Firestone Complete Auto Care

I took my vehicle in for a tire rotation and the man behind the desk stated it would take 4 hours

Came in for an alignment. Randy stated they would need a full day bc they were busy. The day before, I spoke with a gentleman who asked me to bring my car in at noon. I CALLED BEFORE COMING IN AND they said it would be ninety minutes. This is a shady location. I wasted twenty minutes driving to this location just to be told they needed extra time.
Randy also claimed I didn’t talk to anyone at his store because they know not to ask people to come in on Sundays. I drove to another Firestone and they are taking care of my alignment. I wouldn’t come to this location for service. There are too many service garages to have the lack of concern he had. I wouldn’t recommend this shop.
Save your time and money. Trust your gut. Go elsewhere.

Came in at 9am for a screw in my tire, 4:30 and I am still here. Have been a longtime firestone customer but this location has changed that.

Brought my car in around 10:50 was advised should be done about 2 – 3, it’s is now 4pm so I called and was advised they haven’t gotten to it.
Moral of the story is unless you bring it in first thing in the morning they will have it all day.
Items needed done: Nail in tire, balance and rotate tired, and oil change

I had been here before and didn’t have a problem, but the last time I went in for an inspection. The night before I had used my high beams while driving and everything worked fine. They told me I needed a new high beam light and I asked if they could show me. They wouldn’t let me in the shop to show my light was out. The guy scrambled around and got some kind of bulb to show me it was burnt out. I looked and it did look burned out, but then it had a GM Part number on it and I drive a Toyota. I asked to see the one from my car. He told me it was from my car. That’s when I pointed out that this had a GM part number on it. He told me this light must have been replaced before and lights can be interchangeable. If I left, I still had to pay for the service and then I would have to go and buy a new light (that I didn’t need) and go have it reinspected. The total came to $ 74.00. I checked two other places for the bright beam and it was $ 7.00 to $ 9.00. It’s the old bait and switch at this place. They may have made money this time but never again.

Manny is the best! I don’t know diddly about cars so it’s nice to someone like Manny that will shoot me straight and give sold advice about what should be done to my car. I’m a big fan of the team at this location.