London Nails and Spa

This place is absolutely horrible. The techs are rude don’t greet you, not courteous nor professional. I purchased the $ 37 groupon and boy was that a waste of money. I have never ever had a 6 minute manicure which is why my cuticles are still not smooth the tech couldnt even use her trimmers luckily my gel is still in tact. The London pedicure is a great concept but again the young lady had no idea how to give a pedicure. She couldn’t trim my cuticles properly, polish, file etc. It’s going to take way more than a groupon to grow this salon. After complaining and getting no resolution i just redeemed my groupon and left. It appears they’re ok with giving poor service and used to people complaining and doing nothing about it.

Groupon or not, save your time and money and go to a reputable nail place. Terrible pedi, old polish. They don’t even carry OPI colors. Manicure was ok but the owner wanted to up charge me $ 15 for a French tip. No thanks.

If I could have NO STARS!!!
Upon arrival I was asked «what do you want» so I told the woman (who never smiled and looked at me like she wished I would leave) I had the groupon and she rolled her eyes then said something to another woman in another language. She told me to sit down and I proceeded to ask if she would be doing my nails and she never answered me.
I sat down and the massage chair did not work so I asked to switch to another chair but she wouldn’t answer me. The tools she used were not sterilized or clean. It made me very nervous.
While sitting in the pedicure chair I was choosing my shellac color and a male employee walked up and took the colors out of my hand and walked away saying «I need this little bit». After he let another customer choose her color he handed the colors back to me. I was in disbelief.
My pedicure and manicure was one of the worst I’ve ever received. The color she put on my nail was not the color I chose. After she polished the 1^st nail I asked if I could make sure that was the color I chose because it looked very different and she once again did not answer me. I asked another time and she spoke to someone else in another language but never addressed me.
I wish I could send a picture with my complaint to prove the lack of professionalism I experienced. I took pictures of every experience.
There was another customer getting her nails done sitting behind me complaining that her nails were falling off while the man doing her nails kept trying to glue them on with «kids super glue». She stated that it was her 1^st time and she would never be back and asked for a manager and he replied «I’m the manager».
I presented my paper copy of my groupon and the woman snatched it out of my hand, gave it to someone else, and sat back down.
I had to ask her if there was anything else I needed to do and she didn’t answer me once again! Another woman said «no, you’re done».
This was THE WORST experience I’ve ever had at a salon and I would like a refund for this experience. I attempted to ask for my refund from the woman who did my nails but she did not answer me.
I would never ever recommend this place to anyone. I actually had my friend purchase the groupon as well but she was unable to make it to our appointment which I was VERY thankful for and hope she gets a refund as well.

This place is awesome! The staff is very friendly and on top of things. One thing that I really liked was that they aren’t pushy with the services. Thank you for not making me feel like a chia pet with, lip, lip, brow!

I purchased the Groupon for the shellac mani & London pedi. They were very friendly and did a great job. One lady worked on my toes while another one did my nails. It was great having both done at the same time.

Compared to nail salons in uptown the prices are great here. I used a groupon for a shellac mani and normal pedicure for 37 $ and they offer the same deal in house. I made a same day appointment and they did my hand and feed at the same time which I like because for me it saves time. They need to invest in more shellac/​gel colors!
They were polite not very talkative which is fine by me. The pedicure lady was ok but the man that did my mani and painted my daughters nails was amazing. He was so gentle and sweet and repaired my friends broken toe nails (she’s a marathoner) like magic. I will make my appointments with him from now on but did not catch his name!

Used the groupon for Shellac manicure & spa pedicure… I was happy with the manicure. It looked good. It didn’t last as long as they said it would, but I am pretty hard on my nails. Service was ok, nothing great but they weren’t rude or pushy like some places. Major complaint was that my pedicure looked really bad… I don’t get them often, so I have no idea what they did, but it looked like they painted the whole nail with one coat, and then just did a swipe on each nail for the second «coat»… So my toenails had a translucent coat of red, and a big, gummed up red square in the middle of each nail. It looked like a child did it. I should have taken a picture but I was leaving town the next morning and just removed it and repainted as fast as I could.

Great place. I made an appointment and got there at 2 with a groupon.
The only thing is that my nails didn’t last a week with shellac. I am sure that they would fix it (as they had said so) but I have not had the time. Still, the staff was friendly and they tried to make sure I was happy with my choice. There was no rude comments and they let me take my time when I was choosing the colors (I took a really long time lol)

I had a great experience at this place. I bought the Groupon and it is totally worth it. The place is super clean. The pedicure came with hot towels and a hot stone massage. I made an appointment and came early and they took me in with no issues. I don’t know if the Groupon hype has calmed down but my manicure was great too.

I bought a Groupon for a Shellac manicure and London pedi. Firstly, the receptionist was very nice. I was happy with the pedicure. The lady was attentive. I have very ticklish feet and she was accommodating to that. I loved the polish color and it lasted a long time! The pedi is the only reason I did not give 1 star.
They did my manicure and pedicure at the same time and I cannot say the same nice things about the manicure. The workers talked across the salon in their native language the entire time. At one point, a male worker even brought over a personal phone call for the manicurist to answer. Everything seemed like a joke. The lady was not attentive to my nails at all. She did not offer to reshape/​cut my nails at all– I had to ask. Most of the «Shellac» chipped/​fell off within 3 days of the service! I will not be returning here.

ZERO costumer service. I had an apt and that didn’t seem to matter. The woman was on her phone for a good 10 minutes of the manicure, if that’s even what you would call it. They couldn’t find the color I asked for and didn’t even apologize just told me to pick a different one.

Worse service. Made an appointment and they said no appointment in the system. Waited 1.5 hr for owner to arrive but she was getting her hair done. Staff are rude. 2 employees were working on one customer while they had 4 ppl still waiting!

Was not impressed. Receptionist was nice. I bought two groupon for me and my friend to enjoy. It’s hood all I can say. They did my manicure and pedicure at the same time. The workers talked in their native language the entire time while working on us. I got black gel on my nails and regular black polish on my toes which the Polish does look just ok. Gel polish is not dark like black should be The polish choice is not good (looked old). I won’t be returning to this place.

I also used a Groupon for me and my friend, it was a great price. We will not go back because 1) between the two of us, we could not talk because the four employees were talking loudly and continuously, 2) no one offered us a drink until we asked, 3) they all seemed in a hurry when no one was waiting, and 4) my gel clear top coat was painted over my cuticles, so now it’s day three, and it is catching on everything and I’m sure soon it will be coming off as it’s peeling from my cuticles to the sides of my nails.
Good place for the value, but they need to pay more attention to customer service.

I found out like many others that the groupon is too good to be true. My gel mani was terrible, and came off in 2 days. My pedicure wasn’t terrible except that my feet were still scratchy. The place wasn’t very clean and the nail polish selection selection consisted of old dollar store bottles. There was no exfoliation or lotion applied to my hands during the manicure either. I give 2 stars because I’ve surprisingly had even worse experiences.

I used the Groupon and had a mediocre experience. The man who did my nails did a great job of doing multiple coats since I chose a light color (which I appreciated him for doing so).
The woman who did my pedicure did a nice job and took her time with both nails and the lovely hot towels (which I appreciated).
Service wise– I was satisfied. However, professionalism-​wise I was a little frazzled. The woman doing my nails wanted to talk to me (I had brought a magazine to read as a way to unwind). She then asked questions about my personal life and was fascinated I lived alone and didn’t have a boyfriend. She then proceeded to describe me as «lonely» and «shallow» since I seemed too picky, hence why I didn’t have a boyfriend. I was so frazzled by this conclusion she arrived at, so I awkwardly played on my phone the rest of the time. I was really looking forward to having a relaxing pedicure but couldn’t fully enjoy it after this awkward conversation. I think she meant well, but hopefully the professionalism around conversations with clients could use a little more practice!

I feel bad giving this review because I truly think the problem isn’t the personnel, but their lack of training. The nail technician didn’t file my nails. She literally began with the first coat of gel when I stopped her and asked her to file my nails. The place isn’t very clean either. The pedicure basin had things floating in it before I put my feet in. I just cringed the whole time. I bought a groupon, so glad I didn’t pay full price. I am going back to Hollywood Nails and will pay the extra 20 dollars for cleanliness and professionalism.

If there was a option for no stars that is what I would have rate this business a ZERO. I purchased a Groupon Mani — Pedi service at a Great deal. But now I see why they are giving such great deals with the Horrible service provided. As I entered the shop I was very
impressed with the style of the shop but no one greeted me nor acknowledge my presents. They were unfriendly short staff and rushed customers out. NO pampering done here. If I hadn’t already purchased my service I would have walked out. The pedicure performed was terrible I came in with rough feet and left with the same rough feet. The tech thinned my nice natural nails by over filing and buffing the polish was put on very sloppy. DO NOT waste your money on this TERRIBLE SERVICE!!!

I give it one star because that’s the only way I’m able to review it! It’s not worth one star though!
Was given a groupon to get a London Pedicure and a Shellac Manicure. Showed up a little early, there was only one other customer and 5 employees standing around doing nothing but I was still asked to wait until my appointment time. Apparently the lady I was waiting for was the other customer!!! While I’m waiting, a man, who appeared to be one of the owners, threw a bag of bread out into the parking lot right in front of the salon. My car and several others were bombarded by a flock of pigeons! Dozens of birds were landing and doing their business on my car. The man’s own wife was upset too! They got into a very unprofessional argument right there in front of me about HER car getting crapped on! She wasn’t even concerned with her customer’s car. After getting her nails done and a short break, the woman began my pedicure while another man did my manicure. I asked to upgrade to a French pedicure and design on two toes (normally an additional $ 5 – 15 bucks anywhere else), was told it would be an extra $ 35, I passed on the upgrade. The woman doing my pedicure was more interested in the football game than doing my pedicure. She kept scrubbing too hard in one spot for too long, kept stopping to watch the game, and got polish all over my toes. Even left a lot of it on my feet when she was done. She did a very uneven polish and left a couple of the toe nails filed crooked. When she was finished, she simply got up and left. Didn’t say a word. The man doing my nails was very gentle and attentive but did a poor job. They did my nails only two days ago and already have two chipped nails, one with dents in it, bubbles in one, uneven polish, an obviously crooked nail, and it already looks like it’s grown out at least a week or two. He pushed my cuticles all the way back but didn’t even paint my entire nail. I didn’t complain, I’d rather just go somewhere more professional that has real Shellac Polish to get them done right. Then when it’s time to leave, the owner guilted me into leaving a tip even though I was extremely unhappy with the service. She couldn’t break a $ 20, so I asked her to put it on my debit card (this is what I do at any salon if I don’t have cash). She says ok but they charge $ 5 service fee for cc/​debit payments and it has to be a minimum $ 20 tip to put it on a card. So she wants to tell me I have to pay $ 25 TIP for a $ 37 service that I was unhappy with?! Ummmm no! So I refused to tip, as I was walking our I saw a sign that said they only charge $ 3 for cc/​debit payments with a minimum of $ 5 purchase. She was lying to get more money!
UPDATE: On day 3 after getting my nails done, almost all of the «Shellac» polish has chipped or peeled off!!!
Complete waste of time and money going to London Nails & Spa in Dallaa.

I was referred to this salon by a friend. I got the dip powder or as they say in the salon, deep powder on my natural nail. After I left the salon, the top coat started to chip. I went back the next day to get them fixed and the top coat has chipped again on several nails. It is because the nail technician did not use the correct top coat, he used a gel top coat. For this ship to look very nice and upscale, the quality of the work is piss poor!