Favor Delivery

Fast and friendly, but the suggested tips are ridiculous! I always reduce it before paying. Glad that’s an option, but it annoys me that they even try to suggest I should be tipping a MINIMUM of $ 5 to pick up something as simple as a sandwich from down the street! Every other service (Caviar, Door Dash, etc) only expects or ads a tip of 15−20% of order or around $ 2-​$ 3. And Favor already charges a $ 5 delivery fee PLUS a service fee of 20%! Not sure who they think they are expecting me to add a $ 5+ tip on top of all that for a straightforward food delivery. Also, if something goes wrong with the order you’re simply told «sorry, thanks for letting us know». No resolution is ever offered. For all the fees I’m paying I expect a little more from customer service.

Great service! Logan was very nice and professional. We got our items within 20 minutes.

We just moved back into Dallas and have been unpacking for the last 6 days. Needless to say that groceries haven’t been a priority — but no sweat because Favor has been AMAZING! I’ve ordered 3 times from them (the app is super simple to use), a different restaurant each time. The app is super quick and easy to use, and the delivery folks (runners) have been nothing but courteous, friendly and attentive. I even forgot to order cokes with one of my orders, and the delivery guy ran to the gas station down the street and picked up drinks for me. I am a believer!

It is incredibly difficult to figure out and even calling them directly they could could care less. WORTHLESS! Waste of Time and your money. Going out of business soon with your no customer service attitude, BYE FELICIA!

Used Favor for the 1^st time last week! The order process was easy. The driver was so courteous and prompt and the food arrived quickly and hot. On top of it, the selection of restaurants is great and I’m sure will only get better over time. We will definitely go back to them over and over again!

Magical experience! We have become addicted to Favor. We’ve tried all the food delivery apps, and Favor is by far the best. Why? Because their staff are not couriers ore min wage pizza delivery guys. They are always super-​friendly young people with good communication and responsiveness. It’s kind of like having your own personal assistant to bring you whatever you want, or a good attentive waiter at a restaurant. Most of the time, deliveries happen in 30 minutes or less. We have waited up to an hour on a Sat night from a restaurant 10 miles away, which I still found impressive. The fee & tip are basically about what you would pay a waiter at a restaurant, and the service is just as good. Plus, they’ll hit 7 – 11, Walgreens, OfficeMax, Lowe’s, you name it. We use Favor 2 – 3 times per week and love it. I don’t know how they do it, but the service is amazing. And, the app is easy to use if you know anything about apps. Can’t recommend Favor enough. Almost life changing.

Favor is a great service — just had another awesome experiences with the friendly and communicative runners. In addition to the updates on the app, I’ve received informative texts directly from the runners with any questions and updates. Although I use Favor primarily to pick up pre-​paid orders, it’s great to see the runners are capable of getting additional items and billing the total sum. All orders have been delivered quickly — even when one runner was delayed due to the recent thunderstorms, I received updates that helped me plan accordingly. Biggest request: would love to see a Windows Phone app, or a web or text front end for managing favors.
Is it possible to adore a new service? Favor has won me over! The quality of the runners thus far has set a high bar for all future deliveries!

takes a long time to arrive

This service is fabulous and my new guilty pleasure. I’ve been pleased with their prompt delivery and friendly service. If they are low on available runners or having a busy night, they always message you to follow up and inform you of the average time until next available runner. Every runner I’ve had has been very friendly and it’s like having your own assistant. It’s almost too good to be true.

I’m confused… why don’t they deliver wine/​alcohol when other places (like In the Sack) do

This service is absolute garbage! Tried to use it for the first time today and they have zero instructions on how the app works! Seriously, over the course of an hour and a half of trying to figure out who pays who and what the deal is with ordering we ended up canceling our food! It couldn’t have been more simple, we ordered a pizza, the favor girl messaged us back and forth trying to figure out what’s going on! The app has no information on 1) where you put in your order or 2) who you pay? Do we pay the restaurant or do the runners pay the restaurant? This could be sorted with maybe a tiny bit of information, I can tell the app is the same company as lyft bc they are complete garbage too! Seriously couldn’t be more disappointed. After this experience I still have no idea how it’s supposed to work. Add on top of all that that their delivery zone doesn’t cover much at all. We couldn’t order from the inwood/​Lemmon area which is pretty central dallas! So now two hours later I’m driving myself to pick up my food. I will be deleting the app straight away. Bye favor I hope I never see you in my life again!

I love this service. They are prompt, efficient, friendly and I would recommend this service for sure. We’ve ordered from them a few times and they definitely deliver (no pun intended). Their app is very user friendly. Super convenient and reasonable price. Would definitely use again.

Tried Favor based on a recommendation from a friend. Food was delivered promptly and fresh. The runner was very friendly and professional. Definitely recommend!

I have continued to use them and As of recently they have expanded their pickup/​delivery zone and extended their hours to 10PM on weekdays and 12AM on the weekends

Favor is a new FAVORITE!!! First impressions are so important, & I must say Favor nailed it!!! Great experience, an abso-​freaking-​fab idea & it is perfectly executed! If you can request a runner, I highly recommend Jes M, who is a great example of exactly what great customer service is & how it should be executed. I honestly believe that it is becoming a bit of a lost art, so when someone provides it I am very appreciative. I love that you can contact the runner, & that they keep you in the loop concerning what stage your order is at. I honestly believe that the delivery was quicker once I placed my order than ordering a pizza. Pretty stellar considering it was a delightful dinner from The Blind Butcher. The app is still being updated. By that I mean the menus of associated restaurants may have only a few suggested dishes listed, or the menu may not be listed in it’s entirety. SEVERAL ARE, so don’t panic! My suggestion is to do a quick web forage if you aren’t to famished. It was NOT a biggie for this girl, just Bing, Google, Yahoo… or Unilocal the restaurant you are interested in & add the items you want to your Favor order. It’s super intuitive & EASY. I have a feeling that Favor may be one of my new favorite ‘F’ words!!!