Chase Tower

This institution in general just seems to be going downhill. Today I showed up to make a deposit. Rather than using the auto-​teller machines, I stood in line because I needed to get $ 15 cash back which I didn’t think was available out of the machine.
At first there were 3 customers ahead of me and then two and then the line started to form behind me. There was only one teller working and probably about 6 people waiting in line. At this point an employee saunters over and asks if he can help — «Yes, you can open up that other teller window». Then the manager and another employee come rushing over start at the back of the line asking customers if there’s anything they can help with. Again, I tell them they can open up the other window or bring out chairs for us to sit in while we wait on the one lone teller to service the customer transaction that’s taking forever. By now, everyone is looking — including the teller, the customers waiting in line, and the bank employees who are sitting in their comfy padded chairs behind their executive desks.
No can do, said the manager. She said that it’s going to be this way from now on and that eventually they may do away with tellers all together and that most banks are going to that system of operation.
Looking at the long line of customers behind me I asked, «How is that good for business? That’s lousy customer service!» This is what I hate about Chase Bank’s out-​of-​touch reality when it comes to customer service. If I didn’t work in this building I would’ve taken my business elsewhere long ago. I certainly don’t remain for the customer service experience.

I am always on a mission to find the tallest building I can go to the top of whenever I visit a new city. While this one may not be the tallest or the best view it is free. And it does offer a great view of North Dallas and South Dallas. You can’t really see east or West as well. Just make sure you sign in at the front desk.

I’m really into site seeing. So when I get to know a town I love figuring out local flavor secrets. I know this sounds weird but if you are ever in the area go up this tower to see the water garden they have upstairs. The water garden is small but really cute and the view? it’s awesome and free: D