FLOSS Dental

I sincerely love this Floss location! I definitely think it’s the best one here is Dallas. I came here a few months bank for an emergency dental procedure. An extraction and oral surgery. Dr. Nunez and staff were amazing! They truly made me feel comfortable. I’m very fearful of the dentist and they were very great about handling me with care and making sure I was doing ok. Julie was really stellar, I had a breakdown after my surgery and she was just so sweet and comforting. I was just so worked up from fear and discomfort from bumming wearing off. She made sure I was ok to drive after calming down and was just very concerned. I really appreciated her. She helped me so much more than she knows. Thank you Floss Park Cities for going above and beyond for patients.

I was beyond impressed with my experience at this doctor’s office. Office is great and staff is wonderful! It was my first appointment meeting Dr. David Nunez and I was completely blown away by how helpful and kind he was! He was really knowledgeable and made me feel comfortable throughout the appointment! I would highly recommend him and his FLOSS team!

The staff was very friendly, however I cannot say it is the best dental service I have ever had. I recently moved to the area and needed to find. New dentist for my cleaning. My initial visit yielded a need for two filings… I came in a few days later go get it taken care of. I believe I may have been given an injection before my mouth was numb because it hurt A LOT! I’ve had shots before, but nine hurt like this.
The assistant kept asking me to open my mouth wide and I physically couldn’t.
After the numbing wore off, I could feel the fillings. I think one may need to be filed down since I cannot completely bite down.
Not the worst service, but definitely not the best. I’m on the fence about coming back here to continue my dental treatments

Great place. Easy to get into. I loved how nice the staff was to work with. I would recommend to anyone! I had a great experience!

I have read all of the reviews of this location, and I must say I am shocked by some of the negative reviews. Since having a horrible experience as a child with a dentist who slapped me across the face when I yelled out in pain, I still do not enjoy going to see the dentist. A week ago I started experiencing severe pain in one of my back teeth. The pain was so bad at times that I could barely function. After arriving back home on Monday afternoon I started calling around to different dentists to see who could fit me into their schedule.
The Floss location at Lovers Lane was by far the most friendly and accommodating office I contacted. They were able to get me in first thing the following morning.
Upon arrival the staff was extremely professional and so friendly. After filing out my paper work I was immediately taken to the back where my x-​rays were administered by a very friendly assistant. After waiting maybe 2 – 3 minutes Dr. Motl arrived to tell me that the culprit was my wisdom tooth and had caused an infection. She immediately prescribed an antibiotic to stop the infection and some medicine to help deal with the pain.
Dr. Motl explained that they have an oral surgeon who comes onsite once a month and he would actually be there that Friday. The office staff worked with the surgeon to fit me in, as his schedule was already booked. When I got to the check-​out counter, the office receptionist informed me that the whole visit was covered by my insurance and she offered some comfort around my upcoming surgery. She herself had her wisdom teeth extracted by Dr. Carmichael and she said he was amazing.
On Friday, I arrived for my scheduled wisdom tooth extraction (all 4 of them) and had not been in my waiting room chair for more than 2 minutes before I was called to the back to start prepping for the procedure. Every person on the staff from the receptionists, the dental assistants, to Dr. Carmichael himself, were amazing. Any fear I had going into the surgery was immediately set aside as they were by far the most friendly and professional staff I have ever met.
After the procedure, I was completely out of it from the sedation, but my best friend was there to take me home. My friend said that he has never met such a friendly staff and that everyone went above and beyond to ensure he had all of my care instructions and that if anything came up we had direct access to call the doctor.
This whole ordeal cost me less than $ 300 out of pocket, which was amazing considering I had sedation and all four wisdom teeth removed. I am so happy I chose this location and I am looking forward to making Floss — Lovers Lane my regular dentist.

Really nice facility, too bad it’s under horrible management.
Had two veneers put on my front teeth (one kept chipping and I wanted them lengthened) for $ 1000 each about a year and a half ago. This was obviously supposed to be a long-​term solution to the chipping and for aesthetic reasons, so I paid for them out of pocket as a 20 year old, which wasn’t exactly easy.
While the process was long, expensive, a bit annoying, and painful considering the multiple times of being jabbed with a bunch of needles in my gums, I was very happy with the result.
However, about 2 weeks ago, one of my veneers came loose out of nowhere. Mind you, I’m very careful with them and avoid using them, so this was random and without a real cause. First thing I did was call Floss, which didn’t answer (on a weekday morning) so I left an in-​depth message.
One week later and no one had called me back — annoyingly unprofessional.
Finally get a hold of them and come in today to try to get the veneer re-​cemented, but upon further examination, the veneer had a tiny chip on the back and they said that it could not be used any longer because it wouldn’t be good work and could gather bacteria. Whatever, that’s fine.
Then the receptionist comes up to me with an estimate for a new one — — wait for it — – for $ 2000, TWICE the amount that I had originally paid for their apparently shoddy work.
Obviously, I tried to keep in my frustration and explained that this was a bit absurd, that they should recognize that their work was clearly not done correctly for it to fall apart so quickly, and that there is no absolutely no reason I should be expected to pay twice as much for a new one that shouldn’t have been necessary.
She went to talk to the office manager, then came back saying they could do $ 1500, but since I hadn’t «come in for a cleaning lately, (they) have no way of knowing what happened». I have no idea what happened either, so how would this have really made a big difference?
This became their reasoning for trying to get more money from me after already overpaying them for what was supposed to be superior work and going through the initial time and work for them, finished off by the hassle and worry of losing my front tooth.
They were completely unapologetic about any of it and continued to try to blame it on me rather than accept that the work obviously should have been done better, even citing that a lot of dentists don’t guarantee veneers because they do this sometimes. Yeah, I’m sure that there are plenty who don’t, however the one at YOUR office who worked on me told me they were really the only long term solution (as opposed to just adding enamel to the chip) and should last me for a very long time— his estimate being around 10 years or longer.
Literally everything I was saying they just deflected and said something with little relevance like a broken record, because they knew they were wrong and lacking a correct argument.
Needless to say, I walked out.
I’d rather pay any other practice to fix their crappy work than pay another penny to these a*******

I wrote a review for the Preston Hollow location, but it is not showing up there? I see it has closed, so maybe that’s why it’s not showing up. My experience there was horrible, absolutely horrible. I made appointments for myself, my daughter and myself. Before we even got in, there were several scheduling problems. As in we all showed up and they were unable to see us. They were not apologetic about this. This should have been my first hint not to return, but unfortunately we did. I was surprised to find out I needed a root canal and they wanted to do it then. I agreed. When we went to check out they told me I owed almost $ 2,000 AFTER my excellent dental insurance was applied!!! I was shocked! But what could I do? They had already done the work. When we questioned them about the outrageous price, they said it «matched the neighborhood»… Meaning they charge too much since they are in an expensive area!!! When we called my insurance we learned they did extra x rays and procedures that were unnecessary and not what I thought I agreed to. I left with a temporary crown and immediately had trouble with it. I called and called and called with no response, I even called the Lovers office and they wouldn’t call me back. I finally went in and demanded to be seen. Sure enough, there was an issue with it and they fixed it. After I got the root canal, I still felt pain in that tooth. I called and told them this. They rudely dismissed me and said there was no way, because they had killed off all the nerves. Here I am still with increasing pain in my tooth and jaw. I now have to go find another dentist and pay them to fix this. It’s not fair. Do not go here! They are poorly managed, are sneaky on the financial end and do poor dental work.

I was so disappointed to leave my good dentist to this one just because they were closer to my house. I was interested in their free zoom whitening. So, I went in for a cleaning & low & behold, I was handed 2 sheets of papers with lists of work that needed to be done to my teeth … never in my life have I been told that much work needed done. And they try to brain wash you by making you feel «okay» about the list of procedures that are needed by marking out some of the costs and barely lowering them. — I let a dentist who isn’t even there any more put a crown on a tooth that had been aching. The dentist basically looked at me and handed me off to her very young man assistant who didn’t put the temporary crown on strait, it got lodged, thus he had difficulty getting it off. He tugged at it and tugged at it and tugged at it forever… I was literally shaking in the chair, palms sweating with tears in my eyes. He did FINALLY get it off and was able to then put it on strait. well, I had to wait up to a couple of weeks before the permanent crown came in… during that period, I lost SOOO much weight because I couldn’t eat due to extreme mouth pain because the temporary tooth was WAY too big and was not the right size for my mouth. It was absolutely dreadful. So, they had me go back in to saw the temp down a bit… a completely different dentist was working that day when I told her it still felt too big after it got sawed down… She told me to GET OVER IT!!! — like, she didn’t believe me OR thought that I was just trying to complain or get attention or something!!! When I was finally able to go back in to get the permanent tooth, the dentist actually performed this procedure. I told her about my experience w/​her assistant & she apologized for not being there & promised to not leave my side that time … well, she should have done that the first time … Not to mention, the permanent crown that she put on was BRIGHT white and did not match any of my other teeth at all. She told me that was ‘normal’ — that they make it lighter to give it room to fade??? … well then, why did my former good dentist that I use to go to give me a crown that literally matched all my other teeth, the day it was put on??? I felt like this lady at Floss treated me like I was an idiot — as if I’ve never had any experience w/​dental work… I have been to SEVERAL dentists in my life … SEVERAL and this is the only practice that has ever made me fear for my life… the first one who has ever put tears in my eyes (and yes, I’ve had crowns and root canals by other dentists at other practices) and this practice at Floss is the only one who has ever made me leave wanting to head for the hills and never look back. … If this is the price I have to pay to get free zoom whitening, I’d rather pay for the zoom whitening at a better dentist and not fear for my life. Also, my husband and I have noticed their high turnover rate… you barely ever see the same employees or dentists. It just sux overall… Oh & not to mention, the tooth that I let them crown, hurts again, but I will go to my former, good dentist in uptown and let him fix it. Needless to say, I cannot bring myself to go back… I went back to my good dentist in uptown with my tail in between my legs informing him that I am sorry I ever left in the first place.
Dear office lady who will read this, please do not give me the corporate lady’s email to write. I already had to have the office credit my insurance once, but I had to call SEVERAL times before it actually got done. I had also emailed about it w/​no response. The last time my husband went in, he got so upset w/​the poor quality of service, he left before allowing them to do anything & we still received a bill for the services that WOULD HAVE been performed. I of course called, was told I would be called back — was not — so I called again and would not hang up til they erased that charge and set our account to 0… This is all I have to say. I do agree that your office is clean and pretty and you don’t make your patients wait long, but I’d rather wait an eternity before ever setting foot in your nightmare again. :(… and trust me, it takes A LOT for me to write such a bad review.

When I began with Floss in January 2012, they had a great friendly staff. I actually didn’t mind going to the dentist! Since then, they’ve had a management change and now it is absolutely HORRID. The staff is inexperienced and completely uncaring for their patients. On 3 separate occasions, they scheduled me for an appointment but there was no work to be done, with no apology for wasting my time. By the 3^rd time, I switched to Lemmon and love it there so far. DO NOT GO TO FLOSS DENTAL LOVERS LANE.

At first the place seems nice. Friendly staff. You get a tour from a smiling young dental assistant. But from the second the dentist sits down the upsale begins. From a tooth brush to 10,500 to fix for teeth. All I wanted was to get a chipped youth fixed and they wouldn’t do it for the fear of losing the future venire revenue. So now I have to take another morning off of work and go somewhere else to try and fix this stupid chipped tooth.

The problem is that in the last 12 – 14 months of visiting Floss, I have been seen by 4 different, beautiful and very, very young dentists. Is this a place where hot young new new dentists get hired? What about experience? I’d take experience and average looks over no experience and great looks! Today my young Dr. looked 17 years old, I am not kidding, I felt like leaving and got nervous about my procedure! Every time I come in, one of the hygienists makes a comment about my handbag or shades! Very materialistic, they all sound like Barbie dolls and valley girls: «like, umm, sure» giggle… The work is average but feel like I’m around high school and college girls…

If I was able to put a half star I would. I should have listened to everyone when they said not to go to Floss Dental. I went in for a crown, 3 hours in the chair and 7 shots of Novocaine Dr. Hefton could not find the spot to numb me so she said I had a high tolerance. Okay I bought into that. Next day I went in because she molded my tooth wrong and couldn’t bite down without hitting that tooth. Another dentist was there. She gave me one shot and my entire face was numb. She did a great job numbing me and filed my tooth down.
Went back to get my permanent crown in, not only was color of the crown completely off, she sanded my tooth down so far you could see through my filling at the bottom. Finally I went to Dr. Herzog and asked him to fix my tooth. He refitted me with a temporary. Fifth visit, they can’t get the tooth off, now he is saying I need a root canal. He said he would take care of me and send me to the best specialist he knew, which of course was another Floss Dental. The other dentist took care of my root canal and fitted my tooth. Before I left they said I owed $ 250. «Say Whaaat.» I should not be paying anything. I didn’t get a reschedule to see how my tooth was or anything.
I called Floss Dental to speak to Dr. Herzog because the crown was hitting the top of my tooth creating lots of pressure. It’s been a month no call back after calling twice and leaving messages. Two days ago my tooth falls out of my mouth and I get a huge abscess. I went to a different dentist and he told me I needed a new crown and this was not good work. I have been to Floss Dental 6 times with 20 shot injections in the same area. I don’t care how sweet, comforting and patient you are. This is malpractice! They have to be super nice to compensate the horrible work.
Trust me — this is one dental experience that will leave you screaming… and want to run out the door!

Another successfully painless cleaning. (I could get use to painless dentistry. the last place I use to go to was a nightmare [I’d come outta there looking and feeling like I was a human pincushion] for like 10+yrs).
The staff there know what their doing for sure, everyone I interacted with was über nice and knowledgable. After my cleaning I had a impromptu root canal I did after the cleaning (holy shit that was painless too! whoooa, I was a huge pansy about it too :/​at the beginning). A few days right after getting a root canal the part right above my gums stopped hurting.
Anyways… Just a FYI for all of you people who need to get a root canal, I recommend you get one here if you can. I also recommend… staying away from eating anything CURRY related when you have your temporary cap in place, because it turns a nasty shade of yellow, which is a bizzle to reduce. i’ve kind of submitted to not smiling for 3 weeks until I get another cap thing.
ughh damn you curry, why must you be so tasty.

Okay so maybe the fact that I didn’t have to pay one red cent for my checkup today has me in a state of euphoria but I love this place. Was in and out quickly with great service. Answered all my questions and let me get on with my day. Thanks FLOSS! I’ll see ya in 6 months.

Very professional and friendly. I was very comfortable with the procedures and they really work with you on payments and getting you everything they can from the insurance companies. They also really seem to have your best interest in mind. I had a beautiful crown made for my front tooth — which was pretty scary — but they did a great job and you cant even notice its a crown. Will definitely continue to be a patient at Floss.

After going to a couple of other dentist in the area I tried Floss Dental since they are in network for my insurance. Very professional and friendly staff. Consistently get me in within 10 minutes of my appointment and work with me if I need to reschedule, which can be pretty often and they do this with a great attitude. During a longer procedure the staff made sure I could see the television had a way to call them if needed. They also checked on me frequently. The practice manager did a great job of showing what insurance would cover and what I was responsible to pay and was very helpful in the process. Discussed dental plan of care, cost and need to have service vs optional services. I was very pleased with the dentist and came away with a high degree of confidence that she is highly skilled and that I was getting first rate dental care. Dentist takes her time and explains what she is doing. Very gentle, which is one of the main things I am looking for in a dentist. I highly recommend them.

I am the person that does not like the dentist and let me just say that the fact that I am writing a review about a dentist is shocking to me. They were great from the moment I arrived until I left. Service was fast, friendly, and I felt like they really cared about me and my teeth. If you are in this area and looking for a dentist, go to Floss for sure.

Excellent service and have never waited more than a minute to be called back! Advanced technology, warm staff, and quick yet thorough service makes for a great trip to the dentist!!! Highly recommended!