been lost and the email hadn’t been received. They asked to resend it. I resent them, and they lost those correspondences, too.
Then I asked them to please change the installation code so that the new company could start service. They said the new company had to change the installation code. I called the new company and they said Protection One had to do it. Man!
I called back and Protection One said that they couldn’t change the installation code because «the account is now inactive.» WTF! This is like a continuing nightmare! Then a rep of the new company came out and discovered that the alarm box had been locked by Protection One, so they were unable to work on it.
I called Protection One and talked to Glenda, who sympathized with me and told me that «I shouldn’t tell you this, but here are the instructions on how to» make the system available to the new company. Then she gave me a procedure for reprogramming the system. Today, a rep of the new company visited my house and read those instructions, and WTF! the rep recognized that if we did what Glenda said, it would damage the system irreparably. In fact, we called the alarm system manufacturer and they confirmed that it would damage the system.
Now, our options are to buy a whole new alarm system or go back with Protection One. You think we’re going to go back to a disgrace of a company now? No way. I wouldn’t go back with Protection One if you were sticking needles into my grandmother’s eyes!

Several years ago we signed a 2 year contract with Protection One. After 3 – 4 years we decided to stop the service and called them to let them know. The following month, we got another bill for that month’s service. My husband paid it, but called them again and informed them of what happened. They said it was just a glitch and it wouldn’t happen again. But it did. Again, and again and again. It became obvious they were just not going to stop the service, knowing most people will continue to pay in order to prevent damage to their credit score. Luckily, my husband made notes regarding every call to them and who he talked to. After about a year of hassles, he wrote a letter to the company president outlining everything that had happened and threatened to sue if Protection One didn’t cease and desist. That finally did the trick. This company is so SLEAZY!!! I shutter to think of all of the other people who have been and who are still being screwed over by this disreputable business! If you are looking for a home security service, DO NOT call Protection One!