Hixon Heating and Air

They came out Sunday and it took the technician Mike G, 2.5 hours to diagnose the problem. Our fan was running, just no heat, there was no flame. We thought maybe the ignitor. He ended up saying we needed a new control board. He returned Monday to install the control board, and it was around 430 $. Tuesday morning at some time the unit shut down. My husband reset the breakers and closed the door on the unit (as it kept opening after the tech fixed it). I called Hixon and let them know of the problem. THURSDAY the same thing happened again, I called the technician at 6am (as we have a baby upstairs and it was freezing in our house), and he had the nerve to tell me not to call him «all crazy» and «don’t tell him how to do his job». Wow, just wow.
Thankfully the manager Phillip came out that day, on time, and fixed the issue. He said it was the flame sensor and it wasn’t cleaned up properly.
I will request Phillip next time.

I have used the services of HH&A in my previous homes. I find someone good, I like to stick with them!
I recently purchased a 1987 ranch home over in the Brookwood district and knew there would be a lot of work to be done to bring it to the 21^st century! We’ve replaced all the fixtures, replaced all the carpets, painted the interior, replaced the garage door. We started on the outside, working the landscape, painting the exterior. You get the point. Still plenty to do!
We just took the family on a vacation to the beach and realized the air conditioner wasn’t really cooling as well as it should when we returned.
One call to HH&A and they were out there by afternoon! I explained to them with the understanding that this dinosaur I have cooling my home would soon need to be replaced, that I’d like to salvage it until i finished painting and replaced the shingles. Their tech went out and found a micro fracture in the freon containment system in the condenser unit, spot welded it, replaced the freon and my dinosaur lives on!
I was charged very fairly for the labor and freon and now can continue with the other maintenance I was doing and have the proper time to do my due diligence and scale for a proper replacement down the road!
Great work HH&A! You’ll continue to be my choice for heating and air!

A while ago we called Hixon Heating and Air Conditioning to come out to replace our furnace, a bunch of dampers, zone board, circuit board, gas valve, 10 feet of duct work, contactor, a coil and a lot more, which cost almost $ 3000. Well sometimes it takes a second opinion to realize something is wrong and that just happened yesterday.
I just had our condenser replaced by someone who was much more competent than these guys and who noticed we were leaking air in our attic. Today I just spent an hour in a 100 degree attic re-​taping the duct work that Hixon Heating and Air Conditioning failed to do with foil tape that my HVAC guy gave me.
Hixon Heating and Air Conditioning did come out right away when we called them, they seemed professional and came on time. However, the fact that they failed to properly seal their duct work is just terrible. We have a five bedroom home and air was not being blown into six rooms throughout the house and their response was that they were not supposed /​there was nothing they could do. Why would a house have air vents if they were not supposed to blow air? Now, after sealing the duct work the air is blowing throughout the house, all because so much air pressure and heat/​cold air was being leaked into the attic. All these guys had to do was spend $ 6.59 for a roll of aluminum foil tape.
TIP to consumers. Always, turn on the air and walk around the duct work, stand under it and glide your hands all around the ducts to make sure they are properly sealed before paying anyone. I strongly advice getting a second opinion as well when spending substantial amount of money getting work done to your house, it could cost you thousands not doing so.
I have included pictures in my review.
[Review #294] (Fifthy Fourth Review of 2015)