Hance Paint & Body Service

Hance’s Uptown Collision Center is one of the best auto body shops Dallas has to offer. I took my Nissan Altima there for an estimate to fix a big dent from a client backing into my car. They were very professional and were willing to help deal with my insurance.
They’ve been around for 50+ years and it seems to me like they’re really a staple around their neighborhood. Plus, if you have any car related questions at all, they’re more than happy to answer them.

This body shop has to be the best in Texas! I have never dealt with filing quotes from an accident before and they were so helpful. It was very easy and pleasant considering dealing with car accidents is never a pleasant situation. Jon was so helpful, knowledgable and honest. He even offered to put on my new license plates. Overall, GREAT place and I highly recommend it!

Absolutely hands down the best experience I have ever had having my car repaired. The estimate was accurate and fair. The car was ready on time and returned to me looking like it did the day I drove it off the dealer lot. As long as I live in Dallas Texas this will be only shop I take my cars to

This was my second trip to see Rob and my second time being rear-​ended. This time my car was totaled. Rob was helpful with his advice about the value of the car and he switched out the tires so I could keep my better ones — for a small fee. Rob is always courteous and professional, as is his staff.

If I could give them 10 STARS, I would!!! I accidentally backed into a concrete pillar in a parking garage and did a pretty good number on the rear of my Escalade. It damaged not only the bumper, but dented and creased the lift gate. Sigh… this was gonna be expensive and it was going to come out of my pocket :(
Just to get the very «worst» case scenario, I went to Sewell Collision first. Out the guy came with a 3 page list of necessary parts and repairs. The tally? $ 3600 with a LIKELY extra $ 775 of unseen damage that was suspected. I was in total shock :(((
Sure, an independent body shop would be less but not a whole lot, right? WRONG!
I took to Unilocal for a little advice on a decent and honest body shop and also near where I live because I was trying to avoid getting a rental car. Hance had great reviews and was only 3 miles away…
I walked in and asked for «Rob» per the reviews. We walked over to my car and he looked it over. He said I needed the whole bumper replaced (which I already knew was the case) and he asked if perhaps I’d like to just have the lift gate buffed out instead of removing the whole thing, repairing it, and repainting it so I could save some money. I said no lets just get it all done right. I appreciated his suggestion though… Then we went to his office where he started to price the parts for the repairs. While he was putting together my estimate, he told me that he can get genuine parts directly from GM and that they will price match AFTERMARKET parts! Music to my ears :))) I mean wouldn’t a shop normally charge you the «genuine parts» price and put aftermarket on your car so they can line their pockets? I was feeling hopeful for the first time since the mishap.
After a few minutes, Rob gave me an estimate for $ 1900… almost HALF of what I was quoted at Cadillac… He penciled me in for a 3 day repair and I went on my merry way. On the 3^rd day Rob called and said he found a problem with my backup sensor that he had not anticipated. I knew there was an issue because of the error message on my dash but I thought it just needed resetting. He said the part would be about $ 200 but they’d try to fix it and needed one more day. I called the next day and my car was ready to be picked up. Rob said that the car looked great and he was able to repair the sensor issue (which btw, was NOT in the original estimate).
My car looked absolutely brand new and they returned it spotless! They did a perfect job and it looked amazing! Aaaaand the bill was the EXACT amount originally estimated… Unheard of, right?
I was so, so, so, thrilled with this shop, the prices, the service, the EVERYTHING! And whoever had a problem with Michelle must have had their own attitude because she was a pleasure to deal with too :) Kudos to this body shop… I just can’t say enough about their greatness!

Since the other brave reviewer here was marginalized over his lack positive reviews, let me chip in. I saw criticism over his 1-​star review, but it clearly indicates that a person would not come back («Eek! Methinks not.»). Also, I noticed most of these reviews are from Unilocal accounts that wrote less reviews than fingers in one’s hand. Perhaps these same individuals were given those aforementioned good deals or free service in exchange for an equally friendly review here. In any case, my experience was lame. If reading further is too much, just refer to the photo. It says enough.
That woman servicing the main desk (Michelle) is quite a piece of work. She was extremely rude with eye rolls and sarcastic inflections over the phone. This is a business, inherited or not, like all others and it needs to be treated as such. She even refused to acknowledge or apologize over a particular matter that greatly inconvenienced me. That experience was the direct antithesis of the inflated pledges of keeping the customer informed and happy.
The job itself can be done at so many places, it’s not rocket science. Pick another place if you don’t want moodiness, entitlement or absenteeism. I should have used one of the companies offered by my insurance but opted for this place due to perceived convenience. I was wrong. Now I’m out of my insurer guarantee.
Notice I’m not name-​dropping another place. Just conveying my experience.

I went to Hance’s after having my vehicle repaired at another Dallas bodyshop where the repair work was not completed well to say the least. Rob and team were extremely helpful with determining what needed corrected and also coordinating with my insurance adjuster to make the process as smooth as possible. They were able to get me in and out in the scheduled timeframe and did a great job with making corrections to my vehicle. They were a pleasure to work with, were very honest and up front about what they were able to do for me and I would highly recommend them!

I needed to replace the passenger side mirror of a 2013 Mercedes C Class (holy crap the parts are expensive!). It was involved in a minor accident, but there was enough damage to crack the mirror and leave it useless.
I called the dealership and got a quote for roughly $ 1400 for parts and $ 300 for labor. So I turned to my good friend Unilocal and found Hance Paint & Body Service on there. I also found Excaliber Collision Center and Glass Cars (they had the most reviews on Unilocal). I made an appointment with each of them to come in one day. I went to Hance first and met Rob. He looked over my car and gave me the same quote for parts (around $ 1400) because he has to order directly through the dealership. But then he sat down with me and did some online researching. He gave me a lot of websites where I could order the parts from and bring them to him. So that is what I did and now the mirror is brand new. I was so comfortable and pleased with him that I ended up not going to the other body shops.
In the end I paid around $ 600 for parts and Rob charged $ 100 for labor. And these were not used parts. They were brand new OEM parts from an actual Mercedes dealership in other parts of the U.S. It was just cheaper online from the websites that Rob knew about.
Very honest person who is not going to rip you off and take money from you. He didn’t have to go through all the time and trouble looking up parts on the websites, but he did. Hopefully I won’t be needing future body work on our cars, but if I do, I’ll be going here.

5 stars, 5 stars! I stopped by to get an estimate on a big scratch on my car, and boy, I’m so glad I did! Just had to write up a review for Hance: D
After a short wait inside, a nice man walked out to my car with me for the estimate. He rubbed the scratch a bit and told me to wait for just a moment. Less than a minute later, he came out with a cloth rag and some magic potion and rubbed out most of the paint scratch! He recommended me to get some manufacturing touch-​up paint from the dealer and cover up the few minor scratches left, instead of opting for painting the bumper (which he estimated to be $ 450). He encouraged me to visit again if I ever had another job for them, and a handshake later, I was on my way.
I’m sold! I went to another location before visiting Hance’s, and the worker there took a cursory look at the scratch and gave an estimate. I love how the man working at Hance took the time to kneel down, work on my car, and answer my questions (for free, all for the love of cars!)– super friendly and genuinely honest. If you ever have a paint job to do, please visit Hance to see what they can do for you :)

Took my car into Hance’s today. The staff were all very nice and extremely knowledgeable, and they resolved my car’s issue quickly. Great people, great service, highly recommend!

Hance was recommended to me by my boss who had some work done there on his car. I met with rob about my brand new 2014 FRS, he was so honest about the amount it would cost, just extremely straight forward. And I hate to say it but as a female you are terrified to deal with car issues because men tend to just walk all over you because you know either nothing or very little. Rob was incredible and I would suggest him to any one who has car issues.
He kept me up to date about every thing with my car repairs and let me know exactly what I should expect.
I hope to not have to be back any time soon, but if I have to he has my trust.

I was planning on taking my 2009 Honda Fit for a small pain chip fix after the December ice storm had me sliding into a metal pole in my apartment parking lot. I wanted it freshly cleaned before I took it in, so I went to the closest car wash… The car wash broke the lever that moves the driver’s seat forward and backward — it was stuck in the closest possible position. I could barely drive it off the lot and my 6′ tall husband could even squeeze behind the wheel. I took it to Hance for both problems because they do both body and repair work.
Rob, the manager, spent 45 minutes trying to get under the seat to see what they’d broken (the position of the seat was covering up the screws to take it off) and I walked away with a rough estimate. I had to get one more estimate per the car wash company but no one else would even give me a ballpark without charging me to get the seat off.
He told me that 1.) my little paint chip would cost a decent amount of money based on position and the fact that it was dented. I could get a $ 20 small bottle of paint from the dealership and in Texas weather, rust wouldn’t be a problem. 2.) He did a quick and easy fix on my seat that cost less than the estimate.
Service was amazing. Product was amazing. My life would be easier if they were open longer hours so that I wasn’t rushing after work, but they want to keep it a small business, which I appreciate.

I took my Jeep XJ Sport 4×4 to Hance Paint & Body after it had been keyed on the driver’s side from front to rear by some punk. Rob explained to me in detail the process that they would take to repair and repaint the area that was keyed. I received my Jeep back from Hance before their promised scheduled date, and the repair was very well done. The new paint was the right shade of black, and it was blended perfectly with the rest of the Jeep. They did an outstanding job and I would def recommend my friends and family to bring their car to Hance for any repairs. Thanks again, Rob!

Very happy with the service I received on 6÷4÷14. Got some dents repaired and my car waxed/​buffed. Looks like a brand new car and done for a very reasonable price.

Came to Rob to talk about a deep scratch and some door dings on our 2012 Nissan Armada. He quoted me the cost to fix it, but began asking detailed questions about the ownership of the car (it’s a lease) and our satisfaction with the vehicle overall.
Long story short, he declined my business because he did not think it was worth fixing the car and recommended a few vehicles that would probably fit our needs.
This is an incredibly honest and forthright business owner, and while I cannot directly comment on his quality of work, I would have zero hesitation recommending him to anyone and will definitely bring him my business in the future.

The guys here are so nice and they are literally walking distance from my house.
They do it all here and with all of the luxury vehicles in their lot, they must know how to do it right.
And because they are stowed away, nestled into a quaint little area, they are easy to get to and easy to get out of. And with mild traffic.

I emailed photos to Hance and got a fairly quick response from Rob the General Manager and VP with a decent estimate, asking if I could bring it by for a real inspection to get a more formal quote whenever it suits me.
After checking around a few other shops I decided to go with Hance as it was the most convenient location to me and the reviews here on Unilocal indicated a very professional crew. Upon arriving Rob looked my car over and gave me a very detail explanation of all the work that would be necessary (it was a decent sized scratch I was fixing on the passenger side) and the formal quote wasn’t far off of his estimate.
The timing worked out as it was expected to need a week and I was going to be out of town for that long. I received email updates as requested by the end of the week with progress reports.
Everything went smoothly and nothing went over the predetermined estimate. I was very impressed with the operation of the team and would highly recommend them to others looking for some car work.

I’ve been doing business with Hance Auto Paint & Body since 1981. Fortunately, I haven’t required their services too often.
However, they never cease to amaze me with the extremely high quality of work they perform and, the extremely reasonable prices they charge.
I recently brought my 2011 Lincoln MKZ in after a particularly nasty collision where I was badly hit on the left rear side.
Rob warned me, due to where I was hit it was going to be a difficult job. But they did a masterful job of repairs and painting.
My car looks brand new again. And, they actually charged me less than the original estimate!
If I could, I’d give Rob, Michelle, and the entire crew at Hance, 10 well deserved stars!

I highly recommend Hance for honest pricing and excellent work.
I recently took my truck in for repairs from last year’s hail storm (yes… I know long do you need to wait?). Rob gave me good advice on what to repair and what to ignore to save me $$$ upfront. After the truck was repaired (expertly), it turned out that his dent repair guy charged less than originally estimated and he passed the savings on to me. Can you ask for more? Oh, yes you can… the truck was ready a day early.
This is my second pleasant experience with Hance, the first being back in the 1990s, which is why I came back this time.

Unfortunately I’ve had repairs done 4 times, but fortunately all 4 experiences with Hance were awesome. I was surprised no one had written a review since they have what I would refer to as a religious following.
The guy at the Progressive Claims Center asked me where I wanted to have the repairs done and when I said Hance he immediately chuckled and said he could have guessed. He mentioned that he had been working in the business for 10+ years and had seen more people request their car be repaired by Hance than any other shop over the years.
Honesty, hard work, high quality… what more do you need?