Hillcrest Medical

I came in after an accident to be checked out. My family doctor is still located in Keller and I didn’t want to make the 45 minute drive yet again. I made my decision based on the great Unilocal reviews that Hillcrest had and I was not disappointed! I saw Shelly Tomlin, the FNP, and she was amazing, super caring and very thorough. She sent me for an MRI and was sure to follow up with the results herself in less than an hour. I ended up having a few additional questions the next day and she was happy to jump on the phone and ease my mind. I am happy to say I have found my new doctors office in Dallas!

Was seen at my apt time, examined and treated in 30 min. I was feeling better in 12 hours, able to return to work in 48hrs. I will be returning to see Dr. Padilla!

Came here for some medical care and wow… amazing experience! Everyone was so helpful and friendly and despite being a walk-​in, I didn’t have to wait much as they seemed to run things very efficiently and got out in less than 20 minutes with everything done.
I highly recommend this place!

I have been going here a few years. Dr. Padilla is very intelligent and caring. Best Dr I have used. The staff is good too.

I am so happy to see this office for our regular medical care. Dr. Padilla has a vast knowledge of so many things and takes the time to get to know our family. The staff is always friendly and helpful. It doesn’t take two weeks to get an appointment, and it is fast and efficient.

I took my daughter to Hillcrest Medical yesterday and just wanted to say it was a GREAT experience. The staff was extremely friendly and caring and had us in and out quickly with easy instructions on getting her well. She just started at SMU so I’m very grateful we’ve found a place she can go near by when campus medical is closed that was this nice.

Great easy in easy out treatment… no frills medical attention. «Treat em and Street em» I’m a guy I like that.
I was sick for a week and it wasn’t going away, Dr. Padilla checked me out, showed me what and why was wrong gave me a script and off to CVS
If you have a real problem you might want to go to the hospital or a PCP
I would go back

Love this place they got me in and out within 30 minutes! Always a nice and helpful staff. Can’t say enough good things about them!

I am not sure how to rate him. I liked him in first visit but he is never ready to take phone or listen to me. He just looked at MRI report notes and said all fine but i still have pain in my knee. He is never available to talk over phone and his assistance said go to specialist. We can’t help you if it’s still hurting. I am disappointed.

My gf spoke very highly of Dr. Padilla and after a recent visit, I concur.
His staff was friendly and able to fit me in without an opportunity.
Dr. Padilla is extremely knowledgeable, kind and you can tell he truly cares about his patients.
In all of my years visiting a doctor, he’s the FIRST to call me the following day.
Thanks Dr. Padilla

Dr. Padilla is literally the best, and his staff is mostly all very nice and amiable.
I go here for urgent care and am always a walk-​in, and I always get served in under ten minutes (which is great because I happen to be a sickly busy college student).
Unlike many urgent care centers in the area, this place actually cares for their patients.
Dr. Padilla is very knowledgeable and actually gets to know his patients, so you won’t feel like another customer to this place. Seriously, if you live in Dallas and need urgent care, don’t go anywhere else. This place is quick, efficient, and has excellent service.

I have been going to see Dr. Padilla since moving here from Canada about 3 years ago. I really like dealing with him and Michael (at the front desk). The older woman who works the front desk, not so much. We have complained a couple times about her. I’ll eave it at that. She does not by any way subtract from the excellent quality of care you get. He was willing to work with us in the short time we didn’t have insurance, even though we didn’t end up needing too. We moved to Lewisville and I still make the trip to see him instead of any other doctor.

Follow up: All reviews exhausted — made the last payment to lab. Which reminds me, I need to give the med lab a 5 star review for their excellent customer service.

I love Dr. Padilla. He really takes his time in getting to know his patients and assessing their needs. He’s so knowledgeable. Even if you are there for one thing, you can always consult him about other issues. He won’t rush you out of the office like other doctors. Very down to earth… he’s a great physician.

I honestly won’t go anywhere else. I’ve gone for many different reasons from casual everyday to serious. I’ve gone late at night, early in the day, even on Sundays (which Dr Padilla is not there only PA which they are still great).
Dr Padilla is always incredibly friendly and thorough to find what could be wrong. I’ve also had issues with my insurance and instead of the office taking it out on me the girls at the front desk worked with me very helpfully.
I found them originally on Zoc Doc May 2014, and I’m very glad I did.

I have been in the office several times and have been eased each time. The staff is friendly and in general the wait time isn’t that bad. However, on this particular occasion I came down with a fairly nasty cough, and was in the neighborhood. I thought it was worthwhile to call and see if they had any appointments available. To my great surprise the person who answered the phone said they had anything before 6:30. I was less than three minutes from the office, asked if I could come then, she said yes. Long story short, from the time I picked up my phone to the time I got back in my car was 20 minutes! I met the Nurse Practitioner for the first time. As a rule I love Nurse Practitioners and Ms. Tomlin was no exception. She is caring, smart, and funny too. She also made sure to tell me to come back and see her on SUNDAY if I wasn’t feeling better.

I really like this office because getting an appointment is fairly easy. Thus far, I haven’t had an issue getting an appointment if I need to be seen same day. Also, I was in and out of there fairly quickly unlike several other offices I’ve been to where I’ve literally had to wait hours to be seen.
My one complaint would be that I paid $ 10 co-​pay on my first visit and they even gave me a receipt for it. The next time I went back and every visit after, they have tried to charge me for that copay when I already previously paid it. I told the receptionist to have their billing office correct this issue. I refused to leave until she fixed the error on her computer and so after some mumbling and grumbling she fixed it and printed me a receipt showing that I had in fact paid and did not owe them the $ 10. Low and behold the third time I went in they were trying to charge me the copay for my first visit AGAIN.
I also want to note that the heavy receptionist is pretty rude, but the rest of the staff is pretty nice. On my first visit she got pretty angry because I refused to disclose my social security number. She had a copy of my insurance card and did NOT need it for billing purposes or to verify my insurance since she had my ID card number. I told her I’ve done medical billing in the past for an optometrist and a plastic surgeon and so I know she did not need that information. I specially know how several top doctors in Dallas do not implement extra security measures to protect the socials of their patients. If a disgruntled employee wanted to see the information or someone broke in, they would be easily accessible… so I wasn’t going to hand it over. Frankly, the receptionist was just being lazy by not wanting to pull the insurance through my ID number, although I did not tell her that part.

I’d give less than one star if possible. I came in with a legitimate case of sciatica on 8÷14÷2014. He agreed with the case after the exam.
Then, for some reason he became suspicious (maybe my beard or Johnny Cash shirt IDK), and he pulled my prescription history and accused me of being a pain killer junky, even though I had told him I had been battling plantar fasciitis. I told him I run for a living, which I do. It turns out when you have PF, M.D.‘s and podiatrist give pain meds. I had received SMALL amounts monthly for a while because my PF is nonsurgical. I wear a night splint and take the meds. I don’t love them, and I’m NOT a junky.
He proceeded to call out my mediations to me in a loud voice in the waiting room in such a way that another patient sat there and heard the whole thing — not to mention every office worker. This was a blatant violation of my HIPPA (privacy) rights. He didn’t care in the least and yelled to the receptionist that she shouldn’t let my 3-​year-​old even use his restroom, which she had took him there already WITHOUT my permission, as I tried to reason with this jerk of a stupid doctor.
I had to tell him to watch his mouth talking about my son. I’m pretty defensive of my boy.
Needless to say, I’m contacting my attorney today to see what my legal recourse is for this guy blurting out my medical history loudly in the waiting room.
He’s not compassionate. He investigates and judges arbitrarily based on past prescribed medication no matter what it was prescribed for treating.
Somehow, he seems to believe that he’s not only a doctor but the ultimate judge of whether or not your diagnosis from a doctor who cares for you and knows you is even real. He didn’t even know me. He just chose me to mistreat.
I say he should stick to Urgent Care and avoid judging based on his poor investigation skills.
Only good thing is that he didn’t charge me because if he had, I’d have never paid for a dime for his crappy, shoddy, inspector-​gadget-​want-​to-​be stupid doctor tricks.

Sometime in January, I received a notification from my regular doctor informing me that he was retiring from his practice. Initially — this really threw me for a loop; however — through a series of happy coincidences — I came across Dr. Padilla at Hillcrest Medical — and this has turned my sudden medical crisis into a sudden medical blessing!
After checking out his office, I went in for a physical and was extremely impressed. I found his staff to be friendly and efficient — and the facilities to be state-​of-​the-​art. As far as Dr. Padilla goes — not only is he a fine physician — but also — a warm and personable fellow — and an extremely interesting person to have a good conversation with. During the exam, he was very active in the numerous steps of the evaluation — and was also quite generous with his time the following week when we went over the results of my blood work and the exam (by the way, everything came out just fine!!:) I might add, not only is he well versed in his field — but also has a wide scope of medical interests. I was especially impressed with his knowledge of vitamins, supplements and the numerous branches of pro-​active health care.
All in all — I have nothing but good things to say about Dr. Padilla and Hillcrest Medical — and am now quite grateful for the circumstances that originally steered me in his direction!
P. S. Even the office music is great!

Firstly, the work was excellent. Dr. Padilla was a former surgeon and made quick, great work of my hand and it healed nicely.
My issue is with the billing. Before the suturing (he himself admitted it might not have even needed that, but only elected to do so due to the fact it’s the hand) I asked several times about the cost of the procedure and made clear that I didn’t want to go forward if it was going to be excessive. They confirmed the cost would be total in the order of around $ 80, $ 41 for the visit and then another cost of about the same in the mail. Even still, I was trying to think that conservatively it would be under $ 250 – 300.
Nearly two months later, I received a $ 630 dollar bill because my deductible had not been met (I never go to the doctor so I guess I’d completely forgotten what these things cost). So, instead of doing the due diligence up front of just checking on my insurance, they went the easy route of just assuming that my deductible had been met and told me it would not be a big expense. This conveniently also guaranteed them the work. It’s not their money and clearly not their concern.
Upon receiving the bill, I called their billing company to ask about the charges last week and still this week they have not heard from Dr. Padilla or Hillcrest Medical. I was disappointed in this because the rest of the reviews here are stellar — this is a big reason I went with Hillcrest because typically these types of businesses are good to this end. I would have been much happier had they just cared a little more to respond.
I’m going ahead and paying the bill of course, but this is just something to consider. In short, my hand is in excellent shape, but am not particularly excited about their handling of the billing. With the balance paid at visit, it cost me $ 670 for four stitches in my hand and that’s after the insurance «adjustments». Good times…