J Fuentes Auto Service

Do not give these dishonest people any of your hard-​earned money! They attempted to kidnap and ransom a dog who belonged to their client! The dog was found in a hot car in their junkyard with its tags removed from its collar. The dog was severely dehydrated and under great distress. These people are dishonest and should be ashamed of how they treat both animals and humans. DO NOT USE J Fuentes if you value your property or your pets!

I would give zero stars if I could. This company does lawn service. Employees at this company stole a dog while doing yard work in the neighborhood. Thankfully the dog was found alive, but in a junkyard locked up in a truck.

Juan Fuentes also owns J. Fuentes Landscaping, do not use them, they are not honest.

I went here to get my tire patched. I wasn’t even greeted when I arrived. The employees just asked what we wanted. One guy took off the tire searched for the hole for a few minutes (looked very confused as he was walking away with it) took it to the back literally worked on it for 5 minutes then put the tire back on. While the tire was putting back on another employee jumped in my car and starting digging through my belongings. I asked him what he was doing and he very rudely asked for my key because he needed the miles on my car for his the receipt. By this time I’m just over this place and wanted to get out of there ASAP. I paid my $ 12 and left. Within two days my car starting showing that the tire was low again! I ended up taking it to a tire shop near my job where I was promptly greeted and taken care of immediately. These guys took their time to find the hole in my tire and worked on it for a good 20 minutes plus. They were extremely thorough unlike this place. Months later I’m still good. This place is a waste of time and money don’t even go here.

Stopped by to get a flat fixed, a five minute job, and was told no at first because they were all eating, and then said to come back in an hour. So we killed an hour and came back and he took our keys and said the guy that fixes flats is at the gas station. We waited 20 minutes before I asked for my keys back and then the other guy magically appeared. I just asked for my keys and said never mind. I’ll never be back. Extremely poor customer service.

Have used this place for minor things with no problem. BUT, they replaced my rack and pinion and hose; picked the car up and it was driving crazy.“mr toads wild ride” and felt like I had 2 flat tires. After needing to drive it around town for 5 days, my two front tires were bald! I returned to Fuentes for help with steering and tires. He found a problem with something related and fixed it. But, he admitted he failed to tell me to get the tires aligned. Refused to help me with tires and didn’t believe they go get so bad in one week! Didn’t charge for the problem that I didn’t have when I brought the car in for the original fix. But it was there when I drove it off lot. He did have car aligned.
Now I’m off to buy 2 tires that I didn’t need when I brought my car to Fuentes. My original 384 $ just jumped to 700 $. Thanks for the opportunity to vent!!! An unhappy former customer.

Poor customer service. Was told they were closing in 30 min so I could not get a oil change. Even though the sign said they did not close for another hour. Not sure how the other service is but don’t think I will find out after that visit.

Always come here for an oil change! They’re so quick, and 95% not busy at all! The longest I have ever waited for an oil change is 15 minutes. Never go anywhere else.

Poor customer service, and forget about service with a smile. I spent one hour waiting for a fax of proof of insurance, and the manager never bothered to tell me the fax machine was broken. I asked if they could take emailed verification, and they just shrugged and stared at me. I gave up and went down garland road to get the car inspected, and they informed me that the state of texas *will* take emailed proof of insurance. It seems this shop doesn’t keep up with any sort of inspection info.

From customer service to car service, this place was a complete disappointment. When I discovered how close J. Fuentes is to my house, I wanted SO badly for this to be my ‘go to’ place for repairs. They were extremely sloppy in a number of ways. I have a BMW and they assured me that they were very familiar with German and Foreign vehicles. They would keep me waiting for days on the status of my car. They told me I needed a new temperature sensor and had a really hard time ordering the part (It took almost 2 days). When it finally did come in, they couldn’t figure out how to install it. They kept my car for an entire day before telling me that I’d have to find another place to install it. They offered no suggestions. I picked up my car and drove it for a while before the battery died for no apparent reason. I discovered that hadn’t hooked the car’s O-​ring cable to the positive terminal of the battery. It was just resting against the terminal, transmitting the smallest bit of charge. (see photo) When I when to move the cord, I got shocked. This place was completely unprofessional, inexperienced and sloppy. I would NEVER take my car her. Foreign or domestic.

I found J Fuentes Auto Service using Unilocal and it was one of the best experiences i have ever had with a repair shop. They are not noticeable from Garland Rd. As long as you can find Home Depot, your close. They are located directly behind them.
I took my 2000 Suburban in for a/​c and and oil leak. I thought my suburban should be put to rest when they told what had to be done, They repaired/​replaced a thermostat, water pump, valve cover gaskets, oil pan gasket, rear main seal, timing cover seal, a/​c belt, serpentine belt, a/​c valve, 2 gal coolant, and 6 gals freon. Total repairs $ 1100. I have several automotive repair folks that i work with and they all agreed that this was a absolutely great deal for what was done.
I even had the opportunity to use a loaner truck. Yes, you to can possibly drive their 2000 Dodge 4×4 diesel truck. It was great to have a vehicle and if you want to be heard and noticed, ask for this baby. Sits high and you can hear it a block away.
I will recommend J Fuentes Auto Service to everyone who asks or doesn’t ask.

This is one of the only places I trust with my car, the other being Nu Way Car Center in Arlington (hi George!)
I stumbled upon this place when I needed new tires a few months ago, and they were great! The manager and everyone I’ve dealt with are always really nice, and they go out of their way to be helpful and explain what’s up. I ended up paying a fraction of what I thought it was going to cost for the tires, and they didn’t try to sell me a bunch of frivolous crap. I don’t live in the neighborhood anymore, but I still go out of my way to come here for oil changes cuz they’re so cool.
My favorite thing about this place is their big wooden patio with the cheap coke machine and big comfy ‘chairs’ that have clearly been pulled out of old cars — this place has character!

Update… I was majorly screwed over by J Fuentes. After i had been their customer for over 4 years. The owner may need to be more careful of who he hires. They had to fix my brakes and caliper 4 times, and I recently found out they have been using diesel oil in my Toyota, which is NO T a diesel. Also, I put a ¹⁄₃ down on a big repair, and the guy that took my money took off with it, didn’t complete the repair, said receipt would be issued once it was completed, and Fuentes did nothing to honor it. They have two other guys that knew about it, but no one would talk. I learned my lesson.
J fuentes is a really wonderful asset to our lochwood neighborhood. Besides being good neighbors, they give the fastest, most professional, friendly and informative service at an affordable price. They don’t over inflate prices. Tony, the manager, always goes above and beyond, and makes sure I understand completely what is going on. These guys are all cool, and even ask about my child when I came without. I can’t say enough good things about Tony and his crew. They are running a top notch place that fits in w our laid back east Dallas culture.

Very very wonderful! We could have easily been ripped off. Neither my husband nor I know the first thing about cars. This past winter I thought for sure I needed new brakes. They looked at my car and the issue was much less major and much less expensive. A few weeks ago my husband was having issues with his 98 Tacoma. We took the truck in, they said it was in major need of a tune up… we had never had a tune up done before… again we would have believed anything. They took care of it right away, and gave us back our truck that day even though they knew we couldn’t pay in full until that Wednesday. We have trusted them with everything from oil changes to car repairs. This place will make you believe again in the power of a hand shake and someones word.

So far (after two visits) I would send anyone I know here. Prices are great. They have a «customer first» attitude. Haven’t had a vehicle worked on yet, but I’ll be bringing it here if I do.

The great thing about J Fuentes is this: I actually don’t fret about taking my car in, as I know most of the issues it experiences now are due to age (it’s a 97 Acura RL) and when it does need work, I have yet to experience a huge shock (ac repair last summer was half what anyone else would have charged)…
Trouble began recently when started experiencing a hesitation issue and the dreaded engine light came on; after troubleshooting to the limit of my abilities (which doesn’t take long with a car that basically needs a matrix-​like cable to diagnose issue). This was on a Saturday, and once I got to the shop, they jumped into high-​gear (as they always do, no time to mess around and rip you off) to diagnose issue. $ 300 later (which would have been easily double that anywhere else) and two hours later, I was on my way (most of $$ was for the expensive ignition coils, cause of issue).
The kicker in all of this? They let me borrow one of their personal vehicles to use until I was able to pick up mine; now THAT is a mechanic. And if you want to see someone doing ‘double time’, just watch Juan, the manager, moving vehicles around property to queue up while calling in parts for other vehicles… money saved, money earned.
Great job guys!

J. Fuentes is always fast, inexpensive, and easy to deal with. I’ve used them for both a Honda and a Volvo (both about 8 years old) and had great results each time. Brakes, front end work, belts, light bulbs… you name it, they always do good work.