Back to Health Chiropractic

Dr. Farrell is a good chiropractor. When I first started going, it was a smaller practice and I liked the more personalized attention from Dr. Farrell and her staff. As her practice has grown, the support staff and therapists — both massage and occupational — have changed.
My complaint is the billing issues my wife and I have experienced. We both have received bills from treatment several months prior. The invoices have little or no explanation. It is hard to determine if the amount invoiced is related to insurance, treatment dates, or the exact nature of the amount due. I was told they were changing billing companies and the billing issues should cease.
I received an invoice in the mail in early January 2016 that was listed as being 120+ days past due, but with an invoice date of 11÷30÷15. Additionally, this is the first time I have been invoiced, so I do not understand how it is 120+ days past due. There was no explanation on the invoice about the date of treatment, the type of treatment, or the amount insurance had paid/​not paid. When I called the practice to inquire about the charges, I was told an audit had been done and «everybody» got invoices. I asked for further explanation and was told my information would be given to another individual and they would call me. I still have not heard from Dr. Farrell’s practice about the charges.
I do not mind paying what I owe. Dr. Farrell is a good chiropractor, but her billing practices are deplorable. For this reason, I cannot recommend her practice.

I’ve tried for 2 months to just let my experience at Back 2 Health go– but I just can’t– in good faith– not speak up.
quick points
I went in with a very stiff neck and vertigo. I had gone to an ear doctor first to make sure it wasn’t an infection.
First off, all of the staff I encountered as well as Dr. Christy were very nice and seemed to care.
Second they told me that they needed x-​rays, fair enough, the x-​rays were $ 50, fair enough still.
Third, the Doctor told me I needed to eat less carbs, fine, but I really needed some sort of relief rather than a random ‘psychic’-holistic guess. She told me I needed a nutritional appointment, x-​rays, and some of her on hand supplements and I would probably get better and soon. Great, I thought.
However– she did a procedure on me that 1^st visit without seeing xrays because I hadn’t had any taken. It hurt so very badly I started crying and apologizing because I thought they were just trying to help me and I was being a baby. But I had to stop the procedure because I was about to pass out from pain and dizziness.
I told the tech I was feeling better, I wasn’t. I was in a daze. I remember being very reluctant when I let the office admin charge me for a nutritional appointment and an adjustment, saying it was ‘a great deal, good savings then paying for them at the time of the appointment.” But I needed to get out of there.
I had to take 7 advil just to function that night and the next morning– my neck and shoulder were completely locked. I was in so much pain that I had to call for help to get to a ‘real’ doctor. I coudn’t move without seeing white stars like on cartoons. I was scared. I put in an email to Back to Health, a response to their ‘how are you doing?’ email they had sent me, I said I was horrible and needed to talk to them. I went to the x-​ray clinic that the admin recommended, and they were a ‘little’ off. It wasn’t fifty dollars for x-​rays, it was FIFTY DOLLARS PER X-​RAY and the set that Dr. Christy ordered was 500 dollars.
I hunched back into my friends car and went to a real doctor that told me after taking x-​rays in their office that I had a bulging disk, a partially ruptured disk and possibly a torn tendon in my right shoulder. I write all of this not because I think anyone would care about my medical condition– but because
I WAS GIVEN A PROCEDURE THERE WITHOUT XRAYS OR TEST RESULTS STATING THESE INJURIES. I shudder to think what permanent damage could have been caused during that procedure.
after I put in 3 emails and 2 phone calls, the office did contact me 4 days later. To their credit, they are closed Friday, Sat, Sun, but they did have Wednesday and Thursday to return my calls for help/​assistance to my condition being much worse.
I told whomever called how very disappointed, frustrated and most of all scared I was about how my condition had taken such a drastic turn that I missed two days of work. Hadn’t missed but 1 day (for illness) from my job in 3 years, and have to call in sick for 2 days after this procedure at this doctors office. I asked the representative very kindly for a refund for the nutritional guidance and adjustment I had pre-​paid for, as I had no plans on ever returning. She talked 19 different ways about how they never got my messages, the ‘doctor’ was so worried about me, and I needed to come in, it didn’t matter that I didn’t have x-​rays from the clinic they sent me too. Yeh, I said, I know x-​rays don’t seem a priority to you.
So basically, after treatment from again, sorry for the term ‘real’ doctor, I am much better. But with pre-​paying and missing work, this establishment cost me about 600 before taxes all to really remind me what a blessing it is to be able to get out of bed in under 20 minutes without crying to God for a lightening bolt.
After everything, again because when I met them they were all so nice, I just wanted my money back. I think a refund for pre-​paying for a treatment never received and neglecting a new patient after an initial treatment without any pathology isn’t unfair. But her representative didn’t budge. I take back what I said about the all the staff, I don’t think I met the woman who was representing the clinic, she was kinda gruff on the phone.
So, if you do go to this Back To Health clinic— 1. Know how much the x-​rays are. 2. Do NOT prepay for ANYTHING. if they talk package deals– tell them you will take that price at the time of service. if they can lower the price before they can wait a day to get the fee. 3. the staff is nice, but please make sure you TRUST what the hell they think they are doing. 4. I still want my money back. 5. They do, I don’t want to say ‘spam’ but they send emails quite often and o’plenty. I’m surprised they don’t send out an email on what the staff had for lunch or what color scrubs they all have on that day– they inform their clients on everything else.
Thanks for taking the time to read this telenovela without the TV. I wish you all the best for 2016

I have been going to Dr. Farrell for several years now, ever since she started in practice. I love the fact that her office tackles more than just your physical well being, she also coaches you on nutrition and wellness care. I feel as though I can ask her anything and work with her to develop a «better me». Her staff is very professional and accommodating with my schedule. Her care is top notch and I enjoy the fact that she also offers physical and massage therapy. I highly recommend Dr. Farrell to anyone wanting to better their life with comprehensive wellness care!

I have been dealing with low back pain for almost 2 years now. I am not sure if it came from years of competitive sports, the promotion that was definitely more sedentary or if it’s just hereditary. I have some herniated discs in my low lumbar/​sacral region and it got so bad that I was missing work. I also received two steroid/​epidural injections within a twelve month period. Needless to say, I was not happy masking the pain. I wanted to eliminate the pain.
I ended up doing a search on the Internet and on Unilocal looking for a chiropractic office that offered spinal decompression (something I had not yet tried and read that it may be helpful in my situation) and a more comprehensive approach beyond the normal adjustments and massage. I also needed an office that took insurance.
Enter, Back to Health Chiropractic. They accepted my insurance plan, offered spinal decompression, offered more comprehensive care, they were close to my job and the staff was excellent from the jump (via the telephone). I wanted to wait until I got a great feel for them and I have. It’s going on three months that I have been going to this office and I must say that I am grateful I found it.
Their staff is professional, caring, competent and personable. You can tell that Dr. Farrell emphasizes customer service and a personal touch. It’s evident on every visit. They are also very thorough. I feel like they also listen. I feel comfortable talking to Dr. Farrell about how my body is feeling and she checks in with me too. I just love the system in which she works to be thorough and really have a plan that you can follow and progress within. Just a wonderful professional who you know knows her stuff and is passionate about health. I also have a patient advocate who ensures that my care is comfortable and complete.
From the initial exam, to the checkpoint assessments to the systematic phases within the treatment plans, I am a believer that I will finally nip this back pain once and for all. I already have made marked improvement and I am extremely confident I made the right choice in healthcare and that I will be back to better than normal. I needed something that would stick. I also needed that physical therapy-​type aspect as I have not been very disciplined at home with my rehab exercises. Here, I stretch and perform my «rehab» at the same time which sets me up to be more consistent at home. It’s a win-​win for me.
My treatment began with spinal decompression and therapies and now I am focusing more on reeducating my body with those corrective exercises with massage. I have been adjusted multiple times a week since I started. I feel so good guys, really I do. I know that I have to keep going and keep up the work but I am so happy with my decision after doing my homework.
I also have been enjoying the massages. They are not for relaxation, more for working out the kinks wherever they are. For me it’s been in my lower back, hips and glutes. I am so used to deep tissue and stuff that it doesn’t bother me and I have found myself sleep at the end of many, ha ha ha. All of their therapists are wonderful but I enjoyed working with Joselyn and Mackenzie. I enjoy hearing about my muscles and what’s going on in my body and they are both very informative and when I her them talk I can tell they know the structure of the body and how to recognize the problems and work on them through massage.
I also like the digital check-​in — no need to kill trees, right. I have a green thumb!
So just to recap, I have been miserable being so young yet feeling so rickety. I finally find a place that I feel confident is helping me, literally feel it. Because I feel better, get it. Ok never mind… lol.
Highly recommended by me!!!

I wish I had the opportunity to get chiropractic treatment as a kid! My son and I just started on our treatment plans with Dr Farrell and both of us already feel the difference. BTH is a full service fully staffed office providing comprehensive wellness care. Very impressed with everyone there!
Kuddos to my MIL for finding Dr Ferrell!

Dr. Farrell and her staff at B2HC are incredible. Not only is the treatment and care top notch, but the people are really nice too! As a competitive triathlete, it’s important to keep my body healthy; the chiropractic care mixed with the physical and massage therapy I receive at B2HC is second to none I’ve found in the DFW. There are always appointment times available and they’re always willing to work with you on scheduling and payments. Check out the nutritional therapy as well!

Love Dr. Farrell and all of her staff is so nice and friendly! Dr. Farrell has developed a plan to helps with my carpal tunnel and I’ve cancel my appointment with a neurologist. I love this lady!

I have been going to see Dr. Kristi for over 5 years now. She does an amazing job of adjusting my neck and back when old injuries flare up. Definitely one of the best Chiropracters I have seen in the 20 years I have been treated for back issues

Get back on your feet!
After getting in a car accident, my body was pretty sore and pain killers just weren’t doing the job. Dr. Farrell and her staff go out of their way to put you back on track and back at 100%! They truly care for their patients and are always there to help.
Amber, Jenny, and all of the staff members at Back to Health are truly amazing and a blast to be around. It’s always nice to come and end your day with a nice adjustment and a good laugh!
If you’re looking for a chiropractor, look no further! You’ll be feeling better as soon as your first visit.

Fabulous work at B2H! My neck and back was all out of wack due to my desk job, and the staff here has done wonders for me. Within a week my pain is practically gone. During my massage I learned so many helpful preventative pointers.

Dr. Farrell and her team are outstanding. From the moment you walk in the door you are greeted warmly and their professional yet friendly demeanor puts you right at ease. From infants to adults they are ready to improve your quality of life and provide relief.

Dr. Kristi & the staff at B2H Chiropractic are the best you’ll find in Dallas! Highly skilled, completely professional and excellent at ALL they do. They will assess you head to toe, create a treatment plan specific to your needs and lay out financial options for you to choose from, as well as do the legwork on your insurance coverage. Yes, she takes insurance which is above & beyond what most chiro’s are willing to offer. Their office is filled with joy, and you will leave feeling better in heart, mind, spirit and body. I’ve seen many chiropractors over the years, but Dr. kristi & her staff are second to none!

3 months ago I could barely walk, my sciatic was so impinged sleep was not an option. After adjustments, spinal decompression, massages and strength therapy I am almost back to where I was before I injured my back. Dr. Ferrell, Amber and Abasha are so attentive and are really invested in my treatment and recovery.

I love Back to Health! Dr. Farrell and all of her staff are so wonderful and they have truly helped me feel so much better! I have been seeing them for over a year and I don’t think I could live without them!

I have been seeing a chiropractor since childhood to maintain health and also to manage pain from a car accident 10+ years ago. I recently moved from Frisco to Dallas and was referred by a friend to this office. Dr Kristi Ferrell and her staff haven’t let me down yet. They are friendly and professional. The office space is nice and I really like the private room for adjustments (as opposed to all the tables in one big room, like some places). In addition to adjustments, massage and physical therapy are offered. Dr Ferrell is extremely thorough and very kind. I always leave feeling well taken care of.