Aqualux Carpet Cleaning Dallas

They are just the best. Richard did an outstanding job and did the job very quickly. We are expecting our first child end of this month, and they were every nesting woman’s dream. Richard came in, explained each and every product he was going to use, went over their process and what results I would get. He truly knows his craft. He even gave me some pointers on washing my rocker slipcover after the baby arrives. He went above and beyond to make sure I was happy with the overall product. I can say without a doubt I will use Aqualux over and over again. My carpets look better than the day they were installed.

First time using a carpet cleaning company and wish I can done so sooner! They made our carpets (that were is rough shape) look amazing! And super fast and friendly and excellent service. Highly recommend Aqualux, don’t even think twice.

Very pleased with how the carpets turned out! The carpets were unbelievably spotless and clean, and they smelled amazing. I will definitely be using their services for my next carpet cleaning.

I have used Aqualux more than 7 times over the past 4 – 5 years. I have nothing negative to say about them. Always on time, set expectations ACCURATELY, and do exactly what they say. Richard is the guy that has always come by and we always go over what the expectations are and what he can do. If there are particularly tough stains then he’d explain what it would require to take it out and associated costs. We had a pepto bismol stain that caused issues and Richard said he would do the best he could without increasing cost, and that’s exactly what he did. Pricing is very fair and they are willing to work with your budget, within reason.

Please note that I did not actually have Aqualux service performed because I never got that far. This review is simply on my experience trying to give them my business.
I was looking for a company to do upholstery cleaning on a couch, ottoman and chair. I had already gotten quotes with 4 other companies, but based on positive reviews I wanted to reach out to Aqualux. I spoke with a sales associate, Richard, who was to put it nicely, a strong salesman. He was knowledgeable about the product and was good at highlighting the benefits, but was extremely aggressive in his pitch. He gave me a quote over the phone that was $ 100 over the next highest competitive bid and nearly $ 150-​$ 175 over all the other bids. I pointed this out and his response was simply you get what you pay for. After asking how we could work on the price, thinking perhaps there were different level cleaning options, or maybe they were running a special or giving a multi-​piece discount as many of the other companies do. He became rude and basically said you want the Mercedes but you can’t afford the Mercedes so you just have to go someone else. I’ve never known a company not to work with a first time customer on price and basically tell them to go with another company, so I was a bit speechless.
I left the phone call feeling convinced on the product but confused on the customer service, or lack thereof, I just received. I called back the second day, and Richard didn’t remember who I was so I started from the beginning. We landed in the same place. After explaining that I’d like to give him my business, but needed to work on the budget, he again said the price is firm and the way to reduce the price is to reduce the number of pieces (really!?) He said he would talk with his manager and get back to me, which of course never happened. So I wrote to another sales rep to see if she could help me. I explained that I was surprised at the lack of flexibility or willingness to work with me and she sent me back to Richard. I asked to speak with a supervisor and instead of having a supervisor call me, I was told anyone of them could help me. So after feeling blocked and frustrated, I decided to move onto another company. I don’t care how good your product is, if I have to work that hard to give you my business before we even get started, there’s something wrong. As I said, I can’t testify to their actual service, only the lack of flexibility in their high prices and poor customer service.

A little late to get to started with our spring cleaning but. Well. Life. Called aqualux to come out and again our carpets look and smell great. Rug didn’t need to be cleaned this time as we leave the dogs out of that room now. Our boys had really done a number on the stairs and I can’t believe how great they look again. Thanks again!

Had a kiddo get sick in the middle of the night. Saw this company’s reviews and called to leave a message for a return call at midnight but was surprised when they answered. Even though they are closed on Sundays they had a technician out to our house at 8:00 am and took care of our issue. We are very satisfied and will use them again when we need our carpets cleaned.

Wow! I was extremely impressed with aqualux today! I have had abc chem dry, dal worth, and another company and aqualux surpasses them in quality cleaning by far! The technician cares a lot about his cleaning. Great company! Will use again!

Looks like you need to make sure you read the «flagged» reviews here at Unilocal.Aqualux’s «displayed» reviews are all good.
I would say this place is average to better than average.
They low-​balled me $ 125 on the phone. The technician claims this is because people in the office underestimate jobs, but I know exactly how much square footage of carpeting I have, and I told them so.
I am sure that all places that do a average to better than average job have to low-​ball you on the phone or you would never ask them to do the job, and you would just have one of the low priced crappy places do it. A long time ago I used one of those $ 99 deals with another establishment, and they did a horrible job. Aqualux did do an average to good job, but I feel it was too expensive.
As far as carpet cleaning goes, always request the newer double brush extraction method over the wand method of cleaning. The double brush extraction method is much better than wand. Next try to pin them down on a price for that method on the phone, and maybe be ready to turn them away when they do not honor the price in person. I know that is a hassle but they will not want to miss out on the job either, so I imagine you can bring them down some on price by threatening to send them away.
Again I believe most if not all carpet companies low-​ball, and manipulate review sites like Unilocal,so it’s not like these guys are any worse than anyone else, but they probably are not much better, if at all.

Update:
Called Aqualux for a barbecue sauce stain and a spot my new dog left on our floor (had heard they are good with pet stains/​odor). Brent made some time the same week to come out and take care of the spots. The dog urine stain was completely gone, and he also completely removed the barbecue sauce stain, which he said was actually dog vomit (my dog had been sick a few weeks prior). He even cleaned the rest of the floor for good measure to make sure there was no pet odor. Super satisfied and they will definitely be my go-​to carpet cleaners in the future.
—
My original post:
We called Aqualux when our house suddenly flooded. They came and helped us ASAP to get our furniture moved and carpets/​linoleum pulled out. He was super up front with us about the costs and how much damage there may be. He then came back every few days and tested the walls for mold. Because he was so fast getting there and getting the water out, we had no damage to our walls at all.

VERY honest and caring company. puts the customer first! will definitely call them again!

Aqualux is the best! I like that you don’t have to wait in a two-​hour window for them — they come when they say they are going to come. They are professional, efficient, tidy and friendly, and they accommodate schedule. I will never use anyone else.

We called Aqualux on short notice to get carpets and furniture cleaned at our church. The job ended up being a cross between a commercial and residential job. I was impressed with the effort to get us on the schedule and the quality of the work. Aqualux gets an A+ on customer service. The prices were more than reasonable. I will use them at home and would recommend them to others.

Here’s the story. This company has gone out of its way to take care of us. Just by contacting us again to check up on us was something that was slowly raising the two stars that I had updated with a month ago. Then I received what appeared to be a hand-​delivered letter to my door which was very professional and played as a courtesy reminder that if we were not happy with the services or if there was anything that needed to be cleaned that they would return at no charge to re-​clean the area. That moved that star up another notch. Then to have the technician (same one as before) arrive and be very detailed, professional, friendly, and admit that they aren’t always going to catch every spot, apologize for any disgruntled feelings, and admit that they’re human and mistakes will happen but that they’ll do what it takes to stand by their policy and keep their customer happy at all costs led me to believe this company is hard-​working, determined, and if they don’t get it right the first time they are humble enough to earn your trust, loyalty, and ensure that they do it right the next time if you allow them to. BTW… while speaking with Richard (I think) he was telling me a little about his job and how much he enjoys it, how hard he works at it, and how he meets the state certification (or something to that extent) and has it renewed annually. He mentioned that not only was it mandatory for all Aqualux employees but they also had to be trained in how to use the equipment and certain chemicals when cleaning. We had small chit-​chat while he was prepping the equipment and while I was a bit taken back by him the first time we met I have to say that he was very friendly, courteous, and committed to service. He stated, «If you pay for our service, we’ll make sure you’ll get what you paid for because its not fair to pay for something and not be 100% satisfied or not receive what you expected» in more words or less.
I’m confident they’ll help remediate the odor until I’m happy even if it means calling them again… no hassle/​no qualms. Just call again and they’ll come back if the odor does not go away. Not bad if you ask me and thank you for not making me feel so bad for actually taking up on the offer to have the company come back and clean up again.
BTW… I’m not receiving any future discounts or hookups for writing this. I believe that my reviews should exemplify how a service is provided at that given time… a provider can always improve and even those merits should be brought to light if a business can work to do better. Besides we gain nothing by bashing companies… only with hope that a business owner has the open-​mind, humility, integrity and courage to improve based on the critique of its clientel can they excel and surpass expectations. The consumer should be able to give honest feedback without having fear of retaliation and without feeling like the owner or company will harbor any ill resentment. By writing factual, professional, and sometimes funny reviews we promote business in any industry to reach the optimal level of excellence in service while raising and setting the standard for other companies to follow. Unilocal is the industry’s progress report.
BOTTOM-​LINE — Aqualux is among the best I’ve ever encountered in service, professionalism, and quality products. Choose them for your next clean-​up