Texas RV & Car Care

Took RV to Ted for repair. He held it for two months after promising it to be fixed in one to two weeks. It was raining the week it got to Teds shop, and the Rv had a leak so I asked Ted if he could have someone from shop put some duct tape over tear in roof (I was assured they would do so) nope ! total flood inside. Then as for the job I asked Ted if they would drain the gas tank and clean all the dirty gas out before they put a new fuel pump on my Rv. Again I was assured no problem and that the reason for the hold up was that they had to remove all the gasoline and that’s what was taking so long. Then when I got to the Rv Shop, I was told to just drive it for a couple miles and then change the fuel filter, as they had left dirty gas in the RV. Then they managed to write that they left dirty gas on the receipt. So I was unable to have any recourse when I got on the road and in less than 500 miles I had to replace the fuel pump again when I got stuck in the middle of nowhere. So $ 4000 later and another $ 2500 to rent a vehicle to finish our summer trip. Just had bad experience all around steer clear

Poor Craftsmanship and Unsatisfactory Repair Shop
Brought trailer in for insurance repair:
Texas RV and Car Care overbooks their shop and places other in priority than you. VERY EXPENSIVE PRICES AND for better words they shouldn’t be handling your RV. They also take forever much of the work isn’t theirs and they subcontract a lot of the work out. No one knows who the boss is at the shop.
The trailer was promised to be finished a month ago and was not finished at the promised time, original estimate $ 10,000.00.
Upon final inspection of pick up and payment the trailer was not finished. Approaching the door we noticed that the door was not secured and when we entered into the rv many discrepancies.
The trailer had flying ants inside the trailer and was not cleaned or vacuumed after the repair.
The carpet repair was poorly installed and not professionally finished. Wires for the LP Gas leak was not connected creating a safety issue. Other wires to the stairs were not put back together. The cabinets were not fastened to the floor. This is among the many issues.
I am not the technician and should not have to point out the obvious poor quality and drive to the repair shop that is 1hr from my residence.
The technician that worked on the trailer came out to write the mistakes down for correction. He showed no professionalism became frustrated about the mistakes and told me that I was «nit picking.»
I unfortunately had to finish the list of issues that was wrong because I was disgusted from the service.
This company is not recommended for insurance RV repair.
We have not received the trailer and came back home empty handed. I am very disappointed in this companies lack of professionalism, craftsmanship, and integrity. It took 41 days to complete the job and it was promised in 2 weeks.
After a year of having the trailer I am still finding issues: carpet coming up, floor buckling, screws not screwed in, lights not working, and drawers broken.
Have you looked at their website? Where are their Certifications? The pictures taken are from other websites…
FAIR WARNING DON’T USE TEXAS RV AND CAR CARE! Poor Craftsmanship and Unsatisfactory Repair Shop, very disappointed in this shop.

The short of it … Jody and his crew are honest, knowledgeable technicians, and solid people. They know RVs and have specialists available that make them work. They are straight shooters, fare priced, and keep you informed of progress as repairs progress.
The long of it … I had a disaster RV repair experience at a shop in NJ before a 1500 drive to Texas. I had planned to stop in the Houston area to have the rig (40ft. Monaco Signature) checked and the items that the other shop failed to repair fixed. On the trip down, I experienced an engine cooling issue climbing up a mountain out of Atlanta. The more complex a machine is, the more chance something will go wrong. I decided to take it in sooner than later.
I found Texas RV & Car Care just north of Houston in Cypress, about an hour from Lake Conroe in Willis (a favorite camping area). I brought the RV in in November. OMG, his lot was filled. Between the end of year winterizing, storage and cleanup, to the others who luckily found this place, he was packed. But hey, he had time to check me in and talked about the rig, its problems, and what it needed.
Double-​pane glass in RV… Who thought this was a good idea?
Ok, I don’t know about you, but why do RV manufacturers put double-​pane glass in the drivers side window? It fogs every 2 years when the seal breaks. I could have ordered another one, but wanted to stop the cycle of replacements. I asked Jody if he could have a single-​pane replacement made. He checked into it and found someone who could refit my window for thicker single-​pane glass. It cost less than replacing the whole frame and will no longer have the repeating problem.
Fixing the sins of others… from nightmare to dream
The NJ repair place told me about a dozen issues that needed to be fixed on my rig. The NJ place, claimed to fix some of them. Jody and his crew looked over the rig and found a couple of annoyances and repaired them. He repaired the other companies failed repairs. He pointed out things that they indicated that were just plain wrong, and he pointed out something (1 thing in fact) they did right.
Dogged and relentless troubleshooting
The Texas RV crew took the rig out on the road to see if the they could get the engine heat/​fan problem to repeat itself. The monitored the engine computer. They read out the transmission computer. They tested pressures, fan speed, high and low revving, you name it. It was fine. Rule 1: Don’t climb a mountain at 75MPH on cruise control.
In the end
The Texas RV and Auto Repair shop proved to be honorable people, knowledgeable technicians, and solid citizens. They know RVs and have specialists available that make them work. They are creative in their solutions and won’t spend your money on useless things. They will advise you and listen to you. They are straight shooters, fare priced, and keep you informed of progress as repairs progress.
There’s always something that needs looking into on an RV … LOL. You’ll need these guys to be your trusted experts.