Cobblestone Shoe Hospital

This place used to be good. There was a management change a few months ago and the quality and service has gone down tremendously. I recently picked up a pair of uggs that were supposed to get dyed for my wife and it looked like someone wore them in an oil field. They wouldn’t even reimburse me for the damaged uggs. I have been a customer for years until this last encounter. Don’t waste your time and money at a place that doesn’t understand quality work and customer service.

I’ve revising my review from 5 stars to 2 and I hope the new owner reads this.
Here’s the deal… I’ve been patronizing this business as my go-​to place when I need shoe repairs for the past 20 years. So I walk in looking for my usual friendly guy that I’ve been dealing with for years and instead encounter this glum, goth-​looking young girl with black hair working behind the counter. I’m like, WTF, who’s this??? She doesn’t smile, she doesn’t say hello, she doesn’t ask, «May I help you?», instead, I have to be the one to speak up and address HER. I walk up to the counter holding a large box with my knee high leather boots and she calls the shoe repair guy from behind the shoes who was eating his lunch to come help me. Before he comes out, she tells me in a dead pan voice to remove my boots from the box. Excuse me? I don’t even know if I’m going to leave them here at this point. I was not getting warm fuzzy feelings from this chick.
So the African-​American dude comes out from behind the shoe racks and asks what it is I need done. After a while I asked, «Where’s the other guy who’s worked here for years & years?» Turns out the owner of the Dallas shops died and one of the brothers from Austin took over the business and made some staffing changes and brought this guy up from Austin to run this location. Well, that’s all fine and good but he needs to get rid of that chick that has zero customer service skills and get someone behind the counter that knows how to greet customers and crack a smile. I’m very underwhelmed with this place at the moment.
Instead of making changes for the better, the new owner has made it worse — in my opinion!

Terribly rude management, will never be back! Spoke to owners to try to get an explanation on my the poor treatment of the shop and he said that his manager said nothing happened and I told her to have a great day. I am obviously not the first one to be treated this way. Spent a couple hundred dollars and will not be back!

We stop by the Preston store I need heels put on my boot the clerk behind the counter said that he couldn’t do it at that store but to come to the one on Mockingbird and I could do it in an hour no problem he does it all the time. I drove 45 minutes through traffic to get here only to be told it’s impossible no way no how couldn’t be done I hate being lied to don’t waste your time to come here if they could get a –5 I would give them a –5 not only did they waste my time it was a waste of gas time and energy

We have been here multiple times repairing my husband’s dress shoes. Instead of spending $ 400 on an entire new shoe we spent $ 100 repairing his shoes. They have always done a good job, and we have been pleased with everything. Just learned today that they can repair the handles and zippers on your rolling suitcases too.

I discovered this place due to a Groupon. I dropped off several pairs of shoes that I had been procrastinating on fixing. Although getting all the shoes repaired took a little bit longer than the timeframe that was quoted to me (I think the guy helping me was new) they all came out awesome! I mostly had the bottoms of heels fixed, but I also had a pair of wedges fixed and another pair of booties resoled. They all came back looking great. I’ve never had shoes repaired before, so I’m not sure how reasonable the pricing was, but it wasn’t too bad and when I consider how much I would have to pay to purchase more shoes, it was definitely worth it.

I love this place! The staff are always incredibly friendly and knowledgable. They’ll tell you what they recommend but won’t ever make you feel pressured into spending more money than you need to. Parking is limited, but I’ve never had a problem getting a spot on the numerous occasions I have been to this location. I had my shoes stretched and needed them done again (big feet!), and the fellas there will do it for you for no additional charge. Very helpful! I’ve also had pumps resoled and retipped for quite an inexpensive amount. Plus, my husband had his cowboy boots redone and now doesn’t have to purchase a new pair for at least another year. Talk about a money saver! That swerving was a bit more expensive but worth it. We will always take all our shoe needs to cobblestone on mockingbird!

What a great little shop. I had driven by this cute «Lighthouse» looking store for years and never took the time to stop. Well, I needed help getting paint off of my leather purse and didn’t want to do it myself and I thought I would see if they could help. The gentleman at the store was happy to help even though there was a line of patrons and removed the paint and conditioned my purse so fast. Very kind, shared the history of this family owned store. They’ve earned a customer for life. I’ll trust them with all my high end leather shoes, purses and luggage now. I’m glad I stopped in. Super cute, family owned.

I have taken boots to be stretched, bags to be repaired, and an assortment of other leather things into this cobbler and have always been completely satisfied. Pricing is fair and honest, and so are the people who work there. They even will stretch your boots an extra few times for free if the first time isn’t enough. Definitely recommend.

I wish I could give cero stars on this one. I drop my new shoes two weeks ago and they are not ready yet. I was told one week. The guy at the counter was very rude and he took my phone number again, it seems that he lost my information and probably my new shoes too. Good thing that I have the ticket and either they give me my shoes back or they pay me the cost of them. Did I mention that they are going to charge me $ 80 dlls for the job? DONT GO, SAVE YOURSELF THE MONEY, THE TIME AND THE BAD MOMENT.

I was hoping that the reviews weren’t as spot on as they turned out to be. I gave the benefit of the doubt and decided to go check the place out and see for myself. Well, the Grinch was lurking …
I had noticed there was a groupon but was still hesitant to purchase. Upon arrival the man in the shop was rude. Extremely rude.
I asked a few questions and his attitude was as if I was completely incompetent. He was short and grumpy with his responses. Then informed me that he was actually closed.
How incredibly rude. Poor customer service. Awful attitude. Definitely would not recommend.
Looking for a recommendation …

Avoid! Two different men, one on my drop off and one at pickup, were complete jerks. One got off the phone with a customer, after being extremely rude, and called the person on the phone an idiot to the customer at the desk. Overpriced and dishonest about what they were going to do to repair my boots. They’re the worst. Just go to deno’s in hp, even if it means more driving.

Guy that runs this place is quite rude and it costs a fortune! Not to mention it’s not great work for what you pay for. Not recommended!

I’ve been bringing heels and boots here for repair for 3 years. The staff is always pleasant and honest. They did advise me that a particular pair of boots was beyond repair instead of agreeing to the work just to make some money.

If I could give zero stars, I would. My complaint is not about the craftsmanship, but the bullshit discriminatory service. You see, I’ve visited this location before and have been satisfied all around. But last week when I attempted to drop off my «Nordstrom — Paul Green, made in Austria Germany, leather boots», the male behind the counter told me he couldn’t do anything with them because they were vinyl. At first I thought he was kidding, but he wasn’t. Mind you, I knew the quality of my boots, but just to be sure — I went straight to Nordstrom and ask about the boots. The sales person confirmed the quality. I could only assume one thing, and that’s a damn shame in this day and age. Of course I will never go back, but I want others to know what kind of people work there. I’m not a hateful person, and this really pissed me off.

I just had a pair of boots cleaned and polished here. Despite paying for the premium cleaning (nearly $ 40), my boots were returned with mud on them.
I wish there were more options in Dallas because the service here is unacceptable.

DO NOT BRING ANYTHING OF VALUE HERE!
This shop turned a pair of my boyfriend’s blue suede shoes, black. When I inquired about the change I was told I could not get my money back and that they would need to redo the shoes. I did not feel comfortable bringing them back there again and was told in that case I would need to just eat the cost.
This place has terrible customer service, I will never go back.

So, I discovered this little shop while looking for a luggage repair place. The location is right near Mockingbird and 75. If you were not aware of the location, you would certainly miss it.
It’s located in the lighthouse! Yes, the lighthouse!
After finding the business online, I called and spoke with the sales associate. He assured me that in fact they are a cobbler but also repair luggage.
On my last trip, a wheel had fallen off of my suitcase. Instead of buying a new one, I was hoping to fix the problem.
When I arrived, the gentlemen informed me that this particular model had a special need. It would cost me approx. 45 dollars. Furthermore, the other whell was in nearly the same shape.
He calculated that the charge would be 90 dollars, and that surely it would be best for me to just buy another suitcase. I appreciated his honesty. Very few businesses would turn away business just for the customers satisfaction.
After my experience here, I feel that I owe the shop owner my future business.
This was an example of customer service I had never experienced, and I appreciated it!
Although I had set out to mark this task off my to-​do list, I was very pleased to know the best option for me.
Great job Cobblestone Shoe Hospital! I owe you my future business.

***This is a review for the store #4, on Preston Road and 635***
This store does not have its own Unilocal page but I received such a great service I needed to tell everybody. See… I am a huge fan of customer service, couldn’t miss on comment about this one!
The guy there is Roger– the nicest person you can ever meet! He has such a positive attitude, is super nice and on top of that did a great job. I dropped my 2 shoes to be repaired, picked them up few days later and they were perfect. He helped me to pick a good color to paint a pair of boots and told me to come back if I had any problem painting them. I mean.“normal”, right? But his attitude makes all the difference.
I did not pay regular price because of a groupon but noticed the prices are excellent (after being asked for an arm and a leg for the same service in other place). I really recommend this place — great job!

Everybody needs a little help with their soul every once in a while. And when they do, experts in the fine craft of shoe repair is necessary. Let’s face it, when your feet aren’t happy, no one’s happy.
This teeny, formerly an office to a storage unit is run by two men that almost remind me of the odd couple. Maybe he’s in a perennial bad mood, because of their involuntarily change of location across the highway due to the construction for George W’s library. The former location as quaint and almost storybook-​ish. One is over the top friendly and helpful and the other is your run of the mill, Walter Matheau. Nevertheless, the turn around for your shoes is fast, efficient, and really incredible work. My shoes look brand new every time. Another perk — they call to remind your shoes are ready! So you don’t have to play the pesky card incessantly calling for the fate of your shoes.