RediClinic

I took my 8 yr. old to check for sore throat, KASHUNDA informed me that my daughter cannot be seen until $ 75 balance is paid first .
I took out my Debit card to pay but asked for a bill or statement copies and for what patient and account its owed and I am paying for .
KASHUNDA informed me that it is against Redi Clinic policy to give me any information that I requested but that she is authorized to let me know the amount of the balance and collect payment and that I should contact billing dept.
But she insisted that she has to collect balance before my daughter can be accepted to be seen today !
I refused to pay anything without a bill and account info on each patient in my family !
I do not receive bills as Insurance is in my daughters fathers name through his work .
I asked for billing phone number, KASHUNDA gave me number I stepped out to call and left voicemail with my info. Five minutes later I received call from a man that identified him self by name and Real Estate company name that he represents .
I went back in and female Dr. gave me 800 number to call and blew me off that that is the only think that she can give me !
I left and will not be back unless staff there is replaced with friendly and knowlegable employees !
F.Y.I. Kashunda kept arguing with me and countering her own statements, each time my questions she answered different !
I have visited this place before in past several years and I have also found that Doctors will keep asking questions to find more issues and sugest what I should have checked so that they can bill insurance and make for money of the patient!
I have Primary care but go to Redi Clinic for minor things such as Flu shot or on weekends and because its walk in, no appointment needed .
I have learned my lesson today finally.

I came here to get a TB test done and I was surprised to see that I was the only one there. I tried visiting another location and it was super packed and the waiting time was over 2 hours.
The front desk lady was super sweet and gave me really good information about the test that was about to take place. She asked me to wait in one of the rooms after I filled out all the paperwork. I waited 20 mins, which annoyed me because the lady had to check people in. A doctor came into the room and administer the test for me, which took 5 mins. Really?! I could’ve left 15 mins ago, but they wanted to keep me here as a room décor I guess. They could’ve just done the test while people were filling out paperwork. No wonder the wait is always super long.

So glad a RediClinic exists so close to home. And with such flexible hours!
Since my primary care physician was booked, I made the decision to stop in to this RediClinic at 7pm (an hour before they closed). I was a little worried things would be shutting down, but I was so wrong. The attending clinicians made me feel like I was the most important patient (albeit I was the only one there), and I did not feel rushed or bothersome. I signed in, paid, and filled out all forms within 5 minutes, and was in a back room in no time. The staff listened to me and got my strep and flu tests done quickly and efficiently. My only tiny concern is infection control for the staff– I had a cold and no one was wearing masks, just gloves. Regardless, I got a prescription without a hassle and honestly felt much better leaving than I did before I came. I think the clinicians really make this place; they’re kind, funny, and informative. Thanks, RediClinic!

Kashunda, who is the admin person up front, may be the hardest working person I’ve ever seen in my entire life. She is completely dedicated to taking care of the patients, and can multitask like a professional juggler. And she does it all with a smile!

I had been visiting RediClinic locations for about five years because they were supposed to be quick and convenient and you could just walk in and not usually have to wait. Nowadays these locations are so popular that you have at minimum one hour wait. I visited yesterday for a bladder infection and needed a prescription for an antibiotic. (Waited an hour and a half.) The doctor, Emily Agasa was a very nice lady; I had seen her before on previous visits. She wrote a prescription for Ciprofloxacn (a generic of Cipro tab) and after taking it a day and a half I felt severe pain in my shoulder blade area and looked up online to see if it was a side effect of the drug. What do you know? It is in fact a severe, but rear, side effect which breaks down muscle and tendons. The Pharmacist who I called to get a second opinion, agreed and confirmed that I need to stop taking it right away and get the doctor to call in a new antibiotic.
I called the Rediclinic to get the doctor to call in a different antibiotic for me. The rude lady who answered the phone, Daisy, said «Oh no that is not a side affect just take Tylenol or go to an urgent care clinic!» She continued on to tell me that it would not be any time soon before the doc would call me back and they were too busy. I am thinking okay: I paid $ 149 for a five minute consult with a doc to write me a prescription for a simple bladder infection; the prescription is causing me pain and now you can’t help me??? I am beyond words for how I feel. I called Corporate RediClinic today so we’ll see if anyone even cares. I forgot to mention that Miss Daisy who had answered the phone, raised her voice, hung up on me and had an attitude along with it. Are these people that rude or are they just not happy at their job? What is the damn deal???

Worst experience ever. Dr or NP just laughs an has no clue what needs to be done. Spends more time laughing than figuring out what is wrong. Over an hour to be seen and only two people in front of me. Waste of time.

Went here two weeks ago for my gf. Total rip off. They will do tests that are not needed to make more money and have doctors that can’t figure out what’s wrong. It’s sad to see doctors becoming cheap used car sales men.