Conn’s HomePlus

My first time shopping with conns and the last time!!! My wife and I just purchased our first home we were in need of furniture we found conns, heard about this place so stopped by, Wanted to walk around and look at some furniture, THERE IT WENT THE CONN MAN THE SALES PERSON, sat us down after we picked out our furniture and feed us a bunch of CONN ARTIST info on the extended warranty stating if you buy the extended warranty on your furniture you will be covered from top to bottom and side to side on any kind of damage, rips, tears to what ever no questions asked, so trusting the CONN ARTIST we bought the warranty, BIIIIGGGGG MISTAKE WASTE OF MONEY. Well here it went, the poor cheap quality we paid 5k tore, so I said to my self no problem the CONN MAN said I was covered I call the warranty department and made a claim she states they will be out in 1 week so one week goes by. The CONN ARTIST rep comes to the door smelling like a box of cigarettes and dressed like a hobo asked to come inside and take pictures I said sir are you sure you work for the CONN ARTIST store he stated yes. So I let him in while he is taking pictures he tells me don’t get mad if they don’t approve my claim, I told him why wouldn’t they my CONN ARTIST sales man said I’m coveted top to bottom side to side no matter what the hobo tells me in these words o Mr he used the old school sales pitch just to get a sale!!! So three weeks later no one calls me I have to call and get a status well they said they would call back, another week goes by finally a call!!! I would told as soon as I picked up we will not cover your couches have a good Christmas and hung up on me. I was pretty mad but calmed down and called the store to find out what was going on I speak to the store manager who kept me on hold for 45 minutes hoping I would hang up finally comes back to the phone and states your covered good to go I should get a call from the claims department with in a week so I started OK thank you, well well well no call for another 2 weeks so I go in person another 2 hour wait, again he stays we got you covered well here I am still waiting and waiting. Word of advice never shop at conns they are so horrible and really need to be exposed. THANKS CONNS FOR MAKING MY FIRST HOME FURNISHING SHOPPING SO MUCH FUN.

My husband and I walked around the entire store twice and NO ONE even spoke to us. The staff members were too busy watching the tvs or talking with other staff members. Not a very helpful environment.