Banfield Pet Hospital

Absolutely hated this place! If I could rate it with a zero or a negative number of stars, I would without a doubt.
I had joined their list about three years ago, right after I had adopted my dog at one month old. When I went shopping for supplies and food, I saw a Banfield and decided to sign up.
First of all, their prices are outrageous. Also when we canceled on the plan, they continued to mail bills to us when we already paid everything off at the counter with the lady.
Second of all, the service was atrocious and horrible. I couldn’t believe their attitude and impatience when it came to handling my dog, who as a pup was anxious about being handled by multiple people at a time. They didn’t even comfort him, which seriously angered me.
Plus at the first appointment that we had there, I asked one of the nurses or whoever about trimming and cutting a dog’s nails. She demonstrated it on my dog and accidentally cut too much, causing my dog to CRY and BLEED. That was at the first try too.
Can you imagine being all excited about being a first time dog owner, then you hear your baby’s high pitched cry? That was the moment I knew that this veterinary sucked and that we were never coming back.

I have been with BanField for around 1 year, and everything is perfect for my dog and me. I took him when he was a puppy for a skin irritation, they prescribe some medicine, and it work. I’m on the wellness plan, and I love it. When he was 6 months old they did the surgery to neutered him. The surgery was perfect :) I’m glad that I found a great vet.
In my opinion the best vet it’s Dr. Carlos Pereyra. He is the best :)
I absolutely recommend this location!

Dr. Lee is nice and cared for our 15 year old dog. She worked for weeks to contain and heal some worrisome and painful sores. She showed us progress, took pictures, helped us clean/​care for the wounds, and showed genuine care for our dog. She made it clear that in order to heal these wounds, she would need to bandage them herself to make sure they were wrapped properly and not too tight. Unsure if it was cancer, we were seeing slow progress and continued with the treatment of her wounds. She was walking better and her sores were healing slowly.
HOWEVER…when Dr. Lee went out of town, we had to see another vet in her place… the last visit we had with our dog. This arrogant person or «vet» didn’t show any care or concern for my 15 year old dog that we had been treating for weeks. I sat in the room for over an hour once they took my dog back to rebandage and check her sores. When my dog returned, the nice vet tech said… ok, see you in a few days. Really? My 15 year old dog has had bandages on her feet for over 2 weeks and that’s the only update I get? From the tech? When I asked for an update, she looked like she didn’t have a clue and said they were healing. Never saw the vet. Then, going to check out, I was charged double what I had been charged each visit during this on-​going monitoring of her sores (and was told by the «manager» that it was up to the vet how much they charge).
Fast forward to the next day… my dog didn’t move since she came home from the vet. We couldn’t get her to go to the bathroom or eat, and she had several accidents. Not knowing if the bandages were too tight or if something new was going on, we called Banfield to get some help. They were booked up and too busy to see our dog on saturday and sunday was Easter and they were closed for the day. So, my dog took a drastic turn for the worst in less than 12 hours since our visit with Banfield and the substitute vet was «too busy» to review the care he provided my dog. Still unable to move or eat, sadly, we had to put down our amazing dog and family member the next day.
I am fully convinced that the sub vet didn’t care whatsoever about our dog or situation and just slapped on some tight bandages and didn’t have a clue what he was doing to her. Then, when we were in an emergency situation and needed help to fix the tight bandages they put on, Banfield said no, we’re too busy til next week.
Imagine getting a cast on your arm and going home only to have pain and immobility b/​c the cast is too tight. Would your dr see you to try and determine the problem, or would he just tell you he’s too busy til next week in pain? Doubt it…
I am still hurting over a month later and wonder daily if my dog would still be here if it weren’t for this uncaring, unprofessional substitute vet and Banfield not trying to help her when they created an emergency. I will NEVER recommend or go to Banfield again. I strongly urge anyone who cares about their pet to find somewhere that cares about your animal as much as you do. Dr. Lee was a nice caring vet, but Banfield Pet Hospital is only in it for the $ and doesn’t care if your pet is dying and needs immediate help.
I can’t bring my amazing dog back, but if this review helps only 1 person make the right decision about pet care, it has served it’s purpose.

I want to give this place a good rating because they are usually always nice. BUT, when I bring my dog in for a surgery and he gets stitches and I am told only the same doctor can take out those stitches then I will schedule the appointment. But when I take time out of my day to come in and a different doctor takes them out AND misses a stitch from what I see when I get home, you have wasted my time. Now thankfully nothing horrible has happened to my dog but I have heard too many horror stories I wouldn’t be surprised if one day I regretted it.

I just brought my 10-​year-​old cat in this morning for an early appointment, as his nail bed seemed to be swollen and infected and the dew claw was distended, and they were able to see me right away. The intake person was very helpful, and the tech, Lindsey, was calm and knowledgeable. This particular cat hates going to the vet and is usually anxious, squirmy, and growls and hisses a lot — this time he relaxed immediately, and allowed her to take his temp and examine her with no fuss. Dr. Peyrera, who already knows my boyfriend’s cat, came in, briefly assessed the problem, and within minutes had a game plan, and we waited only about another ten minutes. He brought my cat back out, having administered a shot, removed the offending claw which had apparently only been hanging by a thread, and said everything went fine, and to return in about a week or so. From intake to payment and leaving, less than an hour. I’m so lucky to live so close, and to see that there’s a vet who’s so good and that I immediately trust. We shop there anyway for supplies; it’s unlikely I’ll go anywhere else unless a true emergency prevents me from using them if it’s after hours.

Used them for 3 years for 4 dogs and a cat, today a new doctor who had the worst beside manner was asking me the color of blood in my dogs stool, i told him and he kept asking me so on the 3^rd time i said while chuckling, «its not going to change color, its blood red i cant tell you any different.» He then asked in a very condescending voice, «Is there something wrong with you?» I paused and responded «yes I’ll
Take my four dogs somewhere else.» Just because i have different color or nails than you expect is no reason to treat me this low. I cannot trust my loved ines to someone who talks to a customer that way for no reason.

We decided to try out this Banfield Pet Hospital after adopting our 4 month old pup from the adoption event they had at the pet store here.
We were not impressed with our initial visit. The front desk person was not welcoming at all and made us feel as though we were a bother when we checked in — almost to the point of rude. We waited almost 10 minutes for her to show up at the front desk, only to be told we missed our appointment time, which was not the case. She later explained the confusion but neglected to apologize for their error.
She asked if we wanted us to leave the pup, but we declined — then she said they would take us. The whole experience from there was just unpleasant and, unfortunately, they lack the personal touch of a private veterinarian office. Their pet plan is good and very reasonably priced, especially for a puppy’s 1^st year of shots, and wellness care, however, they lack the caring touch and professionalism most vet offices provide.

On October 4 I visited this location for a follow up visit for a previous illness for my dog. While there I explained to Dr. Lee that I would be going out of town on business for 2 – 3 weeks on October 16 (12 days after this visit) and my dog would be boarded during this timeframe. I asked for her to check to ensure that my dog had all current vaccinations to help avoid any illnesses while being boarded for that extended period of time. She was pretty much up to date but needed one new vaccination. This vaccination was a two part booster. Dr. Lee said I would have to return in 2 – 3 weeks to receive the second part. I kindly reminded her of my trip. After checking the calendar she assured me we could come in 10 days later to receive the second part. I arrived at the vet this evening and was greeted ever so kindly by a timid Gloria, the vet assistant. She checked my dogs vitals and went to get the doctor. It took quite sometime until she returned to apologize that Dr. Pereyra would not administer the second vaccination because it was merely 10 days after the first. I explained to her that I understood that and would never assist on rushing something like this for my little pup BUT Dr. Lee said it was ok. She excused herself and went into the back. With that I heard Dr. Pereyra raise his voice at Gloria and adamantly say, «Fourteen days is fourteen days, I won’t
do it, but I’ll call Dr. Lee to check.» About 2 minutes later an apologetic Gloria returns to tell me that Dr. Lee agreed the shot cannot be administered. This experience is wrong on many levels. #1– If Dr. Lee knew from the beginning 10 days was not enough time, why would she insist on administering the vaccination and scheduling the follow up only to subsequently agree it cannot be done in that timeframe? #2– Why was Dr. Pereyra so quick and abrupt with the tech who was only relaying the message? In an ideal situation, the doctor would have owned the difficult situation and handled the client/​patient accordingly. Needless to say, I apologized to Gloria for having to work in this conditions and disappointedly shared that it was unlikely I’d ever return to this location, let alone a Banfield location.

When I brought my dog in for a skin irritation I felt like the people there didn’t care at all. All they did was get straight to all the medicines they think would work for her. «She seems fine but you need this, this, this, this, this, and this for her and it’ll cost over $ 300». I waited over 30 minutes for her to be seen even after I had an appointment at 9:00. I don’t recommend this vet if you really want people to genuinely care for your pet.

I rescued a german shepherd out of the middle of the road. In fact, the story was put on the front page of the plano star courier on Sunday June 22, 2014. Feel free to look it up. I chose banfild since it was the only vet open at 7 in the morning. I will do my best to make a long story short. The first day, she weighed 32 pounds and was infected all over, and had no hair on her paws. I paid over 250 dollars the first day to have her get all the medicine she needed. Over the course of the next nearly 3 weeks, I visited Banfield no less than 6 times, each time telling me to continue the meds, etc. On my final visit to Banfield, the vet on staff told me another round of prednisone. I had had it. I went to Frisco West animal clinic and visited Dr. Tucker. Not only did she not get treated properly but she could have easily died since they were not giving her the proper medication. Within 24 hours of seeing Dr. Tucker at Frisco West, her ears and back stopped itching, and now less than 3 weeks since her visit with Dr. Tucker, her hair has grown back on her paws and she is just under 60 pounds. Banfield has nice employees, but the vets truly have no idea what they are doing. Avoid at all cost.

I will admit, I was hesitant to bring my kittens to a «chain» vet. I wasn’t expecting less of the doctors, but I think I was a little concerned about whether my cats would receive individualized attention and careful care.
In short, they do. We have taken both cats to Drs. Lee and Pereyra on different occasions, both for surgeries and checkups or vaccines, and both vets are well-​trained, very friendly, and very sweet with our babies. The techs and reception staff are friendly and helpful, and generally understanding of pet parents’ requests. For example, we tend to request that the rectal temp not be taken when the appt is for a situation where body temp isn’t a huge deal, as it can be painful for smaller animals. Most of the techs respect this right away, and all are cooperative when they realize that we mean business!
in short, we’re not nightmare clients, but we do occasionally request that staff be a little understanding and flexible when dealing with the furry members of our family. So far, Banfield hasn’t let us down.

I’ve been here twice now with my dogs. I don’t have the easiest dogs to work with. They are hyper and really want to play with every human and every animal. The employees at Banfield are so patient and kind with my dogs. They constantly ask me if I have any questions or concerns with my dogs. It really seems like they care at this location.
The best part is the price. I’m saving hundreds through the health plans for my dogs. I used to work at a veterinarian office, and while the numbers on what I am saving on my invoices are slightly exaggerated in my opinion, I know for a fact I am still saving quite a bit.
I’d say my only issue is the time it takes. I didn’t write a review after my first visit because they were obviously swamped and I can completely understand that. However, I wanted to see how they handled non busy times. Sadly, they took their sweet time. I was one of the only two owners there. My appointment was scheduled thirty min before I was even seen. Once I was seen, the process was swift however (15 min for two dogs and a total of 4 shots). I realize my appointment was right when they opened, but don’t schedule appointments at that time if you need to get ready, or get in early to prepare for the day. We used to prep every file in the morning before we opened where I used to work. Some time was wasted for the no shows, but the amount of time we saved our clients and therefore kept them happy was amazing.
All in all I am happy with my experience and sad I am moving in a few months. At least my animals’ records are in the system so I don’t have to worry about having all of their files. Can’t wait to try the next Banfield wherever I move :)

We have used Banfield for a while and never had an issue until today. Our dog had surgery at a different Banfield a few weeks ago and it was time for his stitches to come out. The surgery was to remove a mass on his elbow. We brought him in to the Coit location and they took him back. About 10 minutes later they brought him back out and said it looked good. We went home and as I was bathing him I felt stitches. I lifted up his leg and all of the big, black stitches were still there! I was very confused…
I called to see what had happened. They had not mentioned they had left his stitches in his fully healed wound. The girl told me she had assumed it was stitches removal for a neuter… he was neutered over a year or 2 ago… any legit doctor would realize when they looked at his neuter that it was done a LONG time ago and wasn’t a recent surgery. Dr. Lee neglected to check our dog’s records to see that the stitches were on his elbow! If they make a mistake like this and don’t check the animal’s records, what else are they neglecting?!
The girl at the front desk told me she was sorry and that it had been really busy when we came in. That is NO EXCUSE! And we will NEVER take our dogs to this location again! Do not trust Dr. Lee with your animals!!! She’s neglectful and we will be reporting her to the Texas State Board of Veterinary Medical Examiners for further investigation.

I love Banfield. They take great care of my pets (I have 3) and really go out of their way to make sure everything is well. The wellness plan is such a good deal. I haven’t gone to many other locations, but I can say I will always come back to this one. I love Dr Pereyra and Dr Lee. Dr George is there sometimes and she is great too. The techs are all so sweet and remember so much about my dogs. The manager is also very helpful. No complaints from this client.