James Avery

To begin I hope that everyone that reads these reviews does their own research first before believing everything they read. First of all, no Dillards has not bought James Avery. Dillards participates in selling James Avery items. I don’t know if they can provide the same services as they are not equipped so if you purchase from them do not expect that they can. Secondly, during every holiday Easter, Mother’s Day, Father’s Day etc, and ESPECIALLY the month of December the store is constantly packed with customers. Never and I mean never have I ever seen a sales associate discriminate against someone. There are only so many associates and even at 3 in the afternoon the store gets very busy. The associates will give the same amount of attention to every customer they interact with but there are some people that are impatient and entitled. Yes the system of filling out the papers with what you would like to see works and is efficient because when all the registers are full then it puts everyone in line. Everyone is called in the order they submitted their request. As for the comment about the management being rude and argumentative, I see that person conveniently left out their participation in it. I have seen someone trying to get a cash return from a check that was written 2 days prior after being told that it is a minimum 10 days and is the standard for pretty much any company. I have seen people expect to have their items to be soldered to be put in front of everyone else’s because they are in a hurry. I don’t think anyone as a customer should expect the management of any company to bend their rules or go against their policies for their benefit. The store has a system and policies that keep everyone honest and customer service is always the most important thing. I have also witnessed many extremely satisfied customers saying many thanks as they leave the store. I have worked retail and have been a customer many times. So I have been on both sides of the register. Primarily what I have found is that the customers that have the most issue with a store experience is when the management didn’t go against their policies and give them what they wanted or they are looking for something negative and then always find it. I feel bad for those that have had a bad experience at the NP location. I’m pretty positive it’s an isolated case and not the norm.

What a shame. I’ve been going to this location since I was a teenager, which is a long time ago. It was always SUCH a treat. Unfortunately, the current management is rude, argumentative and dishonest. It left such a bad taste with me, that after 30 years, I’m leaving the brand. I’ve heard that JA has been purchased by Dillards and, if that’s true, possibly it explains such a momumental shift. Alternatively, it might just be that this particular manager is horrible. I also tried to contact the corporate office but never got a response. Look for my JA pieces on Ebay– some are decades old but I won’t wear them anymore.

Visited James Avery to purchase a pair of hammered earrings for my Mom’s Christmas gift. While the actual earrings were stunning in price, craftsmanship, and quality – unfortunately their service was lackluster and dull.
Walked in the shop on a Monday around 3pm (by no means peak hours, even considering its the holiday shopping season) with my father and another couple. The other couple was instantly greeted and serviced immediately. Although I had a specific piece in mind, I had trouble getting the attention of the salespeople on the floor who seemed to actively ignore me while showering the other (non-​minority) customers with attention. Now before I continue writing further, I must mention that I’m not one to throw the race card around lightly. I have been privileged enough to experience the world with minimal limitations due to my race.
With that said, I must give pause and consider my race when I am with my well dressed father and I am personally wearing an Ivy League college T-​shirt and I’m completely ignored until I make eye contact with the other minority worker who was in the back room who instantly came out to help me once he saw me. Then when I pay my purchase in full in debit on the spot, his coworker nearby who was in the showroom all along immediately begins to exchange pleasantries with me on the spot. Racism in modern times is not blatant. It is a ever-​present collection of subtleties that leaves those it was intended consciously aware while leaving those who dole it out clueless since it resides in their subconscious (one hopes).
I just think its important to pair the same level of service with level of craftsmanship of their pieces for all of their guests.

Purchased a silver ring here years ago. Went into the store to have it polished and they did it for free. A staff member by the name of Melissa was extremely helpful in helping me with ideas for my mom. This place provides service way after the sale and I highly recommend them.

No complaints about this location, Staff is very helpful and is very detail oriented. Store is very large and spacious inside with nice clean displays.

This location is in the NorthPark mall, across from Dillard’s.
It is spacious and has a showcase for all their different type of goods. Everything from religious pieces, to collegiate, men’s and women’s jewelery. Rings, chains, charms, earrings, and key chains.
I’m not sure if the service is like this every time or if it’s just this way for Christmas, but it went as follows: Browse the cases, and jot down the item numbers on the small white sheets found around the cases. Give the note paper to an employee that is walking around, and they will put it in the queue at the registers. Then, listen for your name, the employees at the registers will call you and show you the pieces you selected. This was sorta odd, but efficient in a way as well.
I received some earrings several months ago that aren’t really my style, so I brought them with me in hopes for an exchange. I was able to apply the value of the earrings to my new ring that I picked out!
You can have catalogs sent directly to your home for your browsing pleasure. If you fall in love with a certain piece, and need to replace it years down the road, it’s probably going to still be available. They introduce new pieces frequently, but keep around the classics.