Backus Shell

I don’t think a «One Star» rating is low enough for this shop. When my credit card company flagged my expenses at this place as possible fraudulent activity, I should have taken that as a sign. I was charged for «premium» auto parts\work that broken down 6 months later… after-​which the owner only wanted to warranty the labor. After taking my vehicle back and explaining the issue, I was charged for the same auto part (again) which broke down 2 months later. The owner of the shop then explained to me that the issue was greater than the auto-​part and gave me an $ 1100.00 quote to fix the entire problem. I took my vehicle to anther shop for a second option, «Wild Cat Automotive» and the only issue they found was the faulty auto part that Backus Shell Service Station installed and charged me for, twice plus labor. I talked to the «manager» about the second opinion, I offered to bring my vehicle back in for inspection but he refused and was upset that I would question him and hung up on me. I would not recommend this place and seems like others have a similar issue with this place of business. I will be filing a complaint with the BBB about this.

Several months ago I received the following message from Backus Shell after I gave them one star, which I ignored because he was obviously trying to bait me and I don’t have the time to engage such behavior. Today, I received the same message. I consider repeated replies to my original post to be harassment.
I am posting the message below to show everyone the type of people you are dealing with there.
Smoking in your car ??
«I have been working at this station for 12 years, and i am the state inspector and i have never smoked a day in my life!!! … And the other guys that work there that do smoke have never smoked in a customers car !! … That station has been in business for over 50 years. You can’t keep a business open that long doing what you claim that we did, sounds to me like your car failed and you were just pissed and needed to have somebody to blame because you didn’t get your way! … I’m there 60 hours a week so if you have a problem with something that i did be a MAN about it and come tell me about it instead of hiding behind your computer and making up lies !!!»
So, let me set the record straight:
1. My car did NOT fail inspection, and never has, ever.
2. Someone DID smoke in my car, probably the guy with long silver hair in a pony tail, the one who took my car and delivered it after the inspection.
3. Someone DID turn the AC on in February to cover the smell.
4. I have NO reason to lie about a place that I had patronized for 15 years (and my car ALWAYS passed inspection).
This place is struggling with the concept that via the internet it is accountable for its actions. Join the 21^st century.