Macy’s

90% of the clothes in the men’s section have a hanger that says an incorrect size from what the item actually is. Makes for a pretty frustrating shopping experience.

Leonard, in the shoe department, is just amazing! He goes out of his way to provide outstanding customer service! If I can’t find shoes with him, I give up! Love him!!! :-) I appreciate his kindness and the way he always has a smile on his face!

I recently visited the Galleria to search for an interview suit set, and Macy’s had the most organized selection in the mall. Because this was my first experience buying professional women’s wear, I would have loved to receive some personal attention from an associate, but I shopped for at least 40 minute unnoticed. Maybe I appeared too young to pay attention to? Shouldn’t be an excuse, but the area was largely unpopulated so I managed on my own.
At check out I received 10% off for a fallen button, and a lovely wish for good luck during my interview.

Mens section customer service is always great! Clothing selection and prices are always good too.

I am not normally big on shopping in department stores, but took a trip to Macy’s at the Galleria with my husband today to help him find a suit and Erin in the men’s department absolutely blew me away with such top quality customer service! He was going above and beyond for us and was so attentive to my husbands likes and dislikes. We had such a good experience that we ended up buying everything in 1 go — suit, tie, shirt, shoes, belt… That never happens! Erin’s help was so valuable and it’s not every day that you see such exceptional customer service. We will definitely go back now that we know you can actually have a great experience in a department store!

Macy’s is a good spot when you can afford better than Target, but maybe not quite Niemen Marcus yet. I think I like the one at Northpark a bit better.

Mike from the women’s shoe department was awesome! He helped me with so many different boots with a smile! He even helped us with a pair of shoes from finish line (separate department). Great customer service!!!

i have been coming to this macy’s for all my clothing needs. they often have special sales on discontinued items that i like to pick from time to time. overall the customer service is very friendly and accommodating.
during one of my recent visits i liked a pair of pants which did not have a price tag on it and was sitting on the pile of clearance items. i thought it was on clearance. when the cashier scanned the pants the price was not what i was expecting. i told her that i found it on the clearance rack and she explained me how customers sometimes just throw clothes all over the store and would honor the original price. she was kind enough to give me a 5% discount for inconvenience.
store itself is clean but i just wish the north parking lot entrance right into the macy’s was bit more crowded. it looks pretty shady.

Fefe in the women’s department is a DOLL. So sweet and helpful, will look through sales racks and try to help you find another size. Takes pride in her work and should.
I’ve shipped at Macy’s for years and this is the first time I have walked out thrilled at the service I have received and wanting to rave about it.

nothing special about this macys. not as organized as other macys and the employees aren’t as friendly. but i did find some shoes that i bought.

If there were something less than one star I would have given them that. This store is terrible. It’s located in the Dallas Galleria so one would expect it to be a posh more upmarket shopping experience. They don’t sell any of the top trendy brands and what little there is is picked over junk. They are more interested in pitching their own tired cheap brands. Customer service and management is a serious joke.
The place always looks like it’s been hit by a Texas tornado and is in serious need of a makeover. It’s 2014 not the 80s. Thank goodness Nordstrom is in the centre. Avoid it at all costs and shop elsewhere. ;-)

REGISTRY: I live right around this corner from this location and shop here frequently. My fiancé and I are doing our registry here. We thought we were only able to get crystalwear at places like William Sonoma. This location has the widest selction of any Macy’s I’ve seen. It fits anyone’s budget. The associates who are in charge of the registry were very helpful and even offered us a coffee. When the associates show great customer service, I know management is doing well in training them.
MENS: @Korey P. You probably just had a bad experience. Associates always approach and asks if I need assistance. The number of associates scheduled depends on the time day, day in the week, season, etc. If there is only 3 assocites for men’s they probably won’t know about everything. If you were in suits asking about jackets, shoes asking about slack, or pj asking about jeans, chances are, none of them are going to be able to help you.
SUITS: The times to shop are usually around October and New Years. Associates usually know when the sales are.

The employees in the Men’s section were useless! Came in looking for a specific brand and design of shorts that we knew Macy’s carries. Asked 3 employees for help and none of them were helpful! Each of them stated that they only know about the brand in their section and told me to go ask someone else. After ~ 20 min of looking, we found them, in the clearance rack labeled 50% off. They were still priced at full retail at the checkout. Great to try them on, but will be ordering online now… Way to go Macy’s!

My husband was needing some nice business clothes and Macy’s always has a great variety. The place was super busy. Still, the staff was abundant and helpful. Many employees (which is a nice change), so when we had a question, someone was there to answer. And even though they were busy, the store was still clean and tidy.
They were having great sales, and my hubby was able to buy nice clothes without breaking the bank.

I was really surprised at the low stars this place had. I came here to have a quick look around and buy some Lancome, as they had Gift with purchase.
As you know ladies this is a great time to buy.
I had to wait awhile before I was offered help. But, if are ever in the situation the best secret way to get help is…
Just take the expensive face cream and use it as hand cream. If you have short selves on you can even put it on your arms.
Then in no time you will get a ‚“Can I help you”?
Why yes you can. It is not starting trouble but, they were just standing there talking among themselves.
Any who! After that I bought a few things that I needed and got my gift with purchase.
I also looked around in the jewelry dept. They were selling Christmas Betsy Johnson for only 50% off. Good Heavens we are at the end of Feb. put it to 75% off. Get rid of it. Anyway that is as far as I got. I will write more the next time I go.

I thought we finally had a reason to go to Macy’s when I read one of their flyers saying something was 30%.
Yea. 30% List Price. Therefore, making it the same price everyone else town sells it for.
Good Try! Not sure who does buy anything there? Maybe very well off foreigners.

Not my favorite department store, but once in a while I’ll find a good deal on something. Usually I’m at Macy’s just to look around and waste my time. There’s hardly anyone at Macy’s nowadays and even the workers are scarce. A lot of times they have an abundance of sale racks but there is always something wrong with the item: lipstick stain, hole, tear, missing belt, etc, etc… I like to look for new styles and what’s «in» at Macys, but I think I’ll stick with Nordstrom.

I was shopping today for business appropriate clothes. The store is over-​crowded with displays, there is little to no signage to help you find the department you are looking for. At one point I was on the right floor, but couldn’t figure out where to go, so I tracked down a staff member and she just pointed and said «over there.» In the department, one staff member was almost off her shift, and made some comments out loud within earshot of customers about her long day and how she had to get out of there. I don’t fault her for wanting to leave work the second her shift was over, but no complaining in front of customers! The department was under-​staffed, and I had little to no help the entire time I was there.
Weird side note: I was wearing my whimsical/​hip «Future Rock Star» shirt, and the woman at the counter thought that meant I was actually a future rock star, as though rock star college only gives these out to promising matriculants.

I always thought Macy’s was better than this. Sometimes I feel as though their shoes are half to a full season behind and way too overpriced. And i always find myself wondering…“didn’t i just see those shoes elsewhere for $ 20 less?” It’s not always the case, but i just feel like I never find anything i truly like. the décor of the store doesn’t help either, as it is rather drab and dark. Nor does the constant beeping of the security tags placed on literally every clothing item. I don’t have a problem with the security tags on the clothes, but do they seriously need to beep every two seconds?
I love shopping, but I’ve just always felt like there was something off about that store. I really think it is the atmosphere. Compare it to say, bright and modernly decorated Nordstrom, Macy’s just feels like its a step behind.

Four is stretching it, but I had a limited experience.
My failed shoes from ShoeMart just would not cut it for my interview, so I made the trip to Galleria in search of the «basis, black career shoe.»
Nine West had already failed, and I was nervous I’d have to pluck down the $ 350 it takes just to get the salesman’s attention in Nordstroms. Macy’s was on the way to the big N, so I sauntered in and spied a cute pair of black slingbacks… that happened to be the ONLY pair of slingbacks in the store (or in the mall, apparently).
So $ 99 and a Calvin Klein box later, I’m was good to go. Of course, now I’m nursing a dime-​sized blister on my toe.
Can’t WAIT to be a gay man in my next life…