Clay Cooley Motor

I received this reply to my initial post on the Clay Cooley Auto Group Facebook page yesterday.
«I am the new Social Media Manager for the Clay Cooley Auto Group. I am incredibly sorry you have not been responded to yet. I am very sorry to hear about your poor experience with our Clay Cooley dealership. If you could please provide which specific dealership you are referring to? Please know that we are working every day to improve our customer service and we expect our customers to have the best experience possible. Please feel free to contact me anytime via call or text if you have any questions, comments or concerns.»
Thanks,
Rachel G.
Wow, real personal right? I’m not faulting the form letter because if my experience is any indication this poor girl probably has a lot of complaints to resolve. I do, however, take issue with the fact that she’s asking me to do her job for her. The original post I made to the Facebook page was this:
«Great car, horrible customer service. Look up the Unilocal!review for Clay Cooley Motor by Heather T. to get the full story.»
Just to make sure it wasn’t too complicated to get to, I did a reverse lookup through Unilocal!I pulled up my name and it was at the top of the fairly long list of Heather T’s. Ok, so that might take some time to sort through. How about…*gasp* I know! I’ll look up Clay Cooley Motor on Unilocal!and see which of the five options has a review from Heather T! Hey neat, check that out! My review is the first one on Clay Cooley Motor’s Unilocal!entry. Like it says in the Facebook comment. Spiffy.
I’m a fast reader, but do you know how long it took me to figure this out? Sixty seconds.
And while the original story is a bit long to read, all the information she could have possibly wanted was there. Obviously, my issues weren’t important enough to do the extra legwork and review what was posted in a public forum with the description of how to get to it. So, since Rachel G. needs a little assistance, I’m going to include the link to this update as a reply to the Clay Cooley Auto Group Facebook page.
Way to represent going the extra mile in customer service guys! Keep it up!

Horrible service! They tell you 1 thing and then when you are ready to sign pp work they tell you something different! My husband is so pisst… be aware!

Took my car in for A/​C repair & was told it would be about $ 1,200.00 for parts and labor. Luckily, I got a second opinion, and all it needed was freon and two $ 10.00 parts that were rusted & allowed the freon to leak. Clay Cooley charged me for their estimate and either they didn’t do the appropriate diagnostic testing or they did the right testing but didn’t understand the results. Incompetent at best, dishonest at worst. So don’t do it! Back slowly away, and head on over to Eagle Transmission & A/​C Repair, also in Irving, on Belt Line Rd.

I am amazed by their in house financing and quality vehicles. I spoke with Orlando Hewitt and he was very helpful with his expertise and guidance on how I could get an affordable vehicle. He was right! Thanks Orlando! In my experience Clay Cooley has the best finance options I have seen.

Been here twice now. Seriously disappointed with service and employees. Will not be back.

Depends on who you deal with… Make sure you get stuff in writing. Some people were 5 star… some 1 star. Huge place, lots going on. Took 4 hours to buy our car bc the guy that originally signed off on our offer, Jaime, nice guy, was not there when we went back the second time. So it was a little off. Floyd is super cool, if you can deal with him, he rocks.

They are great smooth Talkers, just make sure you don’t get haggled. Luckily for us we left right on time. Just be weary.

I normally wouldn’t take the time to write about an auto dealer but they answered all my questions and were a change from the normal haggle over price type of dealerships. Its good that they also made the new (to me, at least) Trooper more affordable for my limited budget; even when no one else would give me a break, they did. The month payments I will make let me know I got a deal. The only negative part was the selection. They didn’t have much but that’s partially due to the clunker deals going on. Clay Cooley has my vote.