Love Field Auto

I cannot thank Love Field Auto enough!!!
I went to the dealership for my 2010 Honda CR-​V for simple maintenance/​servicing — got a call back for $ 3000+ in repairs! Immediately brought it to Love Field Auto since my colleagues at work rave about Randy and his team (I spoke with Kevin and Randy.) They inspected the car and did not agree with any of the recommendations of the dealership (bad brake hot spots, brake pad replacements, leaking rack and pinion)! Haven’t had a bad experience with a dealership prior to this — but I know for sure who I am going to for all my auto service needs now!
Love Field Auto is an honest business whom I would be thrilled to work with in the future!

They get a two star rating because they are friendly, and will try to fix their mistakes without charge, otherwise it would be a one star. The brakes they fixed almost immediately fell apart. Another cheap part left me stranded in rush hour traffic, causing me to get a tow truck, they did pay for it. Unfortunately, I had to leave my car in multiple times for the same repairs, and when I took my car into another, very reputable shop a few months later, that shop told me how bad of a job Love Field Auto did and all the problems their shortcut methods caused me now. It cost a lot to fix issues which should have been right in the first place. Nice people, cheap repairs. You get what you pay for!

I don’t give out many 5 stars on Unilocal,but this place deserves it. I’m very knowledgeable when it comes to car repairs and usually do the work myself, but I no longer have access to a garage and all of my tools. (Recently moved to SF and now Dallas, but left the tools back in MN).
Randy does great work at an honest price and I’d highly recommend him for any auto repairs.

I give Love Field Auto and Randy the customer representative 5 stars because they were able to repair my BMW 135I for less than the price quoted by the BMW Dealer. My air conditioner was inoperative. BMW dealer stated that the A/​C evaporator was leaking and also said your leaking motor OIL. Randy was able to fix the Oil leak, the A/​C and he worked on a headlight I was having problems with. A couple weeks later and everything is still working fine. I would go back to Love Field.

My mom and dad have been going to Randy for years! When my BMW coolant level low light came on I immediately called Randy and made an appointment. They had my car in and out within 1 day. I would recommend Love Field Auto to anyone and everyone!

This makes me sad but I must update my review and lower the score. My trust is gone.
First of all, I have an older car, its in great shape and has low miles. I don’t know if that is the problem here or not. My explanation of the issues I have with them would take up half a page so I will not go into too much detail. If you must know than message me.
I’ve had good experiences here but recently not so much. They are friendly and charming. One thing they are not is good at returning emails and calling you back. So be prepared to do all the communication yourself. I even printed out an email communication AND hand wrote on the list of things for them what I needed them to check out. I don’t think they read notes either because one of those things was a simple oil change. Since the car was going to be there all day, why not? Well, they didn’t do it. The reason the car was there was for them to check previous work that they had done that did not feel right or sound good. The car makes sounds that were not there prior to getting fixed. A fix that I am uncertain needed to be done in the first place. They said they could not see or hear anything. And now they found another problem!!! I am thinking that they probably did not read my email describing the noises or the handwritten note.
Like I said above, if you want details, message me. If you want my opinion, well, I just don’t trust them anymore. I was so hopeful. They get 5 stars for being nice. Maybe 2 – 3 for some of the work they do. 1 star for communication.
Good luck. I can’t go back unfortunately.

I had my belt slip off on the interstate and I found love field auto via Unilocal.Randy was unable to find the culprit for the cause of my problem but he did fix the immediate problem and ran my car on the road to verify it is working. I drove 70 miles home with no issues so maybe it’s a fluke. He charged me what I thought was well below what it should have cost to do this work based on my research. Thanks Randy!

Perhaps I contacted the wrong person the wrong day. I see all of the positive reviews and that wasn’t my experience. The altenator in my cart died and my car was undriveable. Luckily I discovered this while I was at home but it meant the I was going to have to have it towed to a repair shop. I was low on cash and just wanted an idea of how much I’d be charged if I took my car to Lovefield before I paid for a tow. I called them and the man told me they didn’t do estimates over the phone. I explained my situation to him and without even asking the year, make, or model he said $ 10 – 10,000 which to me was a very snarky (that’s the only word I could think of without cursing) answer. Seeing as how he seemed disinterested in helping I hung up and called other shops. I had a much better experience with Love Auto on Inwood and have been taking my car there since.

Following a pretty bad wreck, I have had quite a few issues with my car over the last few years and they never seem to be easy fixes. I also happen to be a young girl with minimal knowledge of cars or car repairs and often feel like auto shops are not being very truthful with me. After reading a few good reviews and with it’s close proximity to my work/​home, I decided to take my Saturn Vue to Randy when the A/​C stopped blowing cold air (lucky me! and in the Dallas summer!) and was hoping it just needed some coolant. Not the case– I ended up needing the compressor replaced. Despite Randy’s best efforts, he was really struggling to find the right compressor for my car (it ended up taking four tries). This process of trial & error took about two weeks– which admittedly, wasn’t ideal– however, I happened to be out of town for the majority of this time frame so a few Ubers and rides from friends were easy enough. When I arrived back in town expecting my car to be ready, I was a bit bummed to find that he still hadn’t been able to fix it, but was promised he would have it done by the end of that day. Well, 2:30 pm rolls around and I get a call from him that the car actually wouldn’t be ready until the next day, but that I could use his personal car for the night since he felt bad about how long the repair was taking. I was shocked! It is by far the kindest offer and best customer service I have ever received from an auto shop (and most businesses in general). I didn’t end up taking him up on the offer, but truly appreciated the thought and happily retrieved my car (with a cold A/​C) the following day.
A few days after I got my car back I realized one of my tires was leaking air and took it back to Randy. Finally, an easy fix! His team quickly patched it and I was on my way – free of charge.
I already have and will continue to highly recommend Love Field Auto to anyone looking for an auto shop in the Dallas area. Randy and his team are honest and friendly, not qualities I have seen much of in that industry.

I’m sorry you guys I really wish this review could have been a positive one. I read the reviews which is why I gave him a call on Tuesday June 9^th requesting an estimate for my vehicle. I gave them all the details requested and I was told they would get back to me at the latest Wednesday. I even mentioned that I would like to have the work done the same week if possible. Unfortunately I never received a call back and it’s been a week. I’m sure they do awesome work but it was really disappointing as a potential new customer not to receive a call back. The owner was very nice and he mentioned that he was very busy so maybe it just slipped his mind.

Thank you Randy and Love Field Auto for taking great care of my daughters Jeep Liberty! I now can say after 2 visits that your service is excellent and the jeep was done when promised. AAA tow man tried to convince her to go to his shop and that it was a problem that love field auto never mentioned and ¹⁄₅ the price of what the tow man estimated. Thank you!

Unilocal has been hit or miss in Dallas. Some of the most lauded restaurants are so mediocre and some of the most panned turn out to be my favorites. I kind of decided that my tastes and the majority of Dallas’ were not in line so I still use Unilocal,but now with more scrutiny that I once did while living in New York City.
Anyway, I figured that the one universal place that people would agree on would be a mechanic. It really comes down to 3 things: price, ability, and speed. Unilocal did not let me down this time.
I made an appointment a few days in advance, thinking that they would diagnose the problem and then I would bring it back at another time to be repaired. I dropped the car off, walked to Luna’s (
) for some breakfast tacos and shortly after I got back they told me that my car needed a broken part replaced and it was going to be $ 150. I thought that it was $ 150 for the part plus an additional charge for labor and I was totally cool with the price. I had taken it in about a year ago to another place who wanted to do all of this stuff to it (excluding the small part that Love Field found broken) and wanted to charge over $ 1500 to do it. They had my car ready that same day around lunch time and when I went to pay the total price was $ 150! The problem was solved.
If you go here make an appointment. Apparently the word has gotten out and when I showed up at 8:15am there were cars on all the lifts and the guy said there were 25 cars in line that day. They work fast, but for those that have gotten on the list.

love this place!!! I had a horrible experience at a dealership and came to get a second opinion. Randy was so nice and helpful! And saved me over $ 2000! Most car places seem to take advantage of females who don’t know much about cars, but never once did I feel that at Lovefield Auto! I will come back here every time I have a car problem!

Randy provided the most honest and speedy service I’ve ever had. Car broke down, they sent a towing service, got the car diagnosed and parts ordered same day, next day the car was ready. They even shuttled me to my rental, wow…
My dad is a mechanic so I had him on the phone and we went over parts and labor before agreeing to the service and his words were «well that’s an honest price and sounds like they correctly diagnosed the problem»
Thank you Randy and team!

There’s plenty of money to be made in the auto repair business just by doing the work that needs to be done and doing it well. There’s really no need to get greedy and fix things that aren’t broken to try to make an extra buck. Randy and Love Field Auto are proof of that. I’ve been going to him for years because I know that’s how he operates. I remember one time taking my car in with a problem worrying that it was going to cost from several hundred to maybe fifteen hundred dollars. They took a look at it, called me back and told me it was a $ 12 part. That’s the way to build a loyal customer base.

Around 2013 the clutch went out on my
Honda Civic Si.
My kind friend Hal gently mentioned Love Field Auto.
Sometimes subtle nuances key you in on
deeper realities.
I had the car towed to the shop and didn’t hear back from them for a few weeks.
I got worried.
I eventually spoke with Randy whose soothing voice echoed my original perception of kindness and understanding. He spoke slow and with the rich trustworthy kindness you’d get from the villager of a close knit small town.
«I haven’t really used the car in over a year.» I told him. «So no rush in repairing it.»
I had become bike only, and really didn’t want to drive again. I loved the fresh air,
the freedom, and the low bills.
It turns out Randy moved his shop and about 6 months later, true to my request, the car was repaired. Grown accustomed to being bike only, I asked him to let me consider wether I still even wanted the car.
He complied.
I finally decided to get the car out, with the notion to Grafitti it. When I came to pick it up he looked easy and friendly with bright eyes.
«You’ve had your car in here for over two years.» He remarked with a bit of casual humor.
«Has it been that long?» I quizzed.
«You must be old school Dallas.» I commented on his slow country demeanor and unflashy wise approach.
«Actually I’m from Wisconsin.» He kindly corrected with a smile, and those angel eyes lit up.
«I’d drive it for about 30 miles to get the battery warmed up.» He advised.
The car drove like a dream. Randy’s prices were fair, and he didn’t charge me anything extra for keeping it all that time.
Now that’s Wisconsin friendly.
The shop is located north of Mockinbird near Love Field Airport on Denton Drive.
Make an appointment because he’s pretty busy.

Honest, reliable, professional, affordable… All the qualities you hope for in an Auto shop! HIGHLY Recommend.

Wanted my brake light switch to be replaced. When researched over internet, it said switch would cost 25 $ and labor will be usually 20 – 30 and all the work should be done within 50 – 60 $. Seeing the good reviews, i drove here neglecting all the other auto repair close by. But to my surprise, these people gave me quote of 112 $ which included 72 $ labor (for 5 – 10 minutes work). I wanted to leave saying i would come back later, but the mechanic said he has removed the brake light switch and the brake lights would not turn on which might lead to get ticket (before it was working but was not getting turned off and hence came to get it fixed). This was ridiculous. So i had to get the work done there. Just for curiosity I called up another auto repair and asked for quote, they said it would be 60 $. half of what i paid. Not coming back here again.
Update:
Reply to your message Randy: As i mentioned, I had to get it fixed because your mechanic told he has removed the brake light switch. That means light would not turn on when i brake and he told I would get ticket. Hence had to get it fixed.
Honestly tell me would you charge 72 $ labor for the change of brake light switch? I do not think so, it was a special price for me and I could guess why.

Won’t find a more honest shop anywhere! On a recent visit to a national chain (who will remain nameless, but it rhymes with NTV) I was told that I needed to have my front brake pads replaced within the month to avoid a situation like the model car from Tommy Boy. Having had the rear ones replaced at Love Field and been happy with their service and prices I returned for the front ones. I also had them check out a noise that the car had recently started making. Without even seeing the car Randy immediately diagnosed the probable cause to be a loose/​missing screw from the recent work the national chain had done (he was right). They called me after checking the brakes and told me I still had 25% of them left and that they didn’t need to be replaced for another 10k-​15k miles! On pickup I asked them what I owed for the small fix of the noise and was told «no charge, we just popped it back on».
Definitely make an appointment and don’t expect them to turn things around in 30 min, but this is a great place! Just wish they were open on weekends.

This place is amazing! When I lived at home, my dad was the first person that I called whenever I had car trouble. Since I’ve left home, I’ve had a really hard time finding a knowledgeable, trustworthy mechanic that wouldn’t jump at the opportunity to rip me off. After searching Unilocal for a mechanic nearby with high ratings, Love Field Auto popped up. I gave it a try and can’t tell you how thankful I am for Randy and his team. It isn’t uncomfortable walking in (no gawking or cat calls from the garage), they’re extremely detail-​oriented and fair priced. Instead of calling my dad when I’m having car issues, I call Randy! :)
Thanks, Love Field Auto, for being so honest and trustworthy!

Actually 6 stars (without exaggeration).
Among the sure things in life for me, there is Love Field Auto. In 40 years of owning autos needing repairs (except my Honda Civic and Toyota Avalon), there have only been three reliable, trustworthy places I’d go. My best friends brother, My friend in Austin and Love Field Auto. Total honesty, no oversell, no deceit, never overcharged, great advice, reasonable prices, with only one small diagnosed issue which resolved and not charged for, there can’t be any other more reliable well established longstanding business for car repair in Dallas that could do the same.

If you’re looking for a reliable, small-​town-​esque mechanic who can do it all, go see Randy. He and his staff are always courteous, honest, and eager to help. There have been situations in which Randy has had to play pseudo-​dad to me, explaining what really needs to get fixed so I don’t get stranded, and I’ve appreciated it every time. If you’re needing a tuneup or certain mileage check — he’ll tell you what needs to get done now and what can wait.
If I could give 6 stars, I would. Randy and his team are the best mechanics in Dallas.