J’s Tailor & Cleaners

Please find somewhere else to get your clothing tailored. They wanted to charge me $ 55 for a cheap shirt! Not worth it here.

This is in response to J’s Tailor’s comments about my previous review:
The dress was not left in the bag for any extraordinary amount of time while it was in my care. If the problem was that it was pressed and left in the bag for hours then that happened before I picked it up, and I paid over $ 100 to have more wrinkles pressed into it? Not acceptable.
I picked up the dress myself and went directly to the hotel where it was unbagged immediately, as you can clearly see in the photos– it is hanging in the hotel room. The hotel is about 10 minutes away from J’s Tailor. Not hours, minutes. It’s now called The Highland but at the time was known as Hotel Palomar:
Here’s that information on Unilocal:
Anyone can see it’s a short commute from J’s Tailor to that location, which is one of the reasons I chose J’s Tailor in the first place after they’d been recommended. I brought the dress upstairs myself while leaving my vehicle and everything else with the valet specifically to unbag the dress immediately.
I am appalled that this would be considered my error, due to «improper care after being pressed» That is just ludicrous. Especially since this comment comes months after my initial posting, when originally (the day before our wedding) I’d tried to contact them directly via email and was met with no response. (See previous review)
I know what type of service to expect from a reputable dry cleaner and this is not that kind of business.
Here’s my previous review:
I’ll let the photos I’ve posted speak for themselves. Simply put, on 11÷15÷13 I paid $ 102.84 for a «press only» job on my wedding dress. (This review is posted after the incident because I just signed up for Unilocal on 2÷28÷14, in case you’re wondering) I should mention that J’s had nothing to do with the dress except that it’s where I took it to have it pressed after alterations based on the recommendation of a friend of a friend who did the same.
After calling to inform them that the dress was more wrinkled when I picked it up than when I dropped it off they did offer to redo it, only they could not do it outside their location, and they would not give me a refund.
Since we had a rehearsal and then the rehearsal dinner to go to in a few hours, (we were already at the hotel), and I did not trust them with the dress at this point anyway, (not to mention I needed it the next day and was not interested in dealing with that) I declined their offer to redo the press job. Luckily the hotel was able to bring up a steamer and my sister corrected the situation herself.
I emailed J’s Tailor the photos I posted here along with my complaint immediately after speaking with them over the phone that day so that I could show them what the dress looked like although I never received a response or follow-​up afterwards. I will not be doing business with them again and will not recommend them to anyone for any service. That was a $ 102 mistake.

I was a big fan of J’s. The dry cleaning is very expensive, but the quality has always been good. J’s also does our alterations. For the second year in a row, they did not alter the hems of our school uniform skirts correctly. Instead of apologizing, they took no responsibility, even though I am a very good customer, and told me I would be charged to correct the error. The customer service could be better.

This is the only place I trust for my alterations and dry cleaning. The staff, especially Sue, is very attentive, genuine, and professional. My alterations are always completed promptly and my dry cleaning is perfectly pressed. The location is very nice and clean, too!

I was referred to J’s by my boss who lives in the area. I live in the burbs and had a vintage fur and wool coat that I couldn’t trust with a regular chain dry cleaners. I came out to J’s and they were SO nice and accommodating. I was very weary to give anyone my great grandmothers coat because it is my only memory of her. The gentlemen at J’s was so kind and even cleaned the coat for me in one day because I live so far away. My coat looks gorgeous!!! I would recommend this dry cleaners to anyone, especially people with special fabrics, linens ect.

I have been coming to J’s for almost 2 years now for both dry cleaning and tailoring and everything is always fantastic and exceeds my expectations.
They are careful and organized with their dry cleaning. You will rarely have chipped buttons or any other problems like a lot of the other places around town. They have a quick turn around and always put everything on the correct hanger.
Sue is always at the front desk saying hello to everyone by name with a smile as they walk in the door. Sue and all the tailors are masters of their craft and know exactly what they are doing. They will tell you if what you want can be done and will be honest about managing your expectations. You can really trust that they will take the utmost care of your clothes.
This is a local favorite for a good reason: good quality service and friendly staff.

This place looks very nice, but the customer service is terrible. I got one dress altered and it cose $ 75 for a pretty simple alteration. Yet they didn’t tell me this until I picked up the dress, and when I was surprised by the price, the lady rudely responded «You never asked.» They did a decent job, but they need to be nicer to their customers. Although the price is outrageous, I would have been okay with it if they handled it nicely instead of being so snotty.

I’ve been coming to J’s Tailor & Cleaners for a few years now, and the service has always been prompt and courteous. They are a specialty cleaner so they are priced within the realm of the likes of Bibbentuckers and Dee & Hattie.
Jay and his staff also do excellent work on alterations. When hemming pants, they actually take the time to measure both pant legs without needing to be reminded.
Pricing information is available online from their website.