Cellular Sales, Verizon Wireless Authorized Retailer

The worst place on earth! This is NOT a company owned store but a franchise. They lied and cheated and will be held accountable.
Go to the Preston center store
see Kelly’s review that is what happened to us.

I went in to upgrade my phone from the iPhone 5 to the iPhone 6s. Great service! Quick and easy process. The sales guy was friendly and attentive and patiently answered all of my questions. The upgrade cost $ 95 and my monthly payments are now lower than what they used to be so I’m happy. I may add some family members to my plan. Also, I decided to add all the apps, photos, notes, calendars, music, and emails from my old phone to my new phone myself once I got home so I didn’t have the problems that the other reviewer had. Honestly, it’s easier if you just do it yourself so I didn’t even bother asking them to transfer anything. My old phone was too cluttered anyway. Love my new phone!

Chris was extremely helpful! He made everything run smoothly and when I had troubles with my phone he took it into his own hands to help, without giving me numbers I had to call or loopholes. He was straightforward and all around a nice person. You don’t see much of that these days! Will always do business with him in future. Highly recommended!

Do not waste your time unless you are hoping to be scammed. I wanted to buy a new iPhone outright and had checked the retail price on Verizon’s website — a 6S should have cost me $ 650. They wanted me to pay almost $ 800 to buy it retail and said I could only get the $ 650 price by getting a payment plan. Huh? Oh and when I said that seemed unreasonably expensive, I was offered a chance to buy a used iPhone the salesman’s buddy was selling.
According to the knowledgeable, legitimate salesman at the Verizon store on Northwest Highway, the practice of selling Apple products at anything other than Apple’s set price is illegal. Save yourself the trouble and go to the corporate store on Northwest Highway where they do business above board.

I went in Monday 8÷10÷15 for a very simple request — transfer my phone stuff to my new phone the insurance company sent. I had just gone through this at a store in Lewisville when the insurance company initially sent me a refurbished phone that no one could hear me on. The service rep (I have no idea what his name was because he didn’t introduce himself and didn’t have a name tag on) initially hooked up my phone to a computer and said it would only let him choose phonebook, messages, and pictures. I said, no, I need my calendar and notes, etc. Can’t you just use the iCloud backup?
He literally had no idea what he was doing. He spent 5 minutes, and handed me a phone with a home screen that didn’t have my background or any of my apps, showed me my contacts were transferred, and said he could show me how to delete everything once it finished transferring. It didn’t have any pictures or text messages, and who knows what else is missing. I asked him why couldn’t he just restore from the backup. At first he admitted he didn’t know how and that «usually people just do it themselves», then he gave some excuse that it would «crash» their wifi.
It was painfully obvious he didn’t know what he was doing. I just grabbed both phones and left, since he was just staring at me and obviously wasn’t going to try to help anymore. I am literally writing this review from my old phone, because it works for everything except calling/​texting, but my new phone isn’t receiving calls/​texts. I will have to go to another store when I have time, but unfortunately I have to work today and have a prenatal class all night so I now don’t have a working phone for a few days until I can get to a store.
Horrible, incompetent, rushed «service». I have learned my lesson, just drive to the store on DNT & Hwy 12 (it is a «real» store and not just an «authorized retailer»). I went to this one because it was slightly closer, and now I have a huge mess I have to get real Verizon employees to fix (i.e., walked in with a working phone, walked out with 2 phones neither of which work).

I came in just before they closed just to see what my options were for trading in my phone. I had originally planned to do the 2yr k because i thought it was cheaper but James, my sales guy, spelled it out for me that the edge would be cheaper. He arranged the deal for me to trade in my phone for the iPhone 6 and even stayed late to make sure all of my storage was transferred over to the new phone! James delivered the best customer service that I have experienced in awhile. I will definitely be visiting this store again. I really do appreciate the service, also, because it reflects well on Verizon wireless. I’ve been with Verizon for about 8 years and this experience only confirms what I thought I knew: Verizon is the best.

My sister bought her phone from here and it works fine. She also got a mophie charging case. It the same price as best buy. The people that work there were able to set it up fast. I also bought a network extender for my bosses business. We now have full bars instead of one bar at our office. It took forever to get it working but I got it to work. This is the best thing I have ever bought from here.

I’m sticking with Verizon because of Katy, the manager of this store.
I had an issue with my SIM card so I visited Katy’s store. She quickly diagnosed the problem and looked over my account. She made the suggestion for me to upgrade my phone and take a more appropriate data plan. This will actually save me money.
I did need to visit another store to get a new SIM card. That was frustrating. She called ahead for me, made sure they wouldn’t charge me, and printed a map so I wouldn’t get lost. Dustin met me at the other store with a smile and said «you must be spencer and you need a new SIM card» phone was fixed within 5 minutes, I was amazed.
In contrast, I was near an ATT store so I decided to check out their rates. It took 30 minutes for me to be seen. And then their sales guy kept disguising my monthly quote to make it seem like a great deal. (It was only 2 bucks cheaper). I will pay the extra two bucks every month for the rest of my life to avoid the poor service at ATT and to work with people like Katy and Dustin.

I just had an amazing experience thanks to Katy R! She found the accessories I needed AND gave me a discount! She was very knowledgeable and knew that my employer offered a discount towards my monthly bill. Presto! Now I’m saving even more money! Thanks Katy! You are frigging awesome!

Easiest phone experience I’ve had! Went in for an upgrade 30 minutes before close and Shea was so professional and thorough about explaining everything to me, even stayed past close to make sure all my questions were answered. Jeff also did an A+ job putting on my screen protector.

This is the worst customer service I have EVER received. First off, it took the rep 6 attempts to activate an iPhone 6. Why does it take a trained employee 6 attempts at activating the most popular phone in the world?
The small talk was absolutely unacceptable. The rep talked about a bachelor party he attended the night before and how hung over he was.
Dude, we don’t care. Just upgrade our phone so we can go back to our day.
Not to mention we were completely misled by the rep into upgrading our plan because it would «save us money». It ended up increasing out bill $ 30 and when we tried to cancel, they said we signed a contract and it would cost us $ 170 to cancel.
Trust me. Don’t stop at this place. Won’t ever go back.

Lazy Lazy Lazy is all I can say about the sales people at this location. I walked in to a store that had three people sitting at their desks — no customers in sight. They are not opened late and they obviously would much rather play on their computer than to help a customer. I went in with a claim on my Tech Protect and they tried to give me a cheap phone in replacement of my HTC. Then they said if I didn’t like it to call tech protect and they could send me a phone in a few days. So much for customer service.

Unilocal says that this location is open until 9. I came here at 7:30 pm and they were closed.

This is not a verizon owned store, only an authorized retailer — therefore, they will charge you $$$ for something that would otherwise be covered through Verizon. Case in point — I was in the store today because my new IPhone 5s has been having difficulties (ever since I got the thing). They said it may be the sim card, but that they would reset the phone which should fix the problem. It didn’t (still only intermittently able to call out on my phone). They told me that they charge for a new SIM card — even though this is a part of the phone & I have insurance coverage. I walked out of this store with serious intentions to cancel my service and contact the Better Business Bureau as I still have a contract for the phone. I called Verizon customer service & they are awesome… I will have a new SIM card in the mail. If you are having problems with your phone, stay away from this place as they will only cause frustration & anger. Actually, it may be better to just never walk through the doors no matter what you are looking for — stick with the actual Verizon stores.

Can I give 0 stars? Horrible customer service. Went in to switch from AT&T but service was so poor we went next door

Went in to this store on Sunday to buy 4 iPhones for 2 of us and one set of parents. The AT&T store next door was packed, but this store only had 2 customer in it. Only 1 sales clerk and she wasn’t in a hurry in her assistance of 1 of the other customers. We waited about 15 minutes while she plodded through the process with her customer and once we realized we weren’t going to get served within the next hour or so, we left. The sales clerk never even acknowledged anyone else’s presence. They also had no displays of the newer 5s or 5c phones. So we’re heading to another Verizon store to get set up. Horrible customer experience.

I was in the store today to get advice on hotspots for my business. Shea and Lee assisted me, found a way to save me money, and we’re more than helpful in calling the Verizon 800 #s to get some billing and password info (which I had forgotten). Best in store experience I’ve had. I now have 3 hotspot devices and a Verizon cell for my business.

The sales woman, Van Nguyen, was so helpful with my husband’s phone upgrade yesterday. She was very knowledgeable, patient, and kind. Thank you for a seamless experience that was so unlike my usual frustrating and time-​consuming cellphone experiences (at other venues). This is a great convenient spot (parking out back!) and Van is a wonderful associate!

Wish I could give 0 stars.
TERRIBLE SERVICE and the sales people will lie about what you are getting and then not stand behind what they sold you. I was told my phone would work in London so I upgraded to an international plan. When I got there, the phone did not work so I had to spend alot of money on a local phone and then fight for hours when I returned to the US to get the international plan charges removed. Also, I was told changing something about my plan would not extend my contract. It extended it TWO YEARS!!! I tried to talk to managment but was told I had to email them. I sent three emails and never got a reply. It took me over a year of going by the store and fighting with Verizon customer service to get the last year of the contract terminated without a fee (however I had to pay for a phone for a year that I did not want). Since this is not a authorized Verizon store they resist helping with problems. Go to the Verizon store about a mile away in uptown. They are very helpful and an actual Verizon store, not an «authorized dealer».

This store doesn’t care about customers after they take their money. They are not a Verizon owned or run store. Less than a more the after purchasing 2 Motorola RAZR HD phones I had an unfortunate accident where my screen cracked. Salesman Shawn did not add insurance like I requested. That store did absolutely nothing to rectify the situation. We had the escalate the issue with a regional or area manager with Verizon and in the end Verizon NOT cellular sales took care of us! This store doesn’t deserve any stars, but unfortunately I have to give them one star…