I was having a 5th birthday party for my son in February, and looked everywhere for the right train to really give the party the elegance I was shooting for. It was easy to book the train online, and they emailed me my invoice. Unfortunately, two days before the party there were ice storms and we elected to postpone the party for March. I alerted all my guests and we booked another day. There was a slight confusion about the train, and when it was determined I couldn’t get Big Tex(which I had my heart set on) the owner did everything she could to ensure I had it, knowing it meant so much. The day of the party, the engineer Steve called me to let me know he was setting up in the back to maintain the surprise. Therefore, when he arrived at 3:45, he drove past the window and the entire room erupted in cheers. The children(and all the adults) ran out the door and started jumping on the train. Big Tex was spotlessly clean, and incredibly beautiful. Engineer Steve wore an engineers hat and red bandana around his neck just like the birthday boy. He was enthusiastic and completely charmed the children. The train made multiple runs and each time he played music(mostly from The Polar Express). It was absolutely magestic. Engineer Steve even encouraged the parents to participate, and got my mother to ride it. She loved it. As per the recommendation of Bounce ‘N’ More, I hired the train for one hour which was perfect. That way there was time to play other games and do the cake without distraction. After he was done with his rounds, he allowed my son to sit in the engine and ring the bell for photographs. It was the best day of my son’s life. There is a destination charge of $ 50 on top of the cost of the train which is absolutely worth it for such a beautiful piece of equipment. It was clean, and the colors were bright and gorgeous. I would absolutely hire this train again. I hired a venue for the party, and the train had full use of the parking lot. If hiring the train for an event where it will need to use public roads(like at a home), make sure you check with your city before booking it. Carrollton gave me a hard time when I wanted to do the party at home, but it was perfect where I ultimately had it.