Dynamex

They «delivered» my package by dropping it on the porch of the office of an apartment complex next to mine after the office was closed. Let me repeat that: They delivered it to the wrong complex AFTER that office was closed. Had I not looked up the company and seen how terrible they are, I probably wouldn’t have ever received it.
Amazon Prime better stop using them. They’re absolutely horrific.

Bad bad bad all around. They lie about packages being delivered (they simply lose them, happened to me 3 times in a week, they even managed to lose a package that was a replacement for a package they lost in the first place). They hire kids who get paid like pennies for each delivery, they don’t even use their own trucks, the poor kids have to use their own car! The is the world that we now live in I guess…

Ordered a package from Amazon with same-​day delivery. Sat here all day waiting for a knock at the door or at least a thud because they dropped and ran. Finally decided to check the tracking at 5:45, they delivered it straight to the office. Glad I checked so I could get what I paid for! If there is a way request NO delivery by them, I’m all for it!

I totally agree with Desiree who reviewed Dynamex in December. I spoke to them this morning (Monday) after they just dropped off packages at the apartment office on a Saturday rather than coming to the apartment where I was waiting to receive them. I found that the drivers make the decision whether to go to the apartment or just drop everything off at the office. With no notification at the apartment, I waited too long (Amazon said before 8 p.m.) and then found a note in my post office mailbox at 6 p.m. that my packages had been left in the office while I was waiting for them at home. The office had closed at 5 p.m. Today is Monday, I am at work, and still do not have the packages from Amazon for which I paid for Saturday delivery. One driver came to the apartment and brought the package; the other went directly to the office even though I was home. This was sad, as I was unable to take those gifts to a family this weekend. Their customer service seems unable to do anything, as they say it is up to the driver. There seems to be no company policy to deliver to waiting customers.

I wish Amazon would show the delivery carrier before an order is placed. I now live in Dallas and this is by far the Worst delivery service ever. My next day delivery is now 2 days and still waiting. Amazon Tracking information shows its in transit but Dynamex tracking shows its is not in their system. Unfortunently there is no way to review shipping companies on Amazon

This delivery service is a disaster! Like many other reviews I had the pleasure of dealing with them after several same day /​next day Amazon deliveries. Not one single delivery has been on time or even within 24 hours of the expected delivery. I’ve heard every excuse from «bad weather was moving in» to «our personal customer service with people before you took longer than expected.» They don’t have leads, supervisors, or management available after 5pm, and they have no ability to contact their drivers. So if you need to find a package that hasn’t arrived on time… well, you can’t.

The worse delivery ever! Whenever I order office supplies from Office Depot for my business, they NEVER show on time. Most recent incident was that I placed an online order on Friday, Dec 4. Order was scheduled to arrive Monday, Dec 7. Never showed on scheduled date, nor the 8^th, or 9^th. They claim there was a back up due to Cyber Monday. Well what is the excuse for all the other times??? They claim it is scheduled to be delivered today by 5. We shall see! Just sickening.

For the third time in as many weeks, I have not received a package shipped with Dynamex.
In a fun twist, this time they gave me someone else’s package (completely different address, including street name and zip code). Then, they told the sender that my package cannot be delivered because my door is not accessible from the street… So they gave me someone else’s package?
If this kind of careless incompetence leads to success in the modern shipping industry, then capitalism is indeed dead.

Worst carrier ever. Package shows as delivered. Was not delivered. Dynamex assured Amazon (who contacted them on my behalf) that it would be delivered the next day, Thanksgiving. No package. NO response from Dynamex. Thankfully, Amazon refunded me.

I posted this on Amazon carrier feedback alongside others with bad experiences.
… text if the link fails
I also have had a bad experience with Dynamex in San Diego.
I paid for Prime and the items I purchased included same day delivery by 9 PM
Later that day (Sun, 29 Nov 2015 20:44:22 –0800 (PST)) I got this mail from Amazon.
«DYNAMEX let us know that they are unable to get access to your front door to deliver the package. This sometimes occurs when carriers do not have an access code for a gated community or secure building.
Please contact us to make delivery arrangements for your order or to arrange a pickup. «
As I have gotten quite a few deliveries from Amazon via Dynamex I was quite taken aback.
I contacted Dynamex twice that evening and the same thing was repeated.
After some investigation I learned.
Dynamex uses «independent contractors» for deliveries in San Diego. (Think «Über» for packages, private individuals in their private vehicles picking up extra money after working at a regular daytime job so do not expect Dynamex packages till after the drivers day job is over!).
When you call the Dynamex Corporate number (or the package delivery number) you find there is no «Customer Service», the best the phone answering service can do is forward the call to the «San Diego» Office.
After a time on hold someone answers and repeats the same information and indicates the delivery will be attempted again tomorrow.
If you push for the San Diego manager you might be lucky enough to get to someone «B.» who is actually in contact with the driver.
B states this is one of his «best» drivers, B says he will talk to the driver.
B calls back with the same message about «no access», I get B to look up my address on Google, Street view which convinces B that there is no access problem.
GPS leads one directly to my house within thirty feet and B confirms the driver has GPS and the driver claims the gate was closed. I inform B that I have 24×7 video surveillance if B would like to see, covering the time the driver said the gates were closed.
B calls back and says the package will be delivered by noon (this is the next day), I ask where the package is so I might go and pick it up, it turns out the package is in the drivers possession.
At 5 PM I was told the driver was leaving La Jolla and expected to be here at few minutes after 6.
At 6:30 I was told the traffic was heavy.
A 6:48 it arrived, as english was the drivers second language the conversation was difficult (now the driver may have been much more fluent than he was willing to let on as he obviously understood all that I said.)
I asked if he had GPS and he showed my address he had looked up on Google on his phone, he was not making use of any of the «GPS» apps like Waze etc but looking at the street view picture taken in the daytime. (I have found google maps does a decent job if you turn on your GPS for location.)
I asked why the driver lied about the closed gate, he responded he had gone to a different house and pointed to the north.
I asked how he managed to find the correct house tonight ?
He responded my house number was not big enough, it was dark, you have it now, and left.
…
I will do all I can to avoid the use of Dynamex (or any other «Über» like delivery service)
Jim

I have contacted Amazon directly about this company and the shoddy business they are running. I, as does Jessica and others, use Amazon Prime for various items. If there is no assurance from Amazon that Dyamex will NOT be used for my future PRIME orders, I won’t be purchasing from Amazon. I have greatly appreciated the quality of Amazon’s deliveries and timeliness, but this experience has completely eroded that trust.

Pretty much the worst delivery service on the face of the planet. Bunch of unbelievably lazy and dishonest workers I’ve ever seen. It’s an absolute shame that Amazon has decided to use these guys. Same day shipping and next day shipping does not exist when these guys are delivering your item. It amazes me how they’re even in busineses.

AWFUL. These guys started delivering for Amazon, and I use Amazon Prime. I live in a gated community with no front office. That’s never a problem for FedEx or UPS, and other smaller delivery companies have been very nice and accommodating about coming back later or calling me so I can meet them out front. Dynamex has been terrible about every single delivery they’ve done.
–They have left my packages in the front lawn, outside the gate. I didn’t know until a neighbor found it.
–One time I was at home and missed their call, and I immediately called back. When I got to the gate, the delivery driver YELLED at me and told me he would leave the package on the street the next time I didn’t answer my phone.
–I had a package that was supposedly delivered one evening when I was home. I didn’t get a phone call or hear anything about it until I checked the tracking info on Amazon. When I called Dynamex, the only info they had was that it was left at the (nonexistent) front office. They didn’t know who the driver was or why nobody called me, and told me to call Amazon and have them reimburse me.
I’ve contacted Amazon and given them feedback, so hopefully they can take action to make sure these guys don’t scare off their Prime members. But if you’re thinking of using them… Don’t.

Worst PACKERS AND MOVERS company EVER!
1. They will give you a 4 hr window and show up couple of hours before that window. even starts.
2. Worst communication will not call you once they come to the place of deliver
3. They are currently in connection with IKEA and by far the worst option for you please DON’T take the 59 $ option on IKEA you will end up RE-​SCHEDULING and paying TWICE because DYNAMEX IS THE WORST MOVERS EVER. period

This is the complaint I filed against this company with the BBB: beware folks!
Complaint Description:
Extremely poor handling of all issues pertaining to my accoount: communication, delivery of my products, appropriatness, professionalism. Following upon my complaint against IKEA who employs DYNAMEX to deliver their products. Initially, they INFORMED me of the date and time they would deliver by an AUTOMATED system, (not even a person) you could respond to, obligating you to make the call to IKEA who the message said you needed to contact if the hours or day were not good, which I did, upon which IKEA informed me (after waiting for a LONG time for a live person) that I was NOT to call them but Dynamex. So I did, and they said I needed to contact their Hayward office, which was my office, which I did again, at TWO numbers to which no one responded to in the ENTIRE afternoon. So, I called their 800# again and pushed sales so as to talk to a live person without waiting a ton of time again and finally told that person I WAS NOT AVAILABLE at the stipulated time. She said that was fine and she’d pass on the info. that I was only available after 4:00pm and someone would call me. No one did the next day so I called again and they informed me IKEA required a redelivery fee as I had not been there at the stipulated time!!! Finally, after I explained and a big wait, she had her sup. approve the so called redelivery and I reiterated my requirements. NO ONE called and when they did it was the automated system again to give me the SAME TIME SLOT! Again I called and said NO, NOT POSSIBLE. Someone called me back close to 11:00 pm in the evening (!) to confirm I was NOT available at that time the next evening. I said «well, am I receiving my products at the time slot I can?» at which point the man curtly answered «I’m working on that, ma’am». Next day, no call– AGAIN. In the afternoon hours a man called to say he’d tried to deliver my products in the morning: I COULD NOT BELIEVE IT!!! I contained myself while telling him that was NOT the agreement and it was for the afternoon, if any. Would he come or not? He said he would. Guess what; never did, no follow up, nothing. I talked to their sales department and they COULD NOT REACH HIM at all. It is the next day and I have heard nothing. Essentially, I have been at this almost all week, not received my items, and thoroughly disgusted with this abominable service. Their recordings for a prompt, easy, blah, blah service are false advertising!
Your Desired Resolution:
Deliver my products when I’M available, not when you want to! I WORK. Be professional and treat people with respect, and stop promising a service you do not deliver– literally!