Christian Louboutin

I understand that a lot of people expect snotty service just because they are in Highland park area. But it’s not a valid excuse! I have shopped at many CL Boutique across the country, and I will have to say sadly this is the worse shop for customer service. Every visit is about the same, you walk in and you are not greeted by a warm friendly welcome. You walk in and they are looking at you. Then eventually when they are «ready» to greet you it’s almost awkward. When you do have to ask them for something you get the feeling that you are bothering them. I am not sure why it’s always like this at this location but it is. If you try on shoes, they will give you the shoes and that is it… I guess I’m just used to the excellent service they provide at Neimans and Nordstrom. Where they help you and doesn’t give you the impression that you are interrupting their day. and just a lot more personalized service. I highly recommend you buying from them instead of this boutique to get the 5 star experience.
1 star for the service… But I wanted to add second star because I do love their shoes.

Always enjoy stopping by the boutique to catch up and check out the newest styles. My girlfriend absolutely adores the shoes and loves the staff even more! Everyone is always friendly and helpful. Even when they are at their busiest, they stop to say hello. If I can’t find a shoe in a particular size or a shoe I’m looking for, the staff does their best to help me find it.

My review is not about the product, but about the service here! If there is a 0 star, I would actually rate this place that way.
We came in to check some pairs of shoes that we about to get, and yes there were two WORKERS who ruined our moods!
The guy just stood there and didn’t even care about us coming in, and the girl who actually «tried» to help us was so rude and this is how rude she was.
My friend wanted to see if they have her size in some different styles to try on, and all that worker did was telling my friend «That’s 5 inches «, «that’s 7 inches» «K» «Here» … (She used shortcuts to answer and talk to us.) and never said a thing about how those shoes fit or what so ever. It seems like she didn’t even care to sell the product, so she didn’t have to try. She came back to the counter and talked to the other guy right after she gave my friend the first pair, and left us there until we tried to look for her again.
Just stupid things make it a «NOT WORTH COMING» store out of the whole shopping village. I’ve been to Hermes, Chanel, Dior, Celine, … and never get that kind of services before. CHECK ON YOUR EMPLOYEES IF YOU STILL WANT CUSTOMERS TO COME IN.
DEAR!

My boyfriend and I visited this store last weekend as he was going to buy me a pair of Louboutins for my birthday. We got to the store right around when they opened and there were a couple of other shoppers, however, the saleswoman that «helped» us (I use that term lightly) was so incredibly off-​putting. She was so rude and acted as if we were bothering HER morning. My boyfriend, who is the most laid-​back person in the world even said something once we stepped outside of the store about her being such a $@#$. Do not under any circumstances shop at this store. They didn’t have the shoe I wanted exactly and there was no offer to even order it. I shortly thereafter went to Nordstrom’s where I was greeted with FANTASTIC customer service and a MUCH better return policy (if you shop at the actual Louboutin store, you have 3 days to return these in PERFECT unworn condition, for STORE CREDIT only). So needless to say, I wouldn’t waste my time here, go to Nordstroms or Neiman’s where the people actually care and value the customer.

Visited this store about a year ago and still feel strongly enough to post a review! Wasn’t warmly greeted, first time experience buying these high priced shoes! Sales associate recommended going a full size down. Bought a size 8, when I wear a size 9 and a year later hate my shoes! They literally break my toes. Best advice ever: Buy from Nordstrom as they will exchange or return! This store does not. Worst customer service ever.

I was there this past Sunday, 8÷30÷15. When I walked in, the guy behind the cash register was chatting with his friends/​customer/​couple, and didn’t even bother to acknowledge us coming in. It was so uncomfortable, I just made a quick round and walked out so I’m sure it looked like we were window shopping. Regardless if we were or not, all customers should be treated the same. When we left, he didn’t even acknowledge us then. Why would I do business anywhere that doesn’t acknowledge me. I ended up buying my shoes at Saks instead.

I came here to buy my 1^st pair of Loubis. Upon entering, I saw three people behind the counter. One woman behind the counter seemed to be dressed down wearing black jeans and a plaid shirt with tennis type shoes. I was surprised because Whitney the other girl) was dressed up and wearing Loubis herself which is what I would expect at this store. My friend and I started looking at shoes and Whitney asked if she could help. I told her what I was looking for and what I wanted to try on. She suggested a few and brought out my sizes. She told me a little bit about the shoes and comfort level and suggested the New Black Simple Pumps for my first pair as they provided a little more comfort. I thought she was very helpful and she also gave me some water to drink. The other girls in the store that were shopping were also nice and told me their experiences and advice on which shoe to buy. Overall it was a painless experience. Whitney told me to rate them on Unilocal and said that some of the reviews were not so great on here. I think the ratings are not great because of a couple of things: 1) When customers arrive, you MUST greet them and acknowledge them properly. I know I wasn’t when I entered and I thought «here we go again.» Fortunately it ended up being a good experience but it was not a good 1^st impression for me. 2) The attitude and demeanor of staff members who might not even talk to me needs to be positive. I did not get that from the other two people there besides Whitney. That is all! Treat others as you would like to be treated and reviews will always be positive. I will be back of course for a Nude pair :)

They dont say hello or welcome. I walked around the whole store and with three employees working no one said anything. Why would I buy anything from here lol. I guess they feel entitled because they work for a big brand.

I’m not sure why so many people had issues with this store and the employees there. I had a great experience. They have some very nice ladies that work there who helped me out tremendously.
My reason:
My wife’s birthday is coming up, and I wanted her to have something fun as she would never purchase anything like this for herself. I wanted her birthday to be special, so I went in and purchased a Louboutin set for her.
For a man who loves guns and the military, this is was way out there for me. If anything, it was a very awkward experience for me to come into a shoe store initially. BUT, the family jewels did not shrink, Thank God!
My experience in the store:
Its a very small boutique. No guns… No 350 engine parts… just SHOES. I was immediately greeted by staff who was very friendly. I told them I had no clue about shoes, and that this was way out of my comfort zone. They took their time to ask me what the shoes were for, the type outfit she would be wearing, and if these would be her first set. Basically, I got a good education on picking out shoes for a woman and learned a lot from these ladies at the shop.
I told them that I was not sure about the shoe size and was assured in the purchase that I had ten days to exchange if they did not fit or if they are not exactly what she wants. There is no refund/​exchanges only, which is okay with me. It just means my wife can’t return something she will love. ;)
Customer Experience:
When I got home, I found a very minor issue with the pair and emailed the store with pictures. I just wanted the shoe to be perfect for my wife. Whitney explained that these shoes are handmade so there may be some imperfection. She noted that they would be more then happy to exchange them out and wanted to know the model and size to make sure they had it before we came back in. That was absolutely fine with me. I was going to come in on her birthday anyways after she opened the present so that she can get fitted as I understand their shoes may be off with sizing… I will add onto this review after my wife’s birthday. :)
Overall, I had a great experience from beginning to end, and my boys stayed in tack. Mission accomplished! I hope that anyone that visits the store has the same experience if not better. It was a great experience in the store for me as I do not understand what works for a woman even after being married for almost a decade.
Thank you ladies again for all the help.

After a dismal shopping experience at Jimmy Choo, we walked across the street to Louboutin.
Whitney was wonderful… She was very helpful, made suggestions that would work in the heel height I wanted, was patient with finding a size that fit correctly and then found the size/​style I needed at the NY store.
When the store got busier, she stayed attentive while still assisting more than one client at a time. It was a complete shift from their competitor, I was happy to give her the sale.
The boutique is definitely worth the drive from Fort Worth.

I would never bring up race in a review but I’d like to say as a black woman my experiences here have been pleasant. The only reason I’m stating that is because another reviewer is claiming she was racially profiled. I’m not taking anything away from her if she was BUT having witnessed the treatment of other clients in the store all of the employees were pleasant to all patrons whether black, white, or blue. If you’re used to shopping in Highland Park you would know that people are snooty as fuck and it comes with the territory. If you want them to warm up to you and not be as cold you can do either one or two things. 1. KNOW YOUR SHIT… show them that even though you’ve never seen me before I’m not the one to fuck with or 2. BECOME A LOYAL, REGULAR CUSTOMER. These people work off of commission time is money.
Now on to my experience…
Jennifer is awesome! So awesome that I bought some shoes on Friday and came back Monday only to buy more!
That is all! :)

A couple of reviews talk about the employees of the store as if they were stupid or lacking in intelligence. I have found them to be polite, capable and well informed about their product. I have personally bought many pairs of shoes from the entire staff and have always been treated with respect and great attitudes. I also realise that I am not the only customer they have at any one time and gladly wait for my turn. One review in particular talks about how they must remember that «they work in the store» which is offensive. It makes me wonder how incredibly rude one must be able to say such things. One must always remember that you typically receive the same respect that you give to another person and might your attitude have been off or rushed due to the holidays?
Would recommend everyone to go and meet the staff and judge for yourself.

This is by far the worst customer service I’ve ever experienced. Although, you aren’t buying Payless shoes you will get Payless service. The manager at this store is a complete jerk. Maybe I should have reminded him he worked there not shopped there. I only gave them 1 star because Unilocal required it.

Because I absolutely love this brand, I had to stop into this location in Highland Park. Luckily I was there during a sale! The store is clean, and well organized. The employees on the other hand attended to customers who would request to try on multiple shoes and not really help out others. I was waiting around to know about a particular size for about 5 minutes until I was approached by a saleswoman. Low and behold I bought a pair, yet checking out was also a process. I do not live in Texas so I was able to have the shoes shipped to my home for a shipping fee which was cheaper than the taxes that would have been charged. I will be returning to this store and have Jennifer’s card for future buys!

I’d say I recieved some of the worst service of my life in this store. They saw me walk in and didn’t even speak. I called ahead for the shoes I wanted so they were held behind the counter, I saw them. I did end up purchasing but honestly had this not been the only CL boutique I would have gladly gone elsewhere. If you aren’t white don’t expect any decent service. Most people are just excited to be in the store and buy the shoes but im not, I am reviewing the store, not the shoes. Im not one to pull a race xardand but 3 people walked in after me and were promptly served and greeted. Im not new to high end shopping i know this sort of treatment when i see it. I will continue to order from Barneys online. Id like to note I was never addressed and the only words exchanged were to ask for my id and tell me my total $ 1200.

I absolutely LOVE this store!!! They made me and my lil pup feel so welcome. The even play great music also very cool laid back place. I could not make up my mind i was there for an hour and was never rushed or forced to buy… which was cool i never made up my mind so i got two pair of shoes… WOW great place

I’ve bought three pairs of CL from this store. Great experience both times!!! The first time the sales person was very helpful with advice on fitting and shared my enthusiasm for being a first time buyer. She recommended a place to have my soles protected. I went in for another pair today and had a great experience.

I am SOOOOO angry. I came to Dallas to buy a pair of louboutins I have been wanting, I called the store to see what time they closed and they said 5, so I ran some errands and got to the store about 4:30 and they had already locked the doors, and when I got the sales girls attention she just shook her head at me. Didn’t even bother to open the door or really acknowledge the fact that she closed early. They had the shoe I wanted and I couldn’t even purchase them, even after I was willing to pay thousands of dollars on shoes I couldn’t justify this horrible service!
Not to mention the worker was just wearing a hoodie and jeans? I would’ve expected a little more from them.
This isn’t the first incident that my family and I have encountered at this boutique. My uncle came to buy for his wife and they didn’t even bother to acknowledge him at all. It’s so appalling. They are lucky they are the only boutique in all of Texas, but even so I would much rather purchase from a department store than this place! Ridulous!

Poor Customer Service
I order a pair of shoes from this store just before the 4^th of July. I had to call three times to follow up on the delivery and the «Manger» Erin was rude and unprofessional. I finally had to call Customer Service to get my order ship overnight at no addition cost. This by far the worst store in the US, and I’ve Ben to several.
This store give CL and their fans a bad name.

Tucked away in the Highland Village shopping center sits the shoe boutique by famous shoe designer Christian Louboutin. One of only seven such boutiques in the United States, this exclusive little shop has quickly become one our favorites for its style, exclusive designs and overall charm. My wife and I made our way and were greeted by assistant manager, Mark Trevino. One of the first things you will notice (besides the amazing shoes) is the beautiful red carpet throughout the store. It’s the exact same color as the bottom of the shoes and oozes elegance. The décor of the store is pleasant, however the store is smaller than I expected. There are only 3 – 4 seating areas for trying on shoes.
As we looked around I quickly zoned in on the men’s line, which according to Mark is new and moving as quickly as the women’s line. Both my wife and I sat down and started pointing at different styles to try on. My wife, being a lover of Mr. Louboutin’s shoes, found 6 – 7 different shoes which were quickly brought out from the back by Mark. I also was treated to three different men’s styles that I found eye catching.
Over all we spent almost an hour trying on different styles, walking around on the carpet to see how they felt and comparing the fit.. The staff attended to us as needed, allowing us to make decisions on our own without being too pushy. I ended up with a pair of men’s spiked sneakers, while my wife walked out with three different styles of heels.
Note: Christan Louboutin does not allow refunds, only an exchange or store credit, provided the shoes are in unworn condition, so be sure of your selection before you make your purchase. However the staff is very accommodating and will ensure customer satisfaction.
This store does carry the «boutique exclusive» shoes from the Louboutin website and other styles not found in Niemans, Barney’s or Nordstroms. They can also have shoes from other Christian Louboutin stores shipped in if they are out of stock.
Mark has called on several occasions letting us know of new product and styles that have arrived. Definitely a plus to have a sales guy who knows what his customers like and want.
This store is a must see for all fashionistas, shoe lovers, and anyone else who loves Louboutin shoes. Its also right down the sidewalk from Deno’s Shoe repair where you can have your new Louboutin’s treated to a Vibram sole to keep them scuff free and looking like new.
Overall, our experience was very positive and we will continue to look for Mark each time we go back.