European Service Center

After my dealership attempted twice and failed to properly repair the compressor for my suspension airbags, I brought my Mercedes S430 to European Service Center. I spoke with Dewey by phone who was extremely professional and personable. He stayed in touch with me while a mechanic did diagnostics, making me feel as if I was his only customer. Once the problems were found he gave me a price and worked with my warranty to include parts, labor etc.
Two days later my Mercedes was in tip top running shape, and at a far less cost than Park Place for what was not covered under my extended warranty.
The level of service and obvious commentment to honesty and excellence, along with reasonable repair costs was a breath of fresh air.
A month later the same problem seemed to have occured. It turned out that I had pulled a line to the compressor from something I ran over. Although it was something I caused, European Service Center fixed the problem free as a courtesy!
The integrity, professionalism, knowledge and exemplary service levels are unsupassed and exceeded my dealership. I would trust Dewey and the mechanics at European Service Center with any luxury import. Simply put, European Service Center is not only trustworthy and professional, they’re simply the best.

I believe the majority of independent auto shops across the United States provide a wonderful experience for customer’s who are searching for a quality repair service at a discounted price compared to «stealerships.» This is not one of them…
I know how to work on cars at a basic level. Before bringing my van in to the shop, I noticed low boost pressure. I inspected the engine and noticed a loose intercooler hose. After explaining this to Dewey at European Service Center, he told me he’d have the tech look at it first thing in the morning. I also requested to install an additional aftermarket part.
I received a call the next morning from Dewey saying the hose needed to be replaced. He explained the hose wouldn’t stay put from all the engine oil/​diesel residue on the rubber… Okay, well the part is around $ 100, which we both confirmed, but with labo, the total would come out to $ 500+
Woah, dude. Things got even weirder. That aftermarket part would be an additional $ 150 of labor. I requested to get my van back.
Don’t hand over your keys to these people. I went to pick up my van without any work performed and had to pay $ 90 to get my keys back. Then, I went to O’Reilly’s close by, picked up a long flat head screw driver, and fixed the hose. Here are the steps for the repair:
Remove grille and get the headlight out of the way.
But hose back on.
Tighten clamp.
Put the grille and headlight back on.
I just got done with my road trip to Northern California from Texas. Van runs perfectly, hose hasn’t moved an inch. I found another independent shop and they installed the aftermarket part for $ 50.
¹⁄₃ price difference between two independent shops. Do not let this shop pull the wool over your eyes. Keep searching.

I know we are still in the age where people will take advantage of you just for being a woman. I stopped going to the Mercedes Dealership to get my car’s oil change because they were charging me at absorbed prices and wanted to do things to my car another Mercedes Dealership already did. Their excuse was different dealerships systems do not talk to each other so they wouldn’t have know. Hum.
Finding European Service Center not only has saved me hundreds but I never feel like I being talked down to or taken advantage of, which is priceless to me. European Service Center now has all my business and takes care of all my needs.

Extremely poor work on my Mercedes G500
— Did not find need for new tie rods and trunnions. Almost had a bad accident on way to Colorado when tie rod failed.
— Installed incorrect battery at high cost (told as a special Bosch battery). Since it was too small, they stuffed the area around the battery with foam padding.
— Others of lesser import.
Frank S.

My 2003 X5 had multiple issues that took a few rounds to identify and fix but these guys told me they would makes things right and they did — They are SERIOUS about customer satisfaction — a real breath of fresh air — Thanks Guys !!

Update: I just put my car into another shop for the same problem I had when I came here. I was told by the mechanic at my current shop that the bolts on my valve cover was damaged from whoever worked on it previously. Because the screws wasn’t bolt in correctly, I have been driving with a minor leak this whole time. I now have to replace the ignition coils, spark plugs again AND my valve cover head gasket. Basically, I have to pay for repair on the damages they have done while trying to fix my car.

The folks at ESC located at 6020 Cedar Springs Road are familiar with servicing my Jaguar XJ. Diagnosis is done promptly. Parts & labor costs are reasonable. Work is completed promptly and correctly. This was my third service visit. ESC can expertly handle major and minor issues with a Jaguar.

First time to step «outside» of BMW dealership and was very happy with their performance.
Dewey provide excellent customer service and communication on the front end of the business.
Richard was my repair tech and I described to him what was going on and he had it fixed later that afternoon. He also went so far as to pick me up from work so that he could let me drive to see what I thought and explain to me what had happened and what could possibly happen in the future.
You don’t get that from BMW Dallas… that is if you can get ahold of your service rep, much less speak to the individual that works on your car.
All of this at ¹⁄₃ of the price, thanks!

ESC seems competent. However, hang onto your wallet. First, the labor rate is $ 150/​hour when most shops are $ 90−100/hour. One prime example — Dewey gave me an estimate of $ 500.00 to replace 6 spark plugs on my BMW. I blanched! His labor estimate for the job was 1.9 hours, so over $ 300 (after tax) in labor just to change spark plugs. Absurd! Also, I opted not to have 2 sensors changed (recommended by Dewey) in the rear of the car, which had been estimated at $ 350.00. As it turned out, the problem resolved without the new sensors. While they seem competent mechanically, be prepared to pay through the nose for any repairs. I think I’ll shop around for a shop who values my pocket book a bit more than their own.

Incredible experience. I am a first time Benz owner and I have a 06 R350 that I purchased 9 months ago that I knew was going to have some issues at some point soon. My biggest fear was finding a mechanic I could trust that wouldn’t charge and arm and a leg.
These guys are awesome. Up front and honest about pricing. And told me that it would cost X if we can just replace this one part and if it doesn’t work then it would be a higher price of Y. I thought for sure I was going to get a call about a higher price but to my surprise Dewey who was so nice to work with told me it was an easy fix and it’s the lower price he quoted. That’s awesome.
The only thing that I would change is not having a loaner car. At the dealership that was a part of the deal but the reality is you pay for it. And for all the fancy things at the dealership I would rather come back here and walk home or take the Dart!
I highly recommend coming here if you own a luxury European car.

Wow these guys are FAST. Took Audi in this morning and Dewey was super nice. He listened to me as I explained what I thought was wrong with the car. I have found that being a women, most car shops, auto parts store geez prob even home improvements stores treat me as if I don’t know anything. Ironically I usually know more than they do. Being the daughter of a mechanic def has its perks. Too bad my dad lives and works in Houston.
Regardless, ESC is the next best thing. We had taken the audi to another car shop and though their customer service was great they failed to make the appropriate diagnosis even after we had to take it back a second time. Plus each time it took over 5 days for us to get car back. I did do plenty of research before taking it to this shop so I was more than sure I knew what was going on. If you have a foreign car going to guys who specialize in them makes a world of difference.
ESC diagnosed my car about 3 hours after I had dropped it off! They are FAST! Their diagnosis was exactly what I had suspected which did give me a lot of comfort.
Dewy even said they might be done with it by the end of the work day today. :)

Bob Saladna and his team are very professional, knowledgeable, and trustworthy. I had my power window motor, a valve, and the thermostat all repaired by European Service Center. The following week, the indicator light went on for something completely unrelated. I took my car back to the shop, and Bob and his team examined my car for 3 hours, and did a software update — free of charge! Bob will explain in very intricate detail what repairs are being done and why.

I had our Mercedes c300 serviced here and I am very impressed. First of all, the gentleman at the front office is extremely polite and accommodating. I had to reschedule multiple times and he was very understanding. In the end he gave me a same day appointment and I was out in two hours! The car seems to be doing great as well. Most importantly, the level of credibility that was established since our first call for a quote was very high. I felt that I was treated fairly and getting a very cost effective deal. It’s difficult to find a trustworthy service center/​auto repair shop! I cannot recommend this place enough. 5 stars!

I took my Volkswagen Tuareg to European Service Center from the Auto Nation Volkswagen on Lemmon Avenue for a second opinion after the (3^rd) suggested outlandish repair bill from Auto Nation Volkswagen. The folks at European Service Center inspected my car for (2) days from top to bottom and found that none of the reported 3700 dollars in repairs were necessary and that a simple sensor for 168 dollars would do the trick. It has now been 1000 miles and they were right.
My parents are currently on a road trip and they had a transmission warning light come on in their Cadillac that the dealership told them would cost 4000 to repair.
I called up the folks at European Service Center to double check this and they said to wait until they got back from the road trip because the warning message that they received did not merit this type of repair. So far so good.
It is refreshing to be able to trust a car repair shop and I would recommend this shop to anyone that I know for all repairs on their car. Please note that they cannot do factory covered warranty work but they can do extended warranty work.

UPDATE: I had another problem with my car and took it to these guys for an estimate first. After a few minutes they came back and gave me a great explanation of the problem in terms that I could understand. Then he said it would cost $ 1,000 to repair! I then took the car to another shop and they also gave me a run down of the problem BUT they also said I should take it to the dealer because the faulty part is covered by VW under a recall notice. Sure enough the dealer fixed the problem at no cost. Given that both of the repair shops have access to the same information I am sure European Service Center was also aware of the recall but failed to mention it to me which if I had not shopped around would have cost me $ 1,000, so based on this experience I can not recommend them to anyone.
Everyone was very courteous and helpful. Unfortunately there is no shuttle service or other services to get you back home, so it is the cab or the bus. After about an hour they came back with the problem and a cost estimate which was a shocking $ 734.00! They explained that the high cost was due to the difficult location of the problem part and that it would take 4 hours at a minimum to simply get to it. So, given the high cost I am not sure if they are any less expensive than the dealer or not. I tend to think they are about the same. I had also asked that they check the dome light, they agreed but upon delivery it still does not work and no explanation was provided before I left. Overall, my experience was an expensive and just o.k. one at that.

Took my car into these guys for the first time last week. My headlights were doing some crazy things and it wasn’t exactly safe to drive at night when your lights don’t illuminate the road. Jay Jackson, the manager, said they would look at it while I waited. I was expecting the worst because VW high discharge headlights have self-​leveling motors in them that would cost a small fortune to replace. They checked out the car and found my headlight bulb had slipped out of the socket, which explained why I wasn’t getting on light on one side of my car.
They could have shaken me down for a lot of dough by saying it’s the leveling motor or a few other things. Instead, they charged me nada, zilch, zero for solving a very annoying problem.
European Service Center is new in Dallas and I’ll be back since they proved their honesty on my first visit. You should check them out if you’ve got a German car, jag or Land Rover (if you have a Land Rover, hopefully you’re married to a mechanic).

After using the local VW dealer for years, I just took my car in for 80k maintenance. They found that my rear brakes were down to 10% on the pads and recommended to replace pads and rotors… quote of $ 490! I called European Service Center (ESC) and spoke to Bob (the owner in fact). He informed me that rarely rotors need to be replaced in the rear at that many miles but will quote me just in case they need to be replaced, quote of $ 310. I arrive at ESC and we walk out to my car and he take a look and assures me that my rotors are fine and I should just need pads, quote of $ 160 for OEM VW pads. Bob takes the car to the back into his shop while I sit up front in a cushy leather chair with a big screen TV and a fridge of refreshments.
This was by far the greatest experience from any auto repair company I have ever had! Bob is very personable and cares about you. He will not sell you on something that does not need to be replaced. I even heard him talking to another customer encouraging to get a repair done at another shop because his new machine was not delivered yet. He said the customer should get the repair done soon as opposed to waiting on his machine to be delivered. That is truly caring about the customer and not his pocket.
I will be taking my VW there for any service needs in the future. Call Bob up and I am sure you will not be disappointed.