Tracy Animal Hospital

I’ve been taking my poodle an Australian Shepherd to Dr. Tracey and Dr. Duncan. I always have had a great experience dealing with the doctors and staff. I would highly recommend this vet clinic to family & friends. The Bravecto flea medication they carry is amazing. Great product.

My pets and rescue dogs have been seeing Dr Tracy and staff for many years and we love them, they have reasonable prices and they care about my pets. I recommend them to my grooming and pet sitting clients all the time and they say they love them too.

I called late afternoon because something was wrong with my dog’s jaw. She was screaming in pain. I moved to this side of town but my vet is in Katy and closes early on Wednesdays so of course that is when I have an urgent situation arise. I was thrilled that they said I could bring her in and drop her off, that was very helpful! I rushed over and dropped her off. The receptionist was pleasant and then I had to deal with Kim, the technician. She was very rude and put out to deal with me and very condescending when I asked questions or said anything. She cut me off while trying to describe what was going on with my dog and told me they would call me when they had a chance to look at her. I live 10 minutes away and they called me shortly after I got home and told me that there was nothing wrong with my dog other than needing a dental cleaning. I drove back to the clinic to pick up my dog confused that they couldn’t find anything. I found blood in her mouth, on her coat, and she literally Unilocaled in agony when I would touch her jaw. When I arrived and paid for an exam, I expected to see the vet and discuss my dog. Instead, the ride technician came up to berate me about how bad my dog’s teeth were and tell me that she had bit her lip or tongue and that is where the blood came from and that there was «absolutely nothing wrong with my dog except her terrible teeth.»
I finally explained that I have worked with animals for over 15 years as a vet tech in vet clinics and emergency clinics and was very aware that my dog’s teeth were in horrible shape, however, my vet has tried putting under anesthesia twice and she goes into AF (atrial fibrillation) and codes (almost dying each time) when put under anesthesia. I have had blood work, EKG’s, ultrasounds, etc and we have finally resolved to do antibiotics when needed and know that her teeth will cause heart, liver, and or kidney issues and eventually lead to her demise. The technician rolled her eyes several times at me and then told me I was wrong that they use a «safer, new anesthesia so that was impossible.» Tired of being insulted and knowing there was still something wrong with my dog, I left.
I took my dog to my regular vet first thing Thursday morning and my vet did xrays and found a severe slab fracture (in a molar) that had caused a hairline fracture in her jaw and was causing serious pain.
I am so sorry that I wasted my time going to this vet clinic. I went on the recommendation of a friend and should have read the reviews so I could have made a better decision. They are extremely unprofessional and the vet clearly has issues if he can’t even talk to his clients.
I will continue to discourage everyone I know from going to this clinic.

Had been a client for 9 years. It was good back then. Recently, sad to say the-​worst. Our 15 year old dog needed to be euthanized. Called to make appt, they said doc not in till 10. So I needed to drop off or bring later if I wanted to be present. So, I need to wait 2.5 hours while dog suffers ??? Then they tell me it will be a while till ashes are returned. 6 weeks??? Seriously? Unreal. Skip them. Go to Animal Medical Center of Cypress for quick & compassionate care of your pets. They returned our last critter in 3 days.

We brought our dog here because she was very sick, and we have used them for years. They said they performed x-​rays, and couldn’t find anything, so they performed «exploratory» surgery. After the surgery they said they didn’t find anything except she had pneumonia. It seems if x-​rays were done they would have noticed that before the surgery. They diagnosed her incorrectly with laryngeal paralysis and we took her to another vet. They immediately diagnosed her correctly and got her back to health. When we called TAH back to let them know, they disagreed with the vet who got her healthy again, and rudely dismissed the fact that they performed surgery on our dog while she had pneumonia. Two vets have now told us that they should not have performed the surgery. We will not be bringing our pets here again. I should have read their online reviews earlier as they are apparently getting a lot worse.

If you care about your pets at all – avoid this place. Dr. Tracy lacks professionalism, compassion, & empathy. Regretfully, I did not meet him face to face, nor did he speak with me until after my 2 pets were spayed. That should’ve been the first red flag. After researching the latest techniques prior my appointment, I decided I wanted to have my pets spayed via Laser Surgery. While filling out the paperwork, I stated very clearly that wanted my two dogs to be spayed using the Laser Surgery Technique, & selected Laser on the Surgery Consent Form. The laser replaces the scalpel & uses a beam of light, which in turn minimizes bleeding, opportunity for bacteria and results in a much speedier recovery. I filled out all documents reinstating the details of what I wanted performed, with the option box reading: LASER SURGERY checked. Since the clinic requires an overnight stay, I picked them up the following day. I paid & walked to my car and proceeded to drive off. When the babies had settled down, I looked at their tummies and noticed a very large incision with several stitches across their tummies. It was then when I came to realization on my own that Dr. Tracy did not perform the surgery with Laser, but with a scalpel instead. When I walked back into the office, the girls got very flustered when I asked which technique was performed. I asked to view my documents and noticed that the receptionist, I originally met with the day I dropped them off, had scratched out my selection of the Laser Technique. She literally altered my original document, FALSIFYING my request to use Laser Surgery. This resulted in Dr. Tracy performing the surgery using a scalpel. I could not believe the vet, along with the staff, did not feel the need to inform me of this the second I walked into the office! Instead, I pay up, leave oblivious and have to discover their mistakes myself! That is the ultimate example of an unethical business practice-​not to mention FRAUD! I immediately asked for copies of my records, and the receptionist had to ask for permission before doing so! She then explained to me that the receptionist, that had FORGED my document, had been fired the day before. As if that were to give me some sort of relief or benefit to my situation at hand! They then lead me to a room and explained that a vet tech would like to discuss the situation with me. Extremely confused, (considering I had already walked out, paid my bill & was not informed as a customer until I had to find out the staff’s mistake ON MY OWN) I attempted to give the clinic benefit of the doubt & heard the tech out. She explained that they had been having several problems with the girl that had tampered with my original docs, & had let her go because of this situation. My first thought was, if they’ve had so many problems with this particular employee – wouldn’t Dr. Tracy along with the staff approve/​verify ANY documents she oversees, especially when it involves surgery?! Instead of being honest and informing me of the mistakes made on my babies procedure, the clinic was going to let me leave as customer without INFORMING ANY OF THIS TO ME! Dr. Tracy did not come to speak with me directly ONCE during this. After I left, my husband immediately called and spoke with Tracy, and asked that he please call me. When he did, I was barely able to get a word in – all he did was speak over me, was VERY unapologetic and VERY defensive about the whole situation. He then went on and explained how he didn’t even enjoy practicing due to all the problems within staff. I was shocked. He had no compassion or remorse for his mistake and poor management skills – instead re-​directed all the mistakes at his staff. Bc the stitches need to be physically removed when you use the scalpel, I had to make another appointment in 2 weeks. My husband had to accommodate his busy schedule in order to come with me. Again, this was my first time physically meeting with Dr. Tracy. After the stitches were removed, we confronted him very calmly about the problem. His exact words, & spoken very defensively were ’”What problem?” He proceeded by making a comment about how he saved us money, because the Laser is an additional $ 85! He became very defensive & then ASKED US TO LEAVE when my husband stated as a customer, that we were not given what we had asked for (Laser), & that our docs were forged. He then yelled at his assistant, Kim, to «DESTROY OUR RECORDS, WE’LL NEVER SEE THESE PEOPLE AGAIN!!» I could not BELIEVE how unprofessional & child-​like Dr. Tracy was being– It was like a scene from a movie. Bottom line– this man does not need to be caring for caring for animals. Please listen to the other neg reviews & save yourself the potential heartache from a bad experience here. I understand that no business is perfect, but Tracy Animal Hospital does not deserve to be in business. We left feeling taken advantage of, disrespected and victimized by extreme acts of unethical behavior.