Complete Automotive INC

Love these people… They are friendly and honest!!! They have worked on my car for years.

Had a used transmission installed at a cost of $ 1381.00, 30 day warranty, this is understood. Vehicle was returned to us after repair almost 2 qts low on fluid. Mechanic spilled trans fluid on fender and didn’t bother to clean it up, Oversight on their behalf, no biggie, we overlooked it and filled it up the rest of the way. Of course a quality check on a job like this after the repair would caught the potentially lethal mistake before damage could have been done to the transmission. Transmission failed in just under 2 months. We took the transmission pan down to find the filter they installed floating in the bottom of the transmission oil pan. Evidently not installed right. Complete automotive was called and informed of the failure and we asked if the old transmission might still be there. We needed it for parts since their cheese ball unit failed. Nope, they sold it for core money. Never any offer from Dale to make a $ 1381.00 repair right. Granted it was after the warranty… barely… and we didn’t point blank ask for something that was outside the warranty. Just for the old transmission back. Original quote was well over 3K which is more than what he car was worth. We later priced the same repair at a very competent shop which offered a better warranty, the replacement transmission would have been $ 975 out the door. Long story short, we experienced poor workmanship, a low quality replacement part and a very high price with a sad warranty. My Advice, Take your vehicle to Hale automotive in Hiram. They stand behind their work, and are quite choosy about any used parts installed. They wont install the cheapest POS they can find just to maximize their bottom line. If you look behind the shop at Complete automotive they have a ton of dead cars that have been there forever. I don’t think those were satisfied customers either. Regardless of what they were to offer after they read this review, I wouldn’t take a skateboard to them for repair. I’m going to someone who makes a honest living, not out to make a killing.

This is the best place. He is honest and the staff is friendly and nice people. I won’t take my BMW anywhere else after have service done here. I highly recommend this place. The home made cookies were great. But I don’t think she does that for every customer. I happen to be there on the right day. Their prices are fair and the quality of their work is excellent. Thanks