Draintech

We had been smelling sewer gas in the master bath of our summer home since May. The contractor who built the extension had already changed the wax ring but we still had the smell. A local septic company suggested we call Draintech who are the only ones around able to do a smoke test. Mark & Tom arrived 15 minutes earlier than their ETA. We had called two days before and their office kept in touch to update us on their schedule. They did the smoke test & quickly found the problem (a leak in that new wax ring) and repaired it. We then had Draintech find our cesspool using a video camera through the pipes. That didn’t take very long either. Both Mark & Tom were professional & answered any and all questions we through at them. I would have given them 5 stars had they put down a tarp where they were walking in & out of the house. I put down an old towel early on so I could relax & enjoy the show. We are thrilled with the fresh-​smelling results.

Kurt and the Draintech team have been fabulous in the inspection of a house we had under contract to purchase. The septic system had been very poorly maintained by the previous owners and hadn’t been pumped in 10+ years. Initially Draintech pumped the tank, but could not do a thorough inspection because the distribution box needed to be uncovered. The homeowners got the box uncovered and Draintech returned, inspected, and got us the report in a very reasonable amount of time. Kurt was very careful to word the report so that we knew there were issues that needed to be addressed, but not worded so badly to dissuade a mortgage company. He was extremely patient with me and spent a lot of time on the phone discussing the system’s condition, options to fix it, and what would need to be done if we decided to replace it. I strongly recommend the Draintech team and will be using them for all of our future septic servicing.

Very unprofessional company. We hired them to pump our septic system in preparation for an inspection necessary to sell our house. At first they agreed to do the job, but needed to order parts to make their hose long enough to reach our tank. The parts came in, but then the problems started. They wanted us to sign a contract when we were out of town for a week, and wouldn’t accept our realtor’s signature as our agent. We got that straightened out, but two days later they called us and told us they decided to decline the job because they didn’t «have a good feeling about it.» They wasted 10 days of our time and had no good reason for backing out of the job.