First Call Plumbing

Unprofessional and disingenuous. They will, admittedly, overcharge their customers. And, it is their philosophy that it doesn’t matter what the job costs, but rather how much they can extract from the client. Their service «pro» replaced a 2 inch piece of ½ inch copper pipe in under 30 minutes and charged us $ 1500. I complained to a manager, and he agreed that their plumber had indeed over charged, and that a refund would be sent. Several weeks later, and no refund, I was told that the plumber no longer worked for the company, and that the refund check got mixed up in the office. Several more weeks, still no check, and a new manager told me that the previous manager was talking with is no longer with the company. And it was the new manager’s opinion that $ 1500 was indeed, fair. No invoice was provided, and no details of the charges given. I was also told by yet another manager that the plumber that over charged me is in fact, still working for the company. Apparently lying is common practice within this office. It’s the same office that provides support for the electric and pool service division of the company. Don’t waste your time with any of them. Learn from my mistake and look elsewhere. There are plenty of other service professionals in the DFW area that provide work at a fair price.

First call is sufficient, professional and has great quality of work. I would recommend them to anyone. They are very price efficient and timely. From the time you make your first call to the success of the service call is seamless

From start to finish it was a great experience, a very sweet girl answered the phone and put my mind at ease, she sent a guy over within a couple of hours, I was expecting the worse as far as money going out of my pocket, but, he was very helpful, kept me updated on all the steps and eventually I did not have to get a small loan to pay, thank you to all the people that helped! I would recommend your company to all my friends! From start to finish and in my pocketbook you guys are great!

Plugged bathroom sink drain. I paid the quoted rate. Stupid me. $ 412 for 20 min total visit. Tech was very nice and professional BUT never again will I call these folks. And don’t believe their service charge will be waived if work is done (ya gotta print off the supposed internet coupon).

If I could give no stars I certainly would. On Sept. 9, 2013 our hot water heater in our Ft Worth home broke. We called First Call Plumbing and they sent a technician out to our home very late that night.
To summarize, we paid for a new hot water heater to be installed. We were told we had to have a new inspection for the unit and we were charged for the inspection up front.
Every week we called to find out when someone would be to our home to inspect every week we got the run around. We were told that someone would be to our house later that week or that we would get a call back. Neither happened.
I finally spoke with Todd (the manager) and explained to him how I should not have made over 10 phone calls to get something resolved. He apologized and assured me we would be taken care of right away.
Weeks later we finally had someone show up to inspect and guess what… the job FAILED!
It is now Feb. 7, 2014 and I am writing this review as I continue to wait for Todd to refund the money we paid for the inspection!
Stay away from this company!

If there was a half star… that is what I would have elected for this company. Apparently… First Call Plumbing is franchised all over the DFW area. I used First Call Plumbing Dallas recently when a tankless water heater failed in our rental home. They went out (3) different times… and gave me (3) different explanations as to just what I needed in order to get this thing fired up again and producing hot water. At one point, they didn’t have the «special equipment» they needed to correctly do the diagnostics… as it was on another truck… and it would be $ 199. I felt sorry for my tenants after 4 days of no hot water… and wanted to act quickly… so I agreed. Apparently while one of the techs was standing in front of the unit in the basement… it began to rain… that is when he discovered that water was getting into the system from the outside vent. They concluded that hail had damaged the outer venting… and was allowing water to get into the pipes. The cost for repair was $ 800. Hmmm… the unit was a (5) year old Bosch that we bought for $ 1,000…so…what’s the point? I asked them for an estimate on a new install (we buy the unit-​and they install)…that was quoted @ $ 1900. Hmmm… all of the venting, and gas lines for the most part were already installed… so unless I bought a totally obscure unit where it would have to be reconfigured,…why would all of that need to be redone? (I was looking at a Rannai) I told them I needed to make some calls. I called Hayes Plumbing… a very reputable company that we use… who was just too swamped to get to it… but the owner found time to go check things out. His conclusion… he had no idea how $ 1900 would come into play on an install… he said he would get to it… but not for a week. I then asked my contractor who installed it (but was out of town)…to give me a referral. He gave me Speck Plumbing’s number out of Dallas. Trevor Speck went to the house… and in 2 hours… the water was removed from the intake pipes… and the unit fired back up. $ 150 was the bill.
Wow…was I ever going to pay $ 1900 for a new install that my contractor originally handled for $ 300 (who could build a house from the ground up) …no. Was I going to pay $ 800 to fix a unit that cost $ 1,000 (5) years ago… no…will I ever use First Call Plumbing again… absolutely not. They might as well answer the phone «Hello, First Call Plumbing, how may we rip your face off today?»
Also note: They recommended Eternal Tankless Water Heaters when they quoted the $ 1900 on the install. The parent company is in Garland, Texas. I found them via a google search… then went to amazon… and 9 out of 12 reviews on Eternal Tankless were blatantly negative. One star. Beware here as well.

These guys offer to come by and provide a «FREE ESTIMATE»… the trick is that they are more than twice the price of other plumbing companies (I contacted four companies for bids). In addition, they told my wife that we had several water leaks and that the repair would take at least four hours!
It actually was only one leak and it took 45 minutes. I had estimated it to be a one hour job! These guys are snakes in sheep’s clothing.
KSW