EZ Pet Care

Today was my second time and my last time using Pet Love Mobile Grooming. I scheduled my appointment around a week ago for noon today. Over the span of 7 days, I received at least five phone calls between me and my boyfriend to confirm our appointment at NOON TODAY (my boyfriend received four on his phone alone). Not only was the repetition of phone calls bothersome (one would have been enough), fifteen minutes before the NOON appointment, I received a phone call explaining that the mobile groomer would be here at one o’clock instead. One O’clock rolls around and no groomer. By 1:30 a groomer shows up and although we SPECIFICALLY requested a female groomer because of our dogs preference of women, a male knocks on my door. Pet Love Mobile Groomer has no appreciation of time management or value in appointment. When I make an appointment, It is because I have other errands AND A JOB to tend to throughout my day. If you are looking for a groomer who will waste your time, Pet Love is the place to call. Not to mention, the van they arrive in is a hot mess! Pet hair and dirt everywhere. At least sweep the van before arriving at the next appointment.
Update: the groomer was incapable of holding my dogs leash while bringing him back to my front door allowing my dog to RUN AWAY! The groomer did not even move and simply replied «He got away»

We love pet love because they come to our house without us having to haul 2 wiener dogs around and they love the attention. Their haircuts last a long time and they smell and feel amazing afterwards. And to top it all off they get bandanas after.

I used Pet Love one time prior for my cat to be bathed and groomed and they did a decent job. When making an appointment, the 45 minute «window» of arrival time is difficult, since we have an animal in a carrier… waiting. However, my cat needed the same treatment again, but this time I made the first appointment of the day, 7:30 a.m., to avoid the 45 minute window. My cat and I sat waiting patiently as 7:30 came and went. He is frustrated and anxious, as am I. 7:45, no one arrives. I had to leave to open our law practice and we believe in being prompt and not keeping clients waiting. I called to let them know that no one arrived and I had to leave. I was told the groomer was stuck in traffic and would be at my house in about 20 – 30 minutes. Not acceptable. Leave early and be on time. I was told they had an afternoon appointment today if that was OK. Sorry, I can’t run our practice on your delays.

I used their Pet Love mobile grooming service for my long-​haired cat. Finding a groomer for cats is more challenging that I expected, and they were one of the few places that performed the service.
The service is extremely convenient, since they come to you, and work with your schedule. Reaching someone on the phone is very easy, and the reps were all knowledgeable.
Pet Love is twice the price that I paid in my last city for grooming, but they were very clear about the cost when I made the reservation, and there weren’t any surprise add-​ons on the day of grooming. I was put off by the tip line that was highlighted for me on the signature page; given the high price, I would have expected gratuity to be included, and that’s not something that I had previously been expected to pay at the vet when they performed grooming.
My cat came back clean and fresh, with trimmed nails, as requested. His shedding hasn’t dissipated at all, even though I paid for the fur-​minator service, which was supposed to remove excess fur. That said, my little guy is a shedding machine, so I’m sure they tried their best.

I have used Pet Love for years… And always been happy with the service. The groomers that come and work with my dogs are always great with them.
However today was the last time I will be using their services. I booked a nail trim, and when the technician returned with my dog I was surprised to see that he had also been given a bath. I did think that it was taking longer than usual, but chalked it up to perhaps a new employee… Or my dog was being less than cooperative.
The tech who worked on my dog was very apologetic and sweet. However when I called the office to complain about the additional service and charge, I was treated as if it were all my fault.
I was so frustrated that I was nearly in tears. Stated that I would pay it but never return…
After the tech left, I called back again, because this is not right. Again, thinking that being a long-​term customer would mean something…
The first young man I spoke to acknowledged that they had looked at my history, and I usually just got a nail trim…
He then transferred me to Don, who could not have been a worse example of customer service.
To make matters worse, he told me it was just $ 30… Not a lot of money. That makes me wonder if he did this on purpose. Maybe this is a new practice of theirs?
His solution was to tell me that they would charge me just for the nail trim, but that my business was no longer welcome there. Like I would ever return after this appalling lack of professionalism

I have had a terrible time finding a good groomer. I took a chance on Pet Love and was very nervous as I’m extremely picky about the way my Sheltie’s hair is cut — I like it clean, short and NO LION FACE. I explained in detail (and showed pics) of what I wanted and they did one of the best grooming jobs I’ve ever had for my pups.
Debbie and Mike did a wonderful job and my dogs look great!

Clearly Pet Love does not «strive» to provide the best service and does not care to make any improvements, according to me and the publics’ reviews. They all have the same theme. All customers pretty much have had the same experiences as I did. Also, to all pet lovers out there, I forgot to mention that the so called 20 year experienced groomer cut my dog’s nail and made it bleed. Just because you’ve been doing something for a long time DOES NOT MEAN YOU’RE GOOD! STAY AWAY!!!

I have a 120 lb Shepherd that freaks out when I take him to the groomers. Pet Love came to me and took great care of him! The removed his undercoat, clipped his nails and cleaned his ears.
This is the only groomer I will use from now on. Excellent job!

LOVE THIS SERVICE! Rachel is so awesome with our dog Sissy, and I LOVE how I don’t spend half my life cleaning up dog hair anymore! —-Amber Mahon

Thought I’d try mobile grooming to save my three dogs the trauma of the grooming salon… A Corgi, and two Basset Hounds. (A nice piece of business to have every month).
After receiving an email quote it was a month or two before i actually made an appointment. I called and the gentleman on the phone was a dope. Had to repeat dog names, what I wanted done over and over again.
Very nice girl shows up on time, and then I peeked in the van to get an idea of the set up, and it’s not only filthy, but the air inside is incredibly damp/​humid (think bacteria), and I’m just not feeling this is a healthy space. Decided right then that this would be a one time deal.
Then within 5 minutes of meeting my dogs the girl proceeds to tell me how they once had a half Basset that jumped their fence and hung himself, but they really think the neighbor caught the dog and hung him on the fence… And, I’m thinking how I just want to cancel this whole thing. But, I moved forward sending two of mine to van together (comfort in numbers), and saved my older girl for last.
Net net, they were clean, she did a good job trimming their nails with the exception of some light bleeding on one hind nail (that can happen). I was glad to pay the bill (I think about $ 180 with tip) and put the experience behind us.
But, what really bothers me and this can be all telling – is that no one from the company (owner, whomever) bothered to call the «new» client with three dogs to ask about the service they received, or at a minimum to thank me for the business. So, I’m afraid between the lack of good customer follow up, the doofus guy that set the appointment, and the dirty damp interior of the van they have landed themselves what appears to be another one star.

$ 24.00 trip charge to come to my house. Total quoted price to groom my small dog…$ 94.00.
How is this place in business? A $ 24.00 trip charge for a mobile grooming service? Yeah, I’ll never pay that.

Horrible experience. We used their service last year with no problem. Even gave the groomer a huge tip because I was so pleased. This year we live 4 miles north and they originally said they serviced our area. Today they showed up over an hour early and left and now say they don’t service this area. They said they can show up 45 minutes early or late for the appointment. I even was willing to pay the extra money for them to come up here and they blew me off. If I could hire the groomer last year independently, I totally would, but this company screwed us over after waiting 2 weeks for their service. I’ve never been so disappointed with a company before. Don’t hire them!

I hate writing a 1 star review. My dogs look and smell awesome. The groomer even made the trip here in the snow. I just assumed they wouldn’t be coming but I should have called to say that it would be more than fine to come another day.
What really chaps my ass is the pricing structure is not forth coming. I was given a tentative quote but was told that the price would depend on the dogs particular cut. I’m fine with that. What is not ok is ommiting a mention of the «fees» associated. I was charged an extra $ 24 and then a fuel charge of $ 4.39 over and above the quoted groom charges.
To make matters worse, the gentleman on the phone when I called to let them know their error was dismissive and rude. He also explained to me that the owner herself, was the one who gave me the quote. That owner should know she lost herself a customer today and I hope she is embarassed. That’s no way to run a service based business. No apologies were offered by the way.

I live in Austin and my mom is in Dallas. My mom has an old collie that is scared of everything and has had very bad skin issues for some time. My mom is aging also and doesn’t take care of things like she should. I have been worried about her dog and called Pet Love to see if they could go and wash the dog and trim and file the nails. Mika came by this morning and was fantastic! She was patient and sweet and seemed to really understand the dog. She also noticed that the dog has a yeast infection and told my mom to bring the dog to the vet as soon as possible because he is so uncomfortable. Luckily my mom listened to Mika better than she listens to me because I live out of town and so cannot take care of her dog as much as I would like to. :) Thank you Mika. You made a dog and his owners very happy today.

I’m writing this review as the grooming van is still in my driveway because I am that unhappy. After taking care of the services we asked for, the groomer came to the door asking for an amount that is much higher than originally anticipated. I asked for a breakdown of the services. She told
was $ 44 for the grooming plus tax plus a gas charge plus a trip charge.
Yes, you read that correctly, a MOBILE business just charged me for gas AND a trip charge. After I wrote the check the groomer proceeds to tell me that she knicked my poor dogs ear but it’s okay because she put medicine on it.
I didnt feel it appropriate to argue the validity of the charges as my wife is the one who booked the appointment, but to me it the prices are outrageous. I also asked for an itemized receipt so I could have it to give to my wife so she could compare the final total to what she was quoted. The groomer said she could not give that to me. I then asked for a receipt for my check payment and she said she could not produce that either.
So wait a second a mobile business that can’t explain charges, seems to charge multiple times for the same thing, and can’t produce a receipt? This business is a joke. I plead with you not to give your business to them. This should not be allowed. Very shady. Wish there was a way to give ZERO stars.

The customer service department here only made me feel worse after my poor dog came back looking like he had been in a fight with a weed wacker!!! I did not want to hurt my groomers feelings, who usually does a great job shaving my cat down completely, so I called customer service and simply asked for a refund for the wack job my poor dog received.
After explaining how sick at my stomach I was over the uneven haircut, and how the groomer had taken off way more than I asked, Barb at Customer Service insisted that I send in pictures to prove the groomer wrong — who said he only took an 1/8“off. I sent in the photos, got my refund, and I won’t be back!

I used them for the first time and the young lady was so wonderful with my babies. We decided to try a mobile groomer because we have an 11 year old golden and didn’t want to stress him out by leaving him at the groomer. She brought him back in and there were no signs of stress,. She did 4 of my dogs and they all came in happy and gave her affection when she would come back in to get the next. I will be using them again it is well worth the money.

Can’t justifiably give even 1 star — but since there’s no zero, I guess I’ll have to suffice.
If you live in Dallas — don’t even bother calling these guys. They advertise servicing the Dallas area, but not without a $ 24.00 gas fee. In this day and age??? Ridiculous! Not only that, but when I addressed this fee with «Kathy» who answered the phone, she didn’t even attempt to explain why a fuel fee when the competitors don’t charge this. She simply dismissed my questioning and moved on to the pricing structure.
Pricing structure — another story in itself. Many of the things other groomers offer as a a standard are included at a much lower price than the basic package with Pet Love.
I agree with other reviewers — I’m not sure Pet Love is an apprpropriate name for this company. If it were «Money-​Sucking, Highway Robbery, Mediocre Let’s just cut & go Grooming…», then I might actually sign up. At least buy me dinner first… LOL
buh bye

I’ve used pet love mobile for years now… and they always do a great job on my furrballs. especially when they are really madded! Friendly and outstanding!

I’ve used Pet Love for 3 – 4 years now. My 2 dogs LOVE Miss Shannon! I tried several groomers in the beginning & when Shannon showed up, I knew she was the One & Only groomer I ever wanted to groom my little guys! Shannon is friendly & gentle. She knows EXACTLY how our Yorkie likes his hair cut. He runs straight to the hall mirror & sits there & admires himself after Shannon finishes grooming his locks… he knows he’s handsome! It’s Ridiculous! Our little «old man» Sheltie is very persnickety & fussy… he’s 14 & doesn’t move very well anymore. Shannon is very kind & patient with him. He always feels so good & a little more chipper after Shannon cleans & trims his beautiful coat!
Pet Love is so convenient. We don’t have to take our dogs to the groomer… then go pick ‘em up. We can schedule a time that is convenient for us & we keep working on what we’re doing at home… Shannon rings the doorbell when she’s done… our dogs are happy & so are we! We Like that Purple Van & really like Miss Shannon!