At Your Service Catering

** update: Just got an email from Dallas consumer compliance. «Today I did compliant inspection at Preston Plaza at Your Service Catering. During my inspection I observed cross contamination. Citation was issued.”**
Even after reading several bad reviews, I decided to give AYS a try (bad choice). Main point of contact is Autumn (she does not have anything to do with the execution of the dishes nor the service of the caterers at your event). Autumn was relatively easy to deal with while I changed my mind several times about what to serve at the wedding. This trait stopped after they were fully paid.
AYS did not contribute much when I asked for an Asian Fusion menu. My planner suggested several items and AYS had to consult a third party for research. The result was not executed very well. The items served at the wedding was not the same as what was served during tastings (or even the final menu drafted by AYS) and there was no consistency.
Guests with special dietary restrictions were not given the correct plate. Gluten-​free mother & child were sitting at the same table. Mother received gluten free plate, but child did not. The mother had the server return it to the kitchen & the same plate was brought out again. Guests from both sides of the room & different tables stated that they never got any water refills after the pre-​set cup. Guests also said that the asian custard/​fruit/​wedding cake was not served evenly (some stated they got no custard/​no fruit/​wedding cake and some stated they only got a sliver of wedding cake)-I went home with the ENTIRE BOTTOM TIER OF WEDDING CAKE. How is that possible?
After the wedding was over, I emailed AYS. I did NOT ask for a refund but simply an explanation. I received a forwarded email from John (owner of AYS) that stated that he was there for the plating of the salad & entrée and that AYS did nothing wrong. He stated that everything was gluten-​free and the cause of confusion was due to table # switching.
If AYS did nothing wrong, why did multiple guests say they had no water? If the plates were all gluten free, why was there a discrepancy between mother & child’s plates? Why did guests complain of discrepancy in dessert plates? If nothing was wrong, why was there a bartender taking pictures in my photobooth? Why were my guests not ID’d for alcohol? Throughout the process, they dealt with my planner. However, with these issues, they refuse to speak with my planner and stated that they would only speak with me about the matter.
After the first initial email with the excuses, I have not received any subsequent emails clarifying my questions. Instead, they would rather spend their energy refuting bad reviews rather than providing better-​quality service.

You will not be disappointed with At Your Service Catering! The presentation of their delicious food is beautiful. The staff was courteous and friendly. AYS definitely provides generous portions for your guests and even bring extra in case of a few «surprise» guests. Everyone in attendance commented about how delicious the food was and how elegant their presentation. I’d highly recommend them for your next party.

Mother of the bride’s review: «The experience was mostly great, but one glaring incident causes me to not be able to recommend this company. I have to say the food was very good. And the salesperson who took over for an employee who left suddenly was very thorough and took time to understand the kind of wedding reception we wanted to provide for our guests. During the event however, I was called away from watching my daughter cut the cake because guests were being told they could not have „seconds“ because the rest of the food was for the staff (and this was about 30 – 40 minutes before the „station“ food service was supposed to close down). Other guests were waiting in line behind the catering staff who were serving themselves from the same lines. When I asked the catering captain what in the world was going on, she accused me of having more people in attendance than we had told them and that was why we had run out of some foods and why the staff was being fed in front of our guests. I insisted that was not the case (this in one thing we are SURE about – as we had a seating chart and place cards. We were actually a few people under the count we submitted). She said she had based her claim on how many plates had been used (at a buffet). I won’t waste time with the other disappointing details, but suffice it to say we were left with a sour taste in our mouths. A follow up phone call after the event ended in a note „thanking me for my feedback“ and a „refund“ check in an amount equal to approximately 2% of the amount we had spent. Although our salesperson admitted many mistakes were made and that our guests should never have endured that embarrassment, we don’t think money can compensate for our disappointment. We hoped for a phone call or some contact from the owner, and we were disappointed about that too. Nothing can undo what happened, but we can hopefully prevent this unfortunate outcome for someone else.»

Used this company for my wedding and was very pleased with everything! They were great to work with, did most everything over the phone. Worked with me to get the menu and budget that I wanted just right. The service was prompt, efficient, on time — overall excellent, and the food was outstanding. I wanted lots of «small bites» rather than a standard dinner buffet, and they came up with some great selections — including passed h’orderves.
We also used them for bar-​tending services and the guys were great and friendly. All in all this was a great choice and I would highly recommend them to anyone in the area. Their address lists Dallas but they have a facility in Addison so that works out well.