Rosehill Pet Resort

My King Charles, Nidas, has been going to doggy daycare at Rosehill Pet Resort since he was a year old and he is now 5 years old. Nidas Loves the place and the people who work there. If a couple of days go by and he hasn’t gone when I do take him we pulls me toward the back because he is ready to go and see his friends immediately. They have always taken great care of Nidas and, if he didn’t want to go he would tell me by sitting down on the ground and not budge (which is what he does if someone besides me tries to walk him around the block at home). When I let Glenda the owner know that Nidas had had a seizure. She immediately had a sign put on his Kennel door and made sure all the employees knew what to do if it occurred while Nidas was there. Nidas has boarded there overnight and when I took him back the next day for daycare he was just as happy as he was before he hadn’t stayed the night. If you don’t know about Cavaliers let me explain that they are very close to their owners, especially the boy Cavaliers. I know if my baby was being given the best care, he would rebel at being left there away from me, and I want to make it clear that he has never given any indication he was not happy. Nidas attends daycare on average up to 4 days a week. The staff has graciously accommodated me many times when I have been stuck in traffic (I am an outside rep) and couldn’t get to their facility right at 6:00 pm. If you are looking for doggie daycare or a place to board your pet, you could not find a better place anywhere.

My dog is bit high maintenance, she’s got high energy but has separation anxiety and hates being groomed. I actually live in the Heights, far from Cypress, but I drive all the way out here because it’s the only place that can handle my dog and treats her like I would. I’ve gone to 5-​star boarders near my house and they’ve refused to groom her, given her cuts or scratches, or they’ll stick her in a cage for hours without food, water, or potty breaks. None of that has ever even come close to happening at Rosehill Pet Resort. When I walk in, everyone is so welcoming and greets us by name. The boarding facilities are really nice (seriously, some of the rooms are nicer than hotels I’ve stayed at) and they give the dogs lots of attention. The groomer (I believe her name is Linda) takes her time with my dog and is very gentle. I used to pick up my dog from boarding and she’d jump into my arms shaking and panting, but here, I have come to pick up my dog and she’s sitting in the receptionist’s lap with her tail wagging! We won’t go anywhere else.

I am impressed with this facility! They really go the extra mile for their customers. We went out of town and our flight was not getting in early enough for us to pick them up before closing. While we were at the airport we heard news of Tropical Storm Bill headed for Houston. Worried that the roads would be bad the following morning, I called Rosehill Pet Resort and asked them if they would stay 30 minutes late so we could pick up our dogs that night. Without hesitation they said they would wait for us! It was so comforting to me knowing our dogs and cat would be home that night safe and sound with us! It is hard to find that kind of service these days. The only reason I didn’t give them 5 stars is price related. But then again, I think you get what you pay for. We sure did!

I would love to be able to describe this facility and discuss my impressions of the staff but my dog, a Pit Bull, was rejected for doggy day care via phone. They never even met him. Not only do they not take Pit Bulls, but also, according to the owner’s voicemail, ‘similar breeds.’ This is despite the fact that a) I had called about him doing one on one activities with a tech and not actual doggy day care and b) I told them my dog has been attending doggy day care for over a year already. I even emailed them images of him in the day care room at his previous day care as well as images of him in funny holiday costumes at day care, indicating that he can not only be around other dogs (he prefers small dogs), but is good enough with people to allow them to dress him up in ridiculous outfits and sit perfectly posed for a good camera shot. To my knowledge, BSL is illegal in Harris County but regardless, I frown upon people who own pet service businesses that hold biases towards certain breeds of dog. Every dog should be evaluated on it’s own merit. The reason I left his last day care was that he caught kennel cough on two separate occasions. Unfortunately for THIS business, I have 10 dogs total, spend over $ 300 monthly on grooming due to the many lap dog breeds I own and board frequently because I travel a lot. I was searching for a new place to take all of my business but you can guarantee it won’t be Rosehill. I don’t take kindly to prejudice, nor ‘similar’ issues.
PS — I only gave this business a star because I had to give it something. This is a no star business in my opinion!