Banfield Pet Hospital

I like this newer Banfield location. It is not as busy as the Greenville location. My rating here is JUST for this location. I have had mixed experiences at Banfield over the years. We moved from another state, and the Banfield in Florida was fabulous. The Dallas locations don’t seem to compare to the Oviedo location. At all. BUT, the folks at the Gaston location are nice, and the docs were easy to talk to. We have had several visits at this location, and they have all been good.

This review isn’t necessarily just against this location. But all 10 that I have called this morning.
My poor puppy is almost 4 months old and started having diarrhea and has been throwing up all morning.
To start, I called the banfield 2 mins up the road from us and they are completely book and told me to call The inwood and or the Gaston locations. Since, and I quote «those are new locations and they are very slow so they will be able to get you in.»
So I call, nope! Neither can get me in. After calling all 10 locations that are even 35+miles away from me all they can offer is to set me an appt for Tuesday. Really?! Tuesday?! My dog is throwing up and has diarrhea but you can’t squeeze her in to see a doctor…
I understand that people have made a schedule and have set appts, I get that. But when you have a possible emergency and you have this «wellsness plan» which is suppose to be the greatest thing but then you can’t even get your dog in… That is very frustrating.
I really wish I would have read all the terrible reviews about banfield before ever choosing them as our vet.
I worked in a vet clinic many years back and although we were in a different state. I know that our vet, only having one on site sometimes, would tell that worried parent to get their pet in as soon as possible and she will make room for them. She always showed how much she cared about people’s pets.
Banfields slogan is that they care for our pets almost more than we do when it should say we don’t care for your pets at all…