Craig Jarrell

Craig has done five mortgages for me (yes, we’ve moved around alot, but that’s another story) over the past ten years or so. He is consistently helpful and hands on, answering all of my questions, and giving me better and more accurate advice than my realtor in most cases about the entire process. Always is available or gets back with you in a timely manner; I can’t say enough good things about his service and professionalism. He attended all of my closings and was helpful in explaining the various charges. Run don’t walk to call him if you need a refi or a new mortgage!

Craig was my second choice when it came to getting a mortgage for my house. My first choice (USAA Mortgage, you suck) decided all of Dallas County was a «declining market» and changed my required down payment from 5% to 10%. Soooo, I needed a local lender that doesn’t think Dallas is risky. My realtor recommended Craig and I wish he would have been my first choice.
Craig is really laid back and very casual. He is the direct opposite of Huge Mortgage Company Inc. when you deal with different people every time you call a phone tree and they have to pull up your file before they can answer a question. He makes me think of what bankers *used* to be like — someone you actually know; someone who will call you and make sure you understand the terms; and will show up at closing to make sure all the forms are correct.
A procedural thing I liked is that I filled out 100% of paperwork online: he’d send me a pdf, I’d fill it out, sign it, and send it back. There was never a need for a fax, or mail, or Dear God, going to his office. I did all of the financing with e-​mail and a scanner while at work. Craig got me closed within three weeks, and I’m sure he could have done it within two weeks, but we were closing during a busy time of year. So if you’re busy and tech savvy, Craig can computer-​mediate a loan approval.