Being a normal guy I don’t go around getting jewelry appraised very often so this was a very new experience for me. All in all, they made the process as smooth as possible. They do not keep the article, it’s returned to you while you’re there. You won’t find this place advertising because all their work comes from referrals which means they’re clearly doing something right. It’s tucked back inside a professional complex with a very secure and well operated feel to the place. I took a ring in for an appraisal for insurance purposes and got very classy professional service from the staff and the owner. I met with Patti herself and she was extremely knowledgable and friendly.