I had a wonderful reflexology experience. The staff are friendly and inviting. They explained all the services and are very accommodatng. The therapist was friendly, professional and expert with the massage. The spa itself is very welcoming, clean and quiet. My therapist was concerned with my comfort and asked frequently if the pressure was good. I truly enjoyed my massage. I am sorry I did not get the therapists name. I was offered tea, water and a package of chocolate. Everyone was very attentive.