Firestone Complete Auto Care

Maurice, the supervisor, is one of the nicest and most professional people! He went above and beyond to help me fix a major issue with my car!
I highly recommend this Firestone location!

I think this place is very suspicious. Last night at dinner my friend told me a suspicious story about a Firestone in Houston and I shared my story. See my video.
On a previous occasion the day after having routine maintenance done at this Firestone my radiator busted. My friend who is a mechanic always double checks their work. I hate to say it but you need someone to double check their work if you go to a Firestone. I think there are a lot of criminals amongst their ranks.

They will milk you. I tried to get an inspection and they want to sell me 4 tires and replace a bunch of things. They kept my 40 $.

I love Robbie and Jenny. They both are so great at customer service, going above and beyond! I never feel taken advantage of, and any minor issue I might run into, they find a way to fix it. Today it was Jenny; I was unhappy about something I was being charged for that should have been under warranty, but by a technicality, it wasn’t. She still took very good care of me, which definitely means a lot because I was upset enough to get the work done elsewhere. It’s how you resolve an issue that really shows how much you care. Thank you!

Great service. Works hard to earn your business. Diagnosed and repaired a lingering issue that other shops couldn’t figure out, and didn’t charge me. Was honest about the status of my tires and didn’t pressure me into replacing during service. Seems like a great, trustworthy shop.

This place is far from trustworthy!
I went in with a flat tire that had a screw in it.
They first tired to charge me 35.00 to fix it first but was able to get them not to charge anything.
So I said ok I will pick it up once I get off.
They called me about 30 minutes before I was leaving for work and they said the inside of the tire was scuffed and couldn’t be fixed. But they could put a new tire on there for about 108.00(40,000 miles) I said no thanks, IF I buy one i need to buy two or the tread does not wear properly… They said well we cant patch the tire or it will blow.(this was back at the start of July)
I took my car to another tire shop they fixed it and it is still running perfectly today!
I would recommend going to AAA Discount Tire & Auto Care of 14^th street in Plano over.
I would give them a zero if I could.

Trustworthy and honest car repair center and it all starts with the manager, Robbie. I took my vehicle in to check on a noise I was hearing and a slight vibration I was feeling. They diagnosed the repairs and two days later I brought my car in to get fixed. Since I had to drop the car off, Robbie even had a shop guy give me a ride to work. After the repairs were finished, Robbie actually admitted to ordering the wrong part (under charged by $ 400) but didn’t charge me anymore than he originally quoted me. You just don’t find many auto shops that will do that.

I needed to replace my front brake pads on my 2008 Nissan and decided not to go to the dealership because Firestone had a better deal. Robbie, the store manager, took great care of me and did a great job explaining what needed to be done. I had my back break pads replaced last fall at the dealership. He and his technician noticed glazing and offered to turn my back rotors free of charge. I definitely plan to frequent this location more often with other service issues. Overall, my experience was pleasant and I’ll be coming back.

I was SO impressed with the service. I had a flat, got right in on a Saturday, was greeted in the parking lot to discuss the issue. He looked briefly and said «Oh we can fix that!». He rolled the tired in, screw included, and asked an associate to write up an free tire repair. Good business. They know where I will be coming for all my car problems now!

I was wondering who would get my first 1 star review, and too bad you can’t award 0. The reward goes to Firestone @ Preston and Summerside.
So what deserves the worst possible rating?
When you buy new tires you always have the option to purchase a road hazard plan, so you can get patched or whatever if you pick up a nail, or screw among other things. Sounds like a good idea to me, especially in the Big D.
I noticed I have picked up a screw, and I’m thinking to myself «So glad I have road hazzard!» Here we go to Firestone.
Drop off seemed smooth, no problems there. I was told 45 minutes to an hour wait… the shop seemed a little busy so I figured no big deal.
Nearing the end of my hour wait, I was then called by the associate at the counter and informed that I have a nail in 2 tires, not just 1. No big deal I have road hazard right?
Appearently not I’m then informed that they can’t fix the tires, and that I would have to buy new tires. I was offered them at a pro-​rated price since I had road hazard, $ 62 a piece instead of $ 70… WOW what a pro-​rating considering my new tires they couldn’t fix, only had about 6,000 miles on them.
I told them to forget it, just give me my vehicle. I’m then informed that they can’t give me my vehicle. They’ve already removed the screw and I would absolutely have to buy tires to leave.
I’m pretty sure I called the guy a S.O.B. at this point… It was well deserved however. I told them to put the spare on my vehicle and return it to me, and to return to me my other tire weather it could be fixed or not.
(Would you believe this dude tried to sell me other services when he gave me my keys.)
By the way I went strait to Auto-​zone, purchased 2 tire patches, jacked the car up, patched both tires myself and put them back into place… 17 minutes! 17 minutes and I satisfied my needs. I’ve been driving around on them for 2 days now and not a drop of air lost.
The tire specialists on the other hand:
–They wasted my money!
–They wasted my time!
–The sent me away in far worse condition than I showed up in!
Congratulations on the Extra-​ordinary service Firestone gets awarded ! orange star!