LensCrafters

About two years ago, I purchased a pair of glasses at the North Park LensCrafters. I remember that it took an act of Congress or an Executive Order to receive assistance from one of their sales persons. But, I digress. The reason I’m reviewing them, at this late date, is because the anti-​scratch coating is coming off my glasses. It’s like looking through stained glass without the stain. The warranty is gone. Yesterday, I visited my local Optometrist to get my eyes checked. I bought my new glasses there. It may take seven to ten days to get my glasses. That’s OK. They have a lifetime warranty and the glasses were hundreds of dollars less than LensCrafters. I thought about going back to LensCrafters because of their «quick» turnaround. It takes about four hours, not one hour, as advertised. Then I realized that it was a really stupid thought. Never again!

I went into this location on Saturday, March 26^th. A young woman came up and greeted me and asked how she could help. I mentioned that I was looking for cat eye frames. She told me could help me find some and walked away and brought over another sales person. Okay. I told him what I was looking for, so he went and got a box to hold the frames in but disappeared back to the register to laugh it up with other co-​workers. After trying on some frames and then realizing that I’d been abandoned, I walked over to tell him that I was going to eat lunch and come back. He apologized for fraternizing and said he would be waiting on me when I returned. During lunch I decided not to return because of the rude behavior! I won’t be going back to this location.

I visited the Lenscrafters store at NorthPark mall in Dallas, TX. I used to like coming to this location but I doubt I will be a repeat customer. The staff whom I dealt with today was very rude and disrespectful. When I walked in I was not greeted as usual. I waited for over 30 minutes before someone acknowledged me. A couple who came in after were assisted before I was. Then when greeted by Ahmed, he was very disrespectful. I dropped off the glasses for lens replacement at 11:30 AM and was given a 1-​hour promise. The lab called and said there would be a 30 minute delay. So at 1:00 PM I came back and they said it would be another 20 minutes. So I left and came back again and now they are saying it would be another 15 minutes. I have no idea who is working back there but they need to get their sh*t together. I don’t have time to waste picking up glasses. Just because I’m changing out lenses and they are not making any commission from me today should not mean that I should be treated less than those purchasing a complete pair. I expect the manager of this store to contact me to apologize on behalf of his/​her employees and to conduct a service recovery for the horrible experience I have had today.

I went in to look at sunglasses with a prescription and no one would help me. I finally went a found a clerk who was excellent and she helped me order two pair of glasses. Issues came up that were not Lenscrafters fault so we held my order for a couple of days to first resolve my issues.
When it was obvious that I couldn’t resolve my prescription issues quickly I asked for my order to be cancelled and a refund. I went back in the store «because they can’t cancel an order over the phone». That’s where the trouble began.
Nothing had been formally ordered, or made or anything. They wanted me to leave my money charged on my card and then come back. Mind you that could be well over a month and it was almost $ 900. They wanted to know why I couldnt get to my doctor quicker — is that any of their business?
I said I wanted a refund and then I got to experience a game I had never seen before. One clerk went to the back to the «lab» to check something — didn’t make sense because no order had actually gotten placed. Then that clerk asked another clerk to get the manager on the floor to come back there. Then the clerk that relayed the message to the manager asked me if I was being helped — as if they didn’t know that already after standing there 10 minutes by now. Then after a while the manager came out, wanted me to explain the WHOLE story over that the first clerk has heard (and after I explained it all on the phone) and gave me the run around about a credit and after another 10 minutes of arguing and explaining why I wasn’t leaving my $ 900 with them, did they FINALLY give me a credit after being very rude. I was going to go back to them after I saw my optometrist again but now will NEVER go back after this game and my experience.
Horrible horrible customer service.
Also, I got the exact same sunglasses from my optometrist’s office $ 25 less than Lenscrafters… and faster turnaround time.

I wish I could give this store zero stars… unfortunately that is because no one even bothered to acknowledge my presence during the 20 minutes I spent in the store. To add insult to injury, one store associate looked at me as he walked by, while another asked two individuals that were right next to me how they were doing and said nothing to me. This was all while I tried on glasses that I intended to purchase today. The customer service here is clearly nonexistent so I’ll take my money elsewhere.

Ok so I have a +4.00 lens. The coke bottle kind. Plus, I need progressive lenses. They are expensive. Very. Expensive. I have been coming to this Len Crafters location for a long time. They know that. They can see the history. At least once a year I drop about $ 500 — $ 700 bucks. So I go in with my new Rx, and of course they have it ready in an hour. Except I can’t see out of them. Super blurry — no good. So I go back. «Oh, you need these really really expensive lenses.» So I shell out another $ 175 bucks. They never call back, so a couple of weeks later I go in and they’re all «Oh we left you a message.» Yes, but what number did you call because I never got one. Anyway, I get the glasses and they’re much, much better. But when I get back to the office I can only see up close out of one eye, or the other, unless I tilt my head. Ok, that won’t work. So I go back AGAIN. The lady takes the glasses to the back and returns with them a while later. «We flattened them out, so that should be better.» I explain that «better» won’t work, They kinda have to be perfect, and for $ 800 they should be. So I walk off with the «flattened» glasses (mind you I saw no difference) and imagine this: They still don’t work. So I go back AGAIN and tell them they’re going to have to make the lenses over again or SOMETHING because I can’t see properly. The lady said there was absolutely nothing wrong with the glasses (meaning, there’s something wrong with me). I got my money back, but I still need a new pair of glasses. HATE THIS PLACE! If I can’t see out of the glasses there is something wrong with the glasses!

This is my fourth trip back to LensCrafters for a single pair of glasses. First time, they measured wrong, second time, they weren’t Transitions, third time they sent the wrong measurements with the order. I’m hoping fourth time’s a charm… wish me luck.

This review is solely for buying the frames and not for the exam part — because if it was for the exam, the optometrist I had my exam with was very friendly (Dr. Tran).
Absolutely the most horrible customer service experience EVER. Buyer, BEWARE, check your receipt, ASK questions! I was dumb enough and just trusted everything they said, signed my receipt without double checking, but luckily I checked the moment I left that car dealership of a lens store. The associate whoever helped, or should I say conned me, did not say anything about what she was giving me, she just told me to try the frames I picked on, took a picture, tried to up sell me some tint crap that I declined — and then just printed my receipt had me sign and said that was it.
She did not ever ONCE say if I wanted a warranty /​1 year Eyewear Protection Plan. I just saw it on my receipt and turned around immediately — asked her what the hell is this crap?! Did you ever even mention it to me once, NO, then when I was about to get my refund, she than tried to offer me, «How about $ 25 off the warranty, so you’ll only pay $ 9.99 for it» um, no thanks girl after what you tried to pull. Maybe if she would have asked me that first, and then offered the discount — hell I wouldn’t mind paying a lowly cost ($ 9.99) for the warranty, although I just wanted some glasses for when I come home and need to take off my contacts.
Reluctantly, I got my refund for that, but then I still decided to keep looking into the receipt, I saw charges for «Premium Anti Reflective Outer Ring» for $ 155, and than the «Premium Anti Reflective Coating» for an additional $ 135. What the hell? Again she did not mention this to me, so I asked is this mandatory — she told me apparently it is mandatory for my prescription. Which I just bit my tongue and said whatever and left, went online and did my research to see if they were actually mandatory. What I researched made me so upset with the whole company in general, I called the store back since I was home already, asked again if these were mandatory — the girl who picked up the phone couldn’t answer off the top of her head, so she put me on hold for over 5 minutes to I guess try and find out what to say to make it sound like it was mandatory. She then came back on the line, and was trying to say the type of frames I had gotten for my order required it, I then proceeded to ask; well were the type of lenses that were on my order the ONLY option that made me require the anti reflective coating? I then finally got an answer I was looking for, well you don’t have to get those type of lenses.
Right then and there, I was done with Lenscrafter. I told her to just cancel my order and I want a full refund (they have a 30 day unconditional guarantee). She then proceeded to tell me she couldn’t cancel over the phone, and to come in tomorrow. I gladly responded, I will be there, don’t worry. I’ll take my business somewhere else. If the anti reflective coating was really mandatory for my lenses I wouldn’t have been bothered about paying for it, but no where I was ever explained about it, it was just slapped on there and boom.
I do NOT recommend Lenscrafter to anyone. If you have your prescription, go to an honest lens/​frame shop, or hell just do it online. I decided to do further research and try to find the same frames I had picked out — did it online with prescription included, I found it for more than 65% off WITHOUT insurance, compared to Lenscrafter WITH insurance.

Thank you, Tammy. You are awesome. I love the frame you chose for me.
Ask for Tammy. She is very helpful. Does not try to sell.

Glasses in an hour? Yeah right. The last three pairs of glasses I had made there took a minimum of two hours and loads and loads of excuses. There was a time when I spent the extra money because I liked the fast service but now I think it’s time to find someplace else.

I purchased frames and lenses here on Feb 17, 2014, it is March 26 and I still dont have my glasses! They were supposed to ship them to my home using certified mail and I still don´t have them.
The Associate that sold me the frames first told me they could have them ready in 1 hour, then he said that they would be ready that afternoon and then that they would have to back order the lenses and since they were in back order he sold me more expensive lenses and also the protection plan because I had a 1000 dollar pair of glasses (frame plus lenses). I stupidly accepted all the terms. Now I dont have glasses, I have not received my money back and I am just incredibly upset. Management here has tried to help, but the associate did not inform them of the situation until about 10 days ago, and by then it was really late. I do like lenscrafters and I do believe that this branch can provide good service, sadly this did not happen in my case. My advise is go to this store, but just stay away from certain associates.

Well hello LensCrafters! I feel like you have gotten some serious plastic surgery and I don’t even recognize you anymore. Many of your bits and pieces are now fashion-​forward and relatively inexpensive, whereas last time we spoke they were marmy and pricey.
Service was great — 1 – 2 hours for most simple glasses to be ready. They really revamped their selection to include tons of great frame options for everyone, from 30 something hipster to 12 year old ballet dancer. Extra plus, open on Sundays, and they have someone around the corner in the mall who can do eye exams (and, you can make appointments!). Next time I need a pair of glasses, this will seriously be the first place I go, which is something I would never say 10 years ago…

The Northpark store; be prepared to wait, and if you get the scratch resistant and or thin lens and you scratch them, then you are out of luck. They will not help you as they say they can’t. I took my scratched glasses to another shop and they declined too. Lesson learned. Be careful!

Very bad customer service. I was not happy with my glasses and the customer service agent became angry with me when I wanted to return them.

Over the past 5 years, I’ve bought two pairs of eyeglasses and a pair of sunglasses from LensCrafters. At this location in NorthPark, I have always received attentive and friendly service.
Waiting for their deals is a great way to get those designer specs at a more affordable price… most recently their special was 40% off frames and lenses… hard to beat that! I was able to get $ 270 Prada frames and my prescription lenses for $ 330 total-​almost half off!
And, if you need an updated eye exam, they are next to an optometrist that provides efficient examinations, with helpful explanations throughout the process (what’s happening, what they’re finding, etc).
I highly recommend both businesses.

I’m giving them 3 stars for selection and variety. I’m docking 2 stars for attitude and customer service. There were four people on staff, and I stood there waiting with no other customers around me waiting for help. One of the useless staff members looked at me, and then proceeded to look at another girl who was working with that look on her face of «No you get her… i’m not getting her… let’s get someone else to help her… not it!» Don’t play the stupid «not it» game and make it so obvious. They pawned me off to a dude that was supposed to get off the clock at that moment and he made it clear that I was aware of that. The good thing is that he gave me a really good deal on my glasses, so I could care less if he acted like he was doing me the biggest favor in the world to help me. Also, make sure you are very clear on who is in the network with your insurance. Anyways, like I said this is a place with great selection, but their staff needs to lose their stuck up i’m so freakin’ awesome and better than you Northpark Mall attitude.

After three months my glasses fell apart. When I took them back to be fixed they informed me they couldn’t fix them. Guess what! They don’t warranty them either unless you buy extra. LensCrafters used to stand by their product. After spending $ 600.00 on bad glasses I say buyer beware. I had to wait a month to get them when I bought them and they last three months. Shame on LensCrafters

I had a fabulous experience in here last time I bought a pair of prescription sunglasses. The staff was super friendly, and helped me out with everything possible. I will definitely buy my next sunglasses here.

I have worn glasses since I was in 1^st grade at Wallace Elementary. I know my way around a Lens Crafters and the one within Northpark has been a mainstay for me these past few years. Before I could drive, we’d head over to Town East Mall and the Lens Crafters therein.
I recently found out that my laptop is the primary suspect in my eyesight’s continuing decay. Yet I push on.
I found the store to be pretty glitzy and the well dressed employees to be helpful, even the manager with a thick East European accent. The gentleman aiding me was a Korean basketball player now working in Dallas because he preferred the US to the Korean peninsula. He regaled me with stories of girls, money and easy living.
I selected a pair of Ray Ban titanium frames for about 160 bucks. I have been partial to Ray Ban since I had a custom pair of their sunglasses made in high school. $ 160 frames may seem cheap but my high level of near-​blindness pushes the tab to well beyond $ 270 in total.
I chose the Featherweight Plus option and wandered around the mall for 1.5 hours while the work was done. I could have selected Featherweight Complete with nifty glare reduction and lens a few millimeters thinner but I am impatient and cheap.
I display 3 stars up above because the employees had a delightful argument in the back of the store while I was being fitted. Plus, I do not think the gentleman from Korea was completely honest about the supposed advantages of Featherweight Complete over Featherweight Plus (he didn’t mention the minuscule difference in thickness until pressed). The employees in the back argued about something shady going on between the manager and the store’s owner. I only heard scant detail.
The second star from the perfect performance is lost because I returned today to get refitted. I prefer my eye wear to ride high up on my nose and not pinch my temples. The employee (a hungover hippie) quickly adjusted them and then tried 3 times to clean them with a tissue. Each time he returned my glasses to me with substantial smudges. After the third failure, I asked for them back and easily cleaned them on my Harry Potter t-​shirt. He excused his inability to clean my glasses by describing himself as someone that dirties everything he touches. I didn’t laugh.
If you need eye wear, I like Lens Crafters. They have a wide selection ranging from relatively cheap to Elton John extravagant. They will also work to meet your time needs and usually finish up with time to spare.

Solid selection of eye wear they have a few more high priced designer glasses. I think they have the largest selection of Oakley eye wear at any optical place i have found so far. I didn’t really find a large variety of high end glasses. This location is very open with two large entrances and exits so this place never really feels cramped. I went in there to buy some glasses for a family member so I needed a little extra help since they weren’t for me.
Trish was the employee that helped me today and wow she was great. I had so many questions and she helped with each and every one no matter how ridiculous they may have been. I was looking for Oakley either wire frames or sunglasses and she explained the entire process that Oakley glasses are involved in. I was told if there were any other glasses that I wanted I could get an hour turn around time. The Oakley prescription glasses need to be sent to Oakley and the turn around time is 2 to 3 weeks. I finally was able to narrow down my decision to about 2 to 3 different styles. Trish was just great and extremely patient with my uncertainty about so many great styles of glasses.
I had so many to choose from but the exact style that my brother needed really narrowed down what I was looking for. I don’t think it helps very much when I have never worn glasses until recently. I have been eye wear shopping before and found some other great places but still have been undecided about what exactly would work best for me on a day to day basis.
This location seems to always be running some weekend specials giving you 30 to 40% off. The only thing that sucks but I’m assuming is normal is your unable to combine that with your vision insurance. You have to choose which one will suit you better. I say what’s the point of having vision insurance then? I am just glad I signed up for one of those flexible spending accounts so I can buy what I need it was just perfect for today.
The service was great and I was pretty impressed with everything in the store. I think I also found some great Oakley sunglasses for myself. I can’t wait to get back up there