Enterprise Rent-A-Car

Enterprise fell off so bad. Their fleet is like an old motel chain — dirty, beat, and sh*t on.
The cars here are FILTHY. Everything from cheetos, unknown wet substance, to strange chocolate-​like stains on the seats of the $ 40 compact car. Gross!
Employees got an attitude when brought to their attention. When I pointed out the stains, they told me «oh those are bad and require detailing — we don’t do that here». I sh*t you not she said that. The car is so foul, you don’t want to clean it, yet you want me to pay for it! To add insult to injury, the maintenance man came out to convince me he does an excellent job with the cars. So I guess I was imagining the sh*t stains on the seats…
I truly don’t understand why these people think I should pay $ 40/​day to drive a piece-​o-​ish AND show up to work with someones lunch on my suit. Just don’t get it…
Go with Hertz or Sixt.

I think in general, Enterprise is cheaper than other services like Relay Rides and Zip Car. Typically I get a car for $ 35/​day. It is cheaper on the weekend. Be careful with insurance, it can end up being more expensive than the cost of the car and they don’t really tell you what the insurance costs. I sent the manager an email about the higher than expected cost and she wrote back, although a couple days later. But it was not corrected.

All I can say is «Don’t use them!» Car was dirty! And you cannot trust what they say! Called to discuss my concerns and was dismissed! BTW, this was the second time in a row I was given a dirty vehicle. Never again!

What can I say Rosie Rosie Rosie. Amazing nice person despite being swamped and running the show all by herself.
Got me on the road really quickly. Despite not having any other cars she assisted another customer find a car at another location.
You could tell it had been a long morning but she kept a smile and made renting at this location a pleasant experience.
Go relax now Rosie :)

I work with this location on a monthly basis, and I have to say Nikki the branch manager is awesome! She is very friendly and such a pleasure to work with. I have been working with this Enterprise location for about a year now, and other than a run in with an one unpleasant employee (which Nikki quickly corrected the situation) I have had nothing but positive experiences. Would definitely recommend choosing this Enterprise over any other rental agency in town!

I just returned my car and Nikki was very very sweet handling my transaction. The car I drove was in great condition smelled fine drove really smoothly and for that I would give at least a four star rating but the customer service that I received tonight in my pinch of a situation was more than appreciated. I don’t know if she’s a manager but she really does seem to be one. She is very knowledgeable and proves to be a great example of how you should run a business and treat its customers. Thank you Nikki. I really appreciate your time and help.

I will never go back to enterprise ever again, mainly because of this location, they did not have the car I RESERVED, they could not care less and we’re not apologetic, bumped me down to a smaller car & did not want to charge me less, Ashley the «manager in training» was extremely rude & pushing to get me out the door because they were about to close, staff didn’t care about any of my concerns & were bothered by my questions & rushed me out… they have the worst customer service, they lost a customer, never coming back