To the point: — Professional(office staff and doctor) — Great Bedside Manner(not snooty) — Seemed very knowledgeable — Very Easy to make an appointment — Surgery was easy to schedule and facility used was great! — Positive attitude/sense of humor is always nice! — Dog in office is a nice touch The only issue is trying to find out what to expect post-surgery, but I think he wants most people to call and ask any questions. Now I know what to ask at an appointment before surgery. Ha! Lesson learned.