Facelogic Highland Park

Fantastic facials!

After reading good reviews about this place I decided to book a microdermabrasion. Called about a week ago to book for today at 9am, received confirmation texts in the past few days about my appointment… and arrived to a closed Facelogic. Their posted hours differ from those listed on Unilocal – but also, why would the receptionist book me for a time when they’re not even open? Sorry to say I’ll try somewhere else next time.

This is not my first bad experience, but my first Unilocal review. We often frequent Face Logic for its value and location. I can often use a groupon or partners card to help me save some $ on my pampering. It is often hit or miss with which esthetician you receive and the last time I had a really good one, so I rescheduled another appointment with her about 6 weeks out. I had also scheduled two appointments for the very same day for my daughters and we were going to have a spa day together as a christmas gift. The day before the appointment, I received a call from the receptionist saying that the gal that I requested was not avail at that time and that there was no one that could see me. They did offer me other days and times of course in which to reschedule, none of which made me happy since I was looking forward to hanging with my daughters and enjoying our spa day together…
Note: I also got a phone call and text message to confirm these appointments. Make sure you call yourself to confirm that you in fact still have an appointment.
Thanks

The customer service at this location leaves a lot to be desired. I allowed my membership to lapse in early spring 2015 for a variety of reasons, not the least of which was the failure by the reception desk to maintain accurate records of appointments. Yesterday, however, I received a thank you note. If this is any indication of their commitment to quality and the value they place on their customers, no thank you.

Great massages and facials. The scheduling has been a little challenging. I love treatments though…

Updated review:
I’ve been here twice after having a fantastic first experience using a groupon. On my second visit, I decided I would sign up for the membership as all of the people I had experienced were wonderful and my skin felt great.
After some hiccups, I know I’ve made a good decision. The manager has been very helpful and I look forward to using this membership.

I’ve had two different 80 minute massage therapists here. I will only mention one name, the therapist that I enjoyed the most — Kahala.
I took advantage of Unilocal Elite Week to get 50% off Facelogic services. $ 53 for an 80 minute massage is a steal.
Always friendly faces upon entering and leaving the door. I love how the water is room temperature.
One downside is the lack of serenity. The two massage beds are separated by a cloth curtain so you can easily hear voices, whispering and foot steps.
Overall the massages were great at a reduced price point however I wouldn’t come back and pay full price.

I went here during Facelogic’s Unilocal Special Offer Week, and had a microderm abrasion treatment. The receptionist was very helpful and nice, and she managed to squeeze me into one of their last appointment openings. This was the first time I had this treatment, and being a tired, new mama, I was really looking forward to some pampering.
James was my technician, and he is a nice, serious professional. He asked a lot of questions and warned me against using apricot scrub as an exfoliant. FYI — don’t use that stuff on your face, folks. The procedure itself was very relaxing, however, my one complaint is the timer. DING.
During a procedure that has so many layers to it, I understand that a timer or stopwatch may need to be used in order to time various elements and applications of product. A loud timer shouldn’t be used. After the treatment started, and I was starting to relax and almost drift off to sleep — DING. I immediately tensed up. Cookies? It sounded like an oven timer went off, and my first thought was, «the cookies are ready». No cookies though. James wound up the little timer and then I listened to it tick until — DING. This went on throughout the treatment and was very disruptive. It seriously detracted from the experience.
I do feel like I look younger after the treatment. I still have the one forehead wrinkle I had prior to the procedure, but the dark circles under my eyes are gone.
DING DING DING

I responded to an offer for a free microdermabrasion service, and I played phone tag for a few days to make an appointment. I assume they were too busy to answer the phone when I called, but the man I eventually spoke with was very nice.
I left work early one afternoon, and arrived early for my appointment. The facility was impeccably clean and the staff very friendly. After quickly filling out two forms, I was brought into the back room, which is a series of «rooms» divided by curtains, not unlike a hospital, but dimly lit and slightly less clinical.
The friendly girl who did my treatment had great customer service skills. In talking with her, I learned that she’d only been out of school for a few months, but she was very happy working at Facelogic. The treatment only lasted about 20 minutes (I was told it was 30+), and although it seemed that she was giving great attention to my face, I honestly felt like it was just washed a couple of times, and then briefly touched a few times with the vacuum-​like tool.
When I got in my car (and again later at home) I tried looking in the mirror to find some improvement in my skin, but I quite frankly couldn’t find any value what-​so-​ever in the service. I was really looking forward to seeing some improvement to my skin, which is completely average for a 30 year old male, but I walked out looking the same as I did walking in. Did I miss something?

I went in about 2 weeks ago for a microdermabrasion and my skin has been nothing short of radiant and glowing and soft! It’s amazing how even this long after my face still feels like a million bucks! I wish I remembered who did my facial, but she was the sweetest woman! She took her time and was so relaxing! The place is small when you first come in, but it expands as you walk through the hallway. It has such a nice and relaxing vibe and I recommend it for sure!

Got the microderm and the lady was very sweet and polite!
It was very nice and soothing. I would recommend it. It took about 35 mins total.
I would like to go back for a facial as well, but the location is a bit out of the way for me (I am in Plano). But the staff was very nice and polite.

This place did an amazing job on my spray tan. I was in and out in 10 mins. The only reason I had to bump down to a 4 and not 5 star was the rooms were separated buy curtains and you could here the talking from other rooms. And had I got a massage I would not have enjoyed the extra noise. Luckily the spray tan booth is way in the back in another room.
The concept is very similar to massage envy but they so a facial or massage for your member ship price.

This place is amazing! I came here two weeks ago for microdermabrasion (which comes with a mini faucial) and my skin has been radiating and soft since. J worked on me and she is so sweet. She asked me good questions and had good advice for me. I even had a specific problem and she was able to guide me with that. She did very well in making sure that I was comfortable the entire time that she met all my needs.
I would definitely recommend face logic and J =)

(Reposting from my post on Facelogic’s page)
I am a very white white girl.
Strawberry blonde, with a burn-​then return to ghostly white skin. I’ve tried tanning booths — paying money for a burn to turn ghostly white. I’ve tried applying sunscreen and sitting in the sun — only to burn and turn ghostly white. The thought of being tan was merely dreaming the impossible dream.
Then I received an email from Unilocal with a variety of free to try service offers from Facelogic in HP. While I’m no spring chicken and probably should have picked a microdermabrasion, I ran to the phone to book a spray tan.
I’ve never had a spray tan before — scarred by memories of Ross Geller’s experience on Friends. Why risk glowing teeth and two-​tone skin?
Now was the time to put on my big girl pants — or in the case of a spray tan on a 40-​something-​year-​old body, remove my big girl pants.
Prep for the appointment was super easy. The spa told me what to do (exfoliate, don’t use lotion/​deodorant before the appointment). They sent text messages the day before and day of my appointment.
I had great advice from a friend to put lotion on the heels and outside of my feet, and on the palms and outside edges of my hands to prevent color build up there. As a pale girl, my friend also told me to pick the «fair» tone spray.
Facelogic is a hand-​applied tan. After checking in, an attendant takes you back to a private room. From there, you’re given a shower cap to protect your hair and are given privacy to strip to your level of comfort. The attendant returns and proceeds to spray.
She was super nice and made me feel comfortable through the process. Her instructions were clear and conversation was easy and professional throughout.
After she sprayed me all over (including my face — which was optional), she turned the sprayer to air and dried me off.
I had to avoid showering for 8 hours, then I was good to go.
The results were GREAT. The tan was evident but not orange or outrageously dark. My pastor even asked me where we’d gone on vacation because I looked so relaxed and glowing.
It’s now 5 days later and the tan is still lingering and nice, fading the way a natural tan would. I was told to expect my color to last for about a week and that looks to be true.
Will I get another spray tan? Most definitely. I think will stick with having it hand applied from Facelogic because, you know, Ross Geller.

Elite Week was a really nice way to honor Dallas Elites! I called to make my appointment with Facelogic for a microdermabrasion and once we set a date and time, I locked the appointment into my calendar. For some odd reason, my calendar spazzed out and I could not remember the day or time of my appointment. Eeeekkkk! But Facelogic came to the rescue with a confirmation text a few days prior to my appointment.
When I arrived, this place was a little difficult to get to from the tollway but I made it in plenty of time for my appointment. After checking in, I filled out a bit of paperwork about my skin and medical history. Marissa waited patiently for me to complete the paperwork and then walked me back to the area where my microderm would take place. Once I got settled in Marissa had a brief consultation with my regarding my skin and got right to work. The microdermabrasion itself was wonderful but there were a couple of points where a warm towel was placed on my face and I couldn’t really breathe that were awkward. Overall, it was a great experience and I enjoyed the pampering very much. Thanks Heli and Facelogic for setting this up!

If you have tried European facial with high end mask and correct procedures, don’t come here. I left this place with dry and non-​glowy/​non-​radiant/​no supple skin. Thoseare the results you don’t want ! That was my favorite previous aesthetician from Russia said, who made my skin become glow after facial. Sadly, I had to move to Dallas and still haven’t found most liked place to get facial.
First, The aesthetician didn’t analyze my skin. She didn’t know whether my face is oily or dry or prone to acne. I think every aesthetician should know that. Secondly, the room is very dark, so it isn’t possible to take a look at my skin.
Facelogic uses beads as exfoliation, which is abrasive for my skin (it might work differently to everybody’s skin). I prefer enzyme peeling, but they don’t have it. The aesthetician offered me microdermabrasion. I didn’t complain.
Then, she extracted my face without steaming it. So, I asked her to steam first in order to open up the pores at the same time the mask was applied. After that, she extracted white/​black heads. However, she only did on my nose. A good aesthetician is more attentive and likely to provide extraction little bit around forehead, cheeks, temples, and chin. Those areas are important too.
The aesthetician didn’t give me facial, scalp, neck massage. So she’s missing a lot of steps. She missed the low frequency electrotherapy (usually wrapped in thin cotton). This occurs after extraction to lift, tighten, and bring normal ph to the skin.
She did a lot of mistakes, such as rubbing my skin a lot with a rough sponge and a wash cloth. She missed the upward motion facial massage. Anyway, my point is the facial is not beneficial and enjoyable even though it’s affordable (you still waste your money). I’d rather go somewhere where I spend more and get great treatment. I won’t come back.

This is a smaller spa but very nice. It’s located in a little shopping center off the tollway service road and Lovers Lane. The wait area is tiny but beautiful and smells amazing. They sell jewelry, makeup, lotions, etc.
I came in to get a spray tan. I had been to Mexico the week before so I wanted to keep my tan color up without damaging my skin. I asked for a color in between light and medium. The girl who did my tan was so sweet. From start to finish the whole thing took about 15 minutes and that included the wait when I signed in. Not bad at all especially if you’re in a hurry! I was told the tan would get darker by the next day.
The next morning I woke up and I looked like I was a different race! I think they went a little darker than my request. But one thing I will say is this stuff does not come off easily! I scrubbed and scrubbed and even used an exfoliant. No luck. Eventually it started to fade but I’m not complaining! Now I know to go with a light color and that it’ll stay on through showers! Live and learn!
I would definitely recommend getting a spray tan here. They come out even and stay on long! Just make sure to have a conversation with the person doing the spray tan and make sure to keep in mind that they always come out a little darker than you expect.

I went in yesterday to take advantage of the 50% off services for Elite Week, which by the way, is an AMAZING deal… and I am very impressed with Facelogic. Thank you for treating us Elites so wonderfully and thank you Heli for hooking us up! Seriously, we get the best Elite perks in Dallas! I ended up choosing the DaVinci Professional Laser Teeth Whitening — 60 minutes.
I made the appt via phone, and they were able to accommodate my schedule easily. I was even running about 5 min late due to all the road closures from flooding and I called to give them a heads up and they were really nice about it.
As soon as you walk in, you’re welcomed with relaxing spa music and soothing aromatherapy. The place is really cozy and cute, with fabulous jewelry for sale in the corner (at decent prices!) for you to browse while you wait. I filled out a short form and was brought back by Jay (I think her name was Jay, or Jade… sorry!) almost immediately for my treatment. The backroom was a bit different than most spas… first of all, the setting was really relaxing and dark, and each individual room was separated by a wall and a curtain. I was clomping down the halls with my heels, so I’m sorry if I disturbed anyone!
Jay/​Jade was really thorough in explaining the whole process to the teeth whitening service and answered any questions I had. The whole process is really simple… she first takes a gauge on what shade my teeth are at for comparison. Then she had me put on this mouth guard that keeps your mouth open. Vitamin E oil is then placed on your gums so that the bleach does not touch your gums. Then she uses this pen brush to apply the bleach on your front teeth. I learned that the gel is actually made up of USDA Organic plant and material based ingredients. The whole treatment is broken up in three-​20 minute increments. So I laid back with the laser light on my teeth and Jay/​Jade came back to check on me and reapply each 20 minutes. It was a relaxing experience because it was dark, they were playing spa music, the chair was soooo comfortable — its like getting in an hour nap while your teeth are being whitened :) Much better than going to a dentist!
As for my results, since I was already on the whiter spectrum of the scale, I only went up 2 shades. I did not experience any sensitivity in my teeth during or after the procedure either. And with this type of whitening product, I am only restricted of coffee (and other food/​drink items listed on the paper) for only 24 hours :) Overall I had a good experience with Facelogic and will be willing to check them out for other spa treatments!

I’ve never gotten a spray tan before, but have always wanted to try it out. What other way to do so than for FREE! I called and easily made an appointment for the day and time I wanted.
It’s located at a kind of busy intersection, on Lovers right where the Tollway crosses over. It’s in a one-​way only strip and looks small from the front, but extends pretty far back on the inside. They have make-​up, some jewelry, scarves, and other beauty products for sale in their lobby. I was seen right on time by my spray tanner person, whose name I cannot remember, but she was great. She led me to the back, past a bunch of secret dark curtained off rooms where, I assume, facials were taking place. And then we were in a closet with a couple of brown painted walls. As I had never been spray tanned before, I also have never been fully naked in front of a non-​boyfriend type person. I played a little coy, but she made me feel at ease and I actually didn’t feel anywhere near as weird as I thought I’d feel about being naked. Even in some rather revealing positions. I tied my hair up, and the spraying started. She had me stand in the different poses, and talked me through it the whole way while telling me what to expect and what to and what not to do afterwards. It was all done in about 10 minutes. I asked for a «natural glow,» so I’m guessing darker would have taken more time? So then I got dressed, met her back up front, and left a tip with the receptionist.
Great experience! After I showered the initial day (she told me to wait at least 8 hours), the smell wasn’t as strong. 2 days later and I can still see my «natural» glow pretty well and it seems even enough to me!

We had great massages, and Allie was fantastic — extremely good masseuse.
BUT if a bulk of your business comes from Groupon, you should have a very good idea of what the packages include.
The Massage Package includes:
— 50 minute massage
— upgrade to hot stones, deep tissue, etc.
— peppermint aromatherapy
— exfoliating foot scrub
The first of us go the 50 minute massage and hot stones, but the aromatherapy and exfoliating foot scrub were completely missed.
After bringing it up at the end, the second of us was able to get the exfoliating foot scrub but still missed out on the aromatherapy. Unfortunate.
Worst part of the massage? Unlike every other massage place I have ever gone to, this place uses curtains (like the hospital emergency rooms) to divide all the rooms. I REALLY didn’t want to splurge just to have to hear people chatting, giggling, stomping around the halls, etc.
Lastly, we scheduled our appointments for 3:15 and 4:15pm back-​to-​back. Later on in the week, they called leaving a message that they had to move our massages an hour earlier.
I called literally 10 times over the next few days, left messages, and never could get ahold of staff. Finally was able to get them 2 hours before the massage was to start.
Bottom line? Come here for facials, that seems to be what the good review are for. Want a peaceful massage? Check out the other places in the area.