Cavender’s Boot City

Was in Dallas for a conference recently. Conference was wrapping up with a HO-​Down and needed some real boots. A girlfriend and I Über’d to the shop. We both both found some. great boots but Mark didn’t have my size in the style I chose. He ordered them, stretched them to shipped to my house (at no cost).
Just got them and they are FABULOUS!!!
They fit perfectly and look great. I am so happy with my purchase and great service from Mark and that shop.

I found a pair of boots on Cavender’s web site and called around at local Cavender’s to see if they had a pair in stock.
First store was out of them in my size. I called the LBJ store and spoke with Mark. He looked up in his system to see if they had a pair. They did — one left — and then he took the extra step.
«Let me go back and put a pair of eyes on them» he said. I was impressed with this extra step to ensure the boots were indeed there and available in my size.
I showed up two hours later, met Mark, and he had already set the boots aside for me. I was in and out in 15 minutes along with some good tips from Mark on how to make my boots last and look good. He was genuinely interested in my experience in the store and my satisfaction with boots. Very pleased… and love the boots.

I went to buy some shirts and when I walked in everyone was standing at the cash register by the entrance. Not a good morning nor can we help you find something not a WORD. Well I walked around shopping and other people walked in and we’re immediately acknowledged upon entering the store.
I said WOW what is the DEAL if I walked through the same door. So I made a purchase
And was asked if anyone helped me and clearly told the lady at the register NO…
she then acted like she had an attitude and
Was upset because what I had told her.
I will definitely take the merchandise back for a full refund but wanted to let people know of the EXPERIENCE I HAD AT THIS LAME STORE… HOPEFULLY THE MANAGER WILL SEE THIS POST

I want to say thank you to BILLY! You were the best helper ! First pair of Justin’s (never been big on this brand). Great store, great people, and great service! Thanks again !

This is da place to go for the real cowboy stuff. Highly recommend!

LOUSY CUSTOMER SERVICE. No one even acknowledged me when I walked in. There were 3 – 4 employees behind the counter; one was cleaning hats while others lounged around talking. There were 15 – 20 customers in the store and 1 guy working the floor. Despite my spending 20 minutes checking out various boots and jeans not one single person asked if they could help me. Sorry Cavender’s, I don’t give my money to companies that offer that kind of lousy service. Surely their corporate office expects more out of its employees. Either way, it’s unlikely that I’ll ever be back.

The staff was extraordinarly helpful and knowledgeable. Traveled 1,000 miles and was not disappointed.

On November 9^th I stopped in to buy a pair of boots on my way out of TX since the ones I was having hand made weren’t ready and my trip would have been a bust coming home with no boots. I asked my cousin who lives in the area to stop by a store so I could buy a pair. So we walk into the store and the two girls at the check out counter don’t even acknowledge the three of us walk in. So I’m looking at the selection of boots trying to find one that will be close to what I wanted. I didn’t have a budget so I was making sure that I got something I was going to like and be happy with since this was a mercy pair of boots. I finally decide on a pair that I will take to have resoled since I was not impressed with the one on it. So I’m happy I found a pair and I carry my selection up to the front and since I’m not really familiar with the store lay out I walk around the counter toward the front of the store and the three young people are looking at me walking toward the door (i had to pass it to get to the register) so a young man asks me if I ready to which I say I am and then he walks away. So a young lady is finishing with a customer and instead of saying I can help you right here she just looks at me. So I ask her if she can ring me out and she pushed a vest over and says yeah.
Now from California and I have met my share of rude people… I don’t where where the Texas hospitality was in that store but you need to work on your customer service. I make more than enough to pay for a shitty pair of store bought boots and to be treated the way I was is unacceptable. I’ll be purchasing retail boots at Shelpers moving forward.

My husband and I bought some Lucchese Boots at this store this afternoon. When we entered the store a man asked if he could help us and walked us over to the boots and then disappeared. My husband tried on a few pair and decided on the Lucchese boots and I had to go all over the store to find the sales man to get the other boot, and then he acted as if he had better things to do! I told my husband I was going to look at the shirts, as he put his shoes back on and of course. the sales man sat the boots on the counter with the cashier and disappeared again. I picked out a Texas shirt and took it up to the counter where the boots were. My husband wanted some 20XX wranglers and we couldn’t find what he wanted. and of course there was no salesman… we finally found a lady in the back putting up stock and asked her. she said they don’t get many of the plain pocket 20XXs and what they had was in the front. Of course we went to the front to see and there were none in the color or size we wanted. So again we go back to the back and picked out 2 pair of the originals in the color my husband wants. we took them to the cashier stand paid several hundred dollars and our items were bagged. No «thank you» and. no sale rep… As I drove out of the parking lot I passed the salesman smoking on the front porch, within a couple of feet and he clearly saw me… not even a wave or a Thank you or even an acknowledgement.
I give him the benefit of the doubt. maybe something was going on that I had no knowledge of… but I have been in sales, marketing and merchandising since I was 16 years old. I hope he is okay… BUT we will not go back… and with very little effort, he could have sold my husband quite a few other things…
I think Cavender’s in general have a good reputation. but we will not shop there again.

Had an AMAZING experience! It was our first time buying boots and Jerry was extremely helpful, patient and knowledgeable. I highly recommend making this your first and last stop for boots! Thank you Jerry!!!

Small selection for women’s clothes, wide selection of boots, great service. Person that helped me was very attentive and nice. One of the items I was looking at wasn’t available in my size so she called another store to locate.
It’s not cheap.

Staff was EXTREMELY helpful. I’ve never bought a pair of cowboy boots before in my life, and they were very helpful with what kind of fit to look for and what styles would work for me. They also had tons of hats and clothes, but I was on a mission for boots. Bought a pair that I love for much cheaper than the other stores we’d looked at!

Boot city, boot boot city.
I got my first set of boots here. If you’ve always wanted a pair of boots and happen to be in Dallas, do what I did and take a trip up here. HUGE selection of boots and very knowledgeable staff to give good advice. Prices range from $ 150 to $ 600+, including their very own quality and affordable Cavender’s brand.

I purchased my first set of boots here. Mark was extremely helpful and patient. The other employees were wheat to try to help also. They have a tremendous inventory.

Staff was friend and very knowledgeable. Computer system not up to date so went to another store that posted they had the item we wanted. But it was no there.

They have a great selection of boots for all ages, they also have clothing, hats and the BIGGEST belt buckles ever. For real cowboys! (Or giants, idk). The staff here is also really friendly!
I obviously had a lot of questions about this place because I’ve never bought a pair of real cowboy boots, so I needed a lot of help. The girl working there was really helpful and patient with me, which was really nice because I’m always really indecisive. I was trying to find a pair of boots for my 3 yr old nephew and they knew the sizes for a toddler and how they should be worn.
I eventually found the perfect size for my nephew and got him the perfect boots (about $ 80) and I also got a little cowboy hat (around $ 20 for a child) because he’s obsessed with the character Woody from Disney’s Toy Story.
It was an awesome experience for my first time in Texas. I’ll definitely have to come here again and maybe end up getting a pair for myself!!!

GIANT store. This is a go-​to place to visit for people who want to buy some western-​wear. I buy my boots here. Want to know something? Take a look at the labels. Most of what they sell here is made in China. Or Indonesia. Very few pieces are actually made in the USA. They do sell one brand of boots that are made in the USA: Justin Boots. BUT even some of them are made in China (check the labels). So, I wouldn’t call this an «authentic» western wear store, but they sell a lot of it, and I have had good luck with their boots. They fit well and are cheap. I just find it humorous that someone from China could visit Texas and buy boots that were originally made in China to begin with. China should have a store «Stuff we sell to Americans» and in it would be all the snow globes and cowboy boots and shirts and purses they make and ship here for all our stores like Cavender’s…

Friendly atmosphere with great customer service. Reasonable prices. I will definitely return for another pair of boots.

I had a great time yesterday shopping at Cavenders. I really didn’t know what to expect with such a low average rating and so few reviews! Not to mention no recent reviews. What is up with that Dallas Unilocalers?!
There is serious construction going on around the area presently so my GPS send me on a wild ride but once I got to the store I knew I was in the right place. I am not from Dallas so I looked and felt like a NYC tourist but I was made to feel very welcome none the less. Kevin met me within a minute and connected with me several times throughout my hour in the store while I waited for my colleague to find some cowboy boots.
The shop is well laid out, has plenty of inventory including clothes, jackets, jewelry, knick knacks, hats, kids clothes and of course BOOTS — and lots of ‘em. Plenty of sizes, colors, styles and price points to choose from. There were some great sale items too.
All of the service personnel that I ran in to was helpful and pleasant but I have to mention Kevin specifically because he was just fantastic. Kevin knew I wasn’t going to spend much but he was still attentive, friendly and he never made me feel like he didn’t have time for me. We chatted about the Jets and the Cowboys and he took the time to suggest somewhere to eat when I asked what was in the area. Thanks Kevin!
If and when I need a pair of cowboy boots I will definitely come here!

I’m normally not one to write reviews, but I just feel that 2.5 stars don’t do this place any justice at all. I have no idea why this place has so few stars!
The selection was great. If anything, the variety was a bit overwhelming. Fortunately, everything in the store is organized fairly well and it didn’t take too long to find my way around.
The customer service was great. I was asked multiple times if I needed any help, maybe even a few more times than necessary! But it’s better to be help too much rather than too little when it comes to customer service so I’m not complaining. One of the guys walked right up to me and offered me a pair of socks after I had spent 5 – 10 minutes gawking at the boots.
Overall, it was a fun store with great items and a great staff! I plan on going back soon and recommend y’all do the same.